ios18.2 does not work with sonos app

I’m having the same issue now that other are having now thatI have updated to iOS18.2.1. The other devices that I have are on 18.1 or lower and work without issue. This is a Sonos issue as I have spent over a hour on the phone with support and they were zero help and had no idea.

I’m also on 18.2.1.  The Sonos app works OK here.  The only thing I can think of is to check on the phone Settings - Apps - Sonos.  Make sure all the settings look like the screenshot.

I think I have this issue. I just posted about it earlier and did a bunch of troubleshooting. Found a work around hack - see if this is the same experience you have. I’m on 18.2.1 as well. 
edit: my wife’s phone is not on beta and the app still works. So it’s 100% something that will need a fix soon. 
 

Just as a side comment, Sonos has never supported beta releases from any manufacturer, I suspect that it isn’t worth chasing any changes until they are released to the ‘main’ channel. 

If the above suggestions don’t  work, I’d be checking the Sonos speakers for updates, and reboot the router. As I said before, I’ve not had any issues running on any of my iOS devices. I don’t think this is an app issue at all, or an iOS issue, I suspect something else is going on. 

​@Airgetlam I believe you are right. I was trying to figure out myself if I was just having a weird bug with my Account or something. But I suspect it’s the beta release. If I roll back my phone to a non-beta and it works again - that would pretty much confirm it. 

And I agree there’s no guarantee for a beta OS support by app developers - at least not in the main release cycle… not unless they want to get ahead of the release.

Let me start by saying that I have an iPhone 15 Pro Max running iOS 18.2.1. The Sonos controller is 80.14.09. Hardware Version 16.5.1. I have no issues with my Sonos regarding the app, hardware; nor my Network. *

You can call me an Apple Fanboy, Sonos Fanboy or both.  I’m not concerned about your opinion in those terms. Regardless of such it doesn’t change the FACTS presented in this post. Read on; if you are so inclined.

iOS for iPhones are standard for each model that can run it. The current version is iOS 18. Below are the iPhone models with the appropriate chip set capable of running it. Click here for more information.
 

The latest update for iOS 18 includes security measures and is now designated as iOS 18.2.1 and is recommended for all users with iOS 18. Click here for more information.

The current iOS 18.2.1 is not a Beta. It is a full functioning iOS version. That’s not to say that Apple hasn’t by mistake released a Beta version to the public; but that occurrence is very rare. 

Today when there is an iOS version update it may be the last available before Apple moves on to the next iOS version. If the new iOS version is near completion, (meaning it has finished final stages of Beta testing) you may see an option to install a Release Candidate Version. You can do so at your option.  However, there may be some tweaks still pending before final roll-out. That is why I always wait until the official release.

Barring a mistaken release by Apple of an iOS Beta version you can only get it in one of three (3) ways via membership as shown below. Click here for more information:

• Apple Beta Software Program
• Customer Seed Program
• Apple Developer Program

As ​@Corry P has explained Sonos does not update the OS for Beta releases as (to paraphrase) it is a waste of time, effort and resources. IMO if you are having issues with the Sonos app contact Sonos Tech Support (STS). However, doing so may be fruitless as STS has been unable to replicate the issue. As has been suggested it may be a network and/or network hardware incompatibility. ** 

Ruling out the above I’d contact Apple Support as another option. Apple typically doesn’t react to isolated complaints regarding third (3rd) party software incompatibility with an iOS version; unless they receive multiple complaints (whatever that magical number may be). Bottomline Apple may have received complaints about your issue. Therefore, lending your voice may precipitate an investigation as a “Known Issue”

 * Does not refer to missing features within the App.

 ** Contacting the hardware manufacturer to apprise them of the issue is another avenue 

Update regarding iOS Release Candidates (RC)

Apple just released iOS 18.3 RC. However, it’s only available to the three (3) groups named in my previous post.

• Apple Beta Software Program
• Customer Seed Program
• Apple Developer Program

If you install iOS 18.3 RC don’t be surprised if Sonos App doesn’t function properly. Therefore, you shouldn’t post in the Community or contact Sonos Tech support regarding issues. The RC is not intended for public consumption.