ios18.2 does not work with sonos app

Thank you but I’ve spent too much of my time trying to get both my iPhones working using 18.2 while I still have got 18.1 on my other IOS DEVICE I will carry on using that . Plus if I use Spotify app as a controller works fine. 

But if things do not improve I will have to look for a more reliable streaming devices 

Plus might add Sonos wondows  app plays ok as well 😂😂

It’s odd, I’ve been using iOS 18.2 since it was released without any problems, on an iPhone 16 and two iPads. 

To me, this points to a local issue. But being on the west coast of America, I’m just not familiar with the Sky system to know much about the potential issues it has.m

I am really frustrated now, all the time since Christmas the Sonos app hasn’t been working. I have an iPhone 13 and since the new update 18.2.1 came and was installed it turns itself on and off all the time. Some times when I use (since I am in Norway) directly through the NRK radio app, it does not connect at all. Can somebody please help me?

To be clear, there isn’t an answer to the problem, it is not a one off error and I am frustrating experiencing the same problem. 
 

The illusion that restarting a router will resolve a native iOS app issue is naive at best and a delay tactic to deflect a genuine issue at worse.

Heavily invested users of Sonos are hitting problem after problem with what can only be assumed a pathetic risk based agile approach which is seeing poorly coded, weakly tested iterations of the Sonos software being release which is regressing the experience of the platform.

Sonos: take some responsibility and own your mistakes. Up your customer service, these forums aren’t is not an adequate method to serve your customers.

Sonos community: don’t accept or defend the past year of Sonos quality, 

Personally I don’t generally comment online at all and there will be many like me that don’t raise technical issues because we simply having got the time to waste, which is ironically as the reason for getting the Sonos products in the place - to make things easy. But I’ve just about had enough with Sonos. After 10years of buying and upgrading my Sonos products I will be looking outside of Sonos from now on.

Hi ​@Jbson 

This Community Forum is not a customer support platform - if you need customer support, please get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

While rebooting a router does not fix every problem, it is certainly worth trying when the description of the reported issue sounds like it is network related. If rebooting the router does not help, or only does so temporarily, it’s time to get back in touch and report as much - if the agent you speak to cannot come up with further suggestions, the case will be escalated to a higher level.

To the users that are experiencing issues with the Sonos app after updating to iOS 18.2.1, issue being app will not start and crashes:

Remove the app. Completely delete it from your iPhone and all the data. Reinstall the app from the App Store and join your existing system, should work… for now. 

To the Sonos Staff furnishing responses to this forum. I truly hope this isn’t a full time role within Sonos, if it is? Is it a customer service role? Not a question requiring an answer.

Incidentally the App Support pages presents links to this forum as one of the sources to find resolution to problems along the customer service
I would recommend removing these threads entirely and not responding with resolution steps, suggest steps, etc. if you genuinely believe the forum is not part customer support.

I’m not having any issues with iOS 18.2.1 on three different devices. Nor did I have any issues when I was running 18.2, before updating. 

Thanks for the insight it will really help anyone that that has experienced problems.

For me the Sonos app would not open and would crash when attempted following the update to iOS 18.2.1.

This wasn’t the case on some of my other devices.

Deleting the app and its data followed by a new installation worked for me and may work for others.