Skip to main content
Contributor I
September 19, 2024
Answered

ios18

  • September 19, 2024
  • 22 replies
  • 3081 views

I’ve just downloaded IOS18 onto a iPhone 14pro. Every time I start the SONOS app , it crashes. Prior to the iOS update IOS 17 was stable..

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Best answer by bockersjv

iOS 18 support is on the “To Do” list for Sonos, so it is not officially supported.

 

However it works fine for me on an iPhone 15Pro.  Try deleting and re-installing the Sonos app.

22 replies

Lyricist II
September 25, 2024

Since upgrading my phone to iOS18, my Sonos system does not recognize my speakers. 
Nothing works at all, period. I guess Sonos is a paperweight until the Sonos app gets updated yet again.
 

I must say this: the Sonos app is perhaps the WORST app I’ve had the pleasure of working with. 

Whose idea was it to ruin a perfectly good product with S2? Hope that person got fired. 

Agree. It does “just enough” and doesn’t utilise Apple infrastructure very well at all. 

Lyricist I
September 27, 2024

Please add the Sonos control to the new control panel in iOS 18. Every time I need to turn the volume down I have to dig for it on my phone. 

buzz
Grand Maestro
September 27, 2024

Most 3rd parties, such as SONOS, don’t spend much effort to accommodate a future iOS release beta because Apple has a habit of making late night prerelease changes that break 3rd party Apps. Of course the Apple Apps will work. Then users think that the 3rd parties are inept. Typically, there is a quick iOS post release fix-up, then 3rd parties will get serious.

I cannot install iOS 18 on my iPad, therefore I’m not exactly sure what the new control panel is, but I’ll bet that will not allow products, such as SONOS, to embed controls here. If you use SPOTIFY, since the SPOTIFY App can control the SONOS system, you may be able to embed SPOTIFY Volume controls here.

Lyricist III
September 28, 2024

Install latest update that supports iOS18, reboot phone and True Play should work. Before rebooting it was crashing on me.

Lyricist I
October 6, 2024

Hi,

 

15 Pro Max, iOS 18.01, not beta’s

 

Used Sonos app yesterday no problem, today the app won’t load at all. Not sure why its not opening at all and what changed overnight to break it.

 

The black screen with white Sonos word comes up for about 20 seconds then it quits/crashes back to the Home Screen. Tried multiple times, same result.

 

Force quit the app, turned phone off and on, checked App Store to see if there's a new version, no it’s the latest.

 

Just me or others not sure, anyway FYI.

 

Thanks

 

Edit: Deleting and redownloading App fixed it.

Lyricist III
October 6, 2024

Worked OK for me without deleting and downloading. Must have been lucky. Finally app is back near to what it was before this whole fiasco started.

Lyricist II
November 1, 2024

Longstanding Sonos owner, not been able to access my music library since Sonos “update” May or so, but now my iPhone XR on iOS18.1 suddenly won’t recognise my Sonos on my network, so I am left with nothing, not even online music and radio which I had used having lost my NAS library!

 

What a dreadful wast of (quite a lot of) money!

106rallye
November 1, 2024

You should have been able to ad you library for a couple of months now, see the reply t9 your earlier post in 

Does the app on your phone have the necessary access to your devices?

Lyricist II
November 3, 2024

You should have been able to ad you library for a couple of months now, see the reply t9 your earlier post in 

Does the app on your phone have the necessary access to your devices?

Yes I believe so. I can Airdrop between my Mac Mini and the phone, and now the Sonos controller on the Mac Mini is able to play a couple of Internet music stations, so a bit of progress.

It seems curious that the Mac Mini can find and access the Sonos system, but the phone cannot, despite being on the same network with the same antivirus software and same Apple ID on both. Sharing permissions etc are exactly as on Sonos support pages. Error 913 continues.

Thanks for trying, but I’m still struggling…

Richard

 

Ken_Griffiths
November 3, 2024

You should have been able to ad you library for a couple of months now, see the reply t9 your earlier post in 

Does the app on your phone have the necessary access to your devices?

Yes I believe so. I can Airdrop between my Mac Mini and the phone, and now the Sonos controller on the Mac Mini is able to play a couple of Internet music stations, so a bit of progress.

It seems curious that the Mac Mini can find and access the Sonos system, but the phone cannot, despite being on the same network with the same antivirus software and same Apple ID on both. Sharing permissions etc are exactly as on Sonos support pages. Error 913 continues.

Thanks for trying, but I’m still struggling…

Richard

 

Sounds like you’re using the wrong sharing protocol - the new Sonos App supports SMBv2 (or higher) only - unlike the old Sonos Apps which supported HTTP shares and prior to that SMBv1.

Search online to check your Mac Mini is using the higher version of SMB and then setup a local user to (ideally) have ‘read-only’ access to the share. Remove any previous share and setup the new library share via the new Sonos App. See below for further details…

I do recommend adding the shared folder via the (mobile) Sonos App, just so that there’s no mistake made in trying to (wrongly) setup an HTTP share, as those type of shares are no longer supported by Sonos. A HTTP share is not possible via the new Sonos App.

Note a netbios name for the PC should not be longer than 15 characters and should not include these:

period (.)
backslash (\)
forward slash (/)
colon (:)
asterisk (*)
question mark (?)
quotation mark (“)
less than sign (<)
greater than sign (>)
vertical bar (|)

Note too that PC Hostnames are used by DNS Servers for name resolution on the Internet and on the LAN and for that avoid using these characters in the PC Name too…

comma (,)
tilde (~)
colon (:)
exclamation point (!)
at sign (@)
number sign (#)
dollar sign ($)
percent (%)
caret (^)
ampersand (&)
apostrophe (‘)
period (.)
parentheses (())
braces ({})
underscore (_)
white space (blank)

So just to be sure things will work, I suggest the Mac Mini name does not include any of these characters, although some of the PC Hostname characters may work over the LAN as part of the Netbios name.

So a working example might be something like //MY-SERVER/MUSIC 

Where MUSIC is the name of the shared folder.

If using the IP address instead, like this (example only): //192.168.1.120/MUSIC …then I would make the IP address static (usually in the routers DHCP reservation table, but there are other methods to do that too).

Remember that the username and password assigned for access to the shared library folder needs to be a user on the Mac Mini that has read-only (ideally) permission on the MUSIC share - check the folder properties on the PC to see which user(s) and what permission they may have to access the share and its sub folders and files.

There are some other things to be aware of too…

  • The network security mode for a PC must be set to ‘Private’ and not the default ‘Public’ setting.
  • On a Mac, the Sonos app can only share folders on ‘external’ drives formatted using the Mac OS Extended (or HFS+) file system. If the external drive is formatted in FAT32, NTFS, or ExFAT, Sonos will not be able to add a shared music folder from the drive.

Note these things above are very little to do with Sonos, but these are now the type of network shared folders that Sonos use. SMBv2 (or higher) is key.

Here’s a Sonos support link that may assist to get you started…

https://support.sonos.com/en-gb/article/add-your-music-library-to-sonos