ios18.2 does not work with sonos app

Hi ​@stafflo 

Welcome to the Sonos Community!

Sorry to hear that you are having issues with the Sonos app on iOS 18.2.

We do not make any attempts to get our apps working on Beta version of iOS or Android, so only once the full version of a OS has been released do we begin testing with it. iOS 18.2 has been out for 2 weeks, however, and this is the first mention of it that I remember hearing.

I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

your reply does not help at all.  Sonos is supposed to be an up market streaming service, Sonos is good but your support leaves a lot to be desired.   As i understands Apple releases their new version of IOS to App developers before they release it to the general public at large.  this to allow companies like yourselves to test your app against new iOS version. by not  doing this Sonos have made my system virtually impossible to use.  lucky i have an IPAD on iOS 18.0 and still works ok and cannot upgrade itit to IOS 18.2 until you have fixed your app.  

i have done ALL the trouble shooting device as requested by Sonos support to no avail. i have proved beyond a shadow of doubt the fault does not lay with my network but your app., otherwise IOS 18.1 would not work.  when i first tried to report problem to Sonos an automatic service said there was a long queue for technical support and if i would leave  my number when i reached front of the queue i would be phoned back 3-½ hours later i got a call, only to be told Sonos does not have a problem with IOS 18.2 but as i said i proved otherwise. 

your Technical support service has deteriorated over the last few years and now its got to a point where your App support is so poor i now would not or advice anyone else to invest in Sonos products.

i used to work in I.T. testing new software against our operating systems and it would never happen to have a new release of an operating system if our Apps/ peripherals without testing.  Sonos need to run their app against future releases supplied too them by Apple/Android and not rely  on user finding the bugs

Hi ​@stafflo 

Apple does release their Beta versions to developers early, yes. It is still in a state of flux, however, meaning that if we adjust for it, it may be a wasted effort. Perhaps if we did not also have Android, Windows and macOS apps to maintain, things would be different - I don’t know. My presumption is that we used to, and were burned by it, wasting time, effort and money.

As far as I am aware, we support iOS 18.2 - and the agent you spoke to apparently agrees with me.

I have a colleague who is about to update to iOS 18.2, and he is asking me what issue to look for - re-reading your post, it seems you have not actually mentioned what issue you are having. Could you please elaborate so we know what to look for? Thanks.

Hi ​@stafflo 

Looking at the notes of your existing case, I have a theory.

Please turn each of your Sky Q boxes off and on again at the wall.

If that immediately improves matters, then the issue has nothing to do with iOS 18.2, and everything to do with Sky Q not repeating WiFi particularly well. Please let me know if this is the case, and I’ll see what I can suggest.

I hope this helps.

I have restarted to main sky router but to no avai. If it was my sky box effecting your app then Sonos would not play when I use iOS 18.1 and that works perfectly again indicating the fault lays with your app.  When I open Sonos on IOs 18.2 the last played music takes long time to update, and when I select a track the app just hangs. I tried to take diagnostic but again just hangs.  
 

I must reiterate all works perfectly on IOS18.1 but NOT on 18.2 

Hi ​@stafflo 

Sorry, but that’s not what I was asking - it’s the exact opposite. Rebooting your router does nothing other than ensure that your speakers will be connecting to Sky Q boxes (assuming none of the speakers are ethernet wired, that is), whereas what we want is the speakers connecting only to the router.

In addition, you are using iOS 18.1 on an entirely different device - one that we do not know is connecting to the same WiFi Access Point as those on iOS 18.1, so a comparison cannot be made without ensuring as much.

I am not saying it is not iOS 18.2 causing problems, to be clear, just that I think it’s possible that it is Sky Q doing it, and that that is more likely.

I will do as you as but as both my phones were working fine on IOS18.1 until I upgraded to 18.2 I think your clutching at  straws. As they were both on same network. 

Hi ​@stafflo 

Sky Q boxes are known to cause issues, iOS 18.2 is not.

Turned all sky Q boxes off and still have same problem 😂😂

Hi ​@stafflo 

Understood, and thank you very much for trying that step.

My colleague just got back to me - he completed his update to iOS 18.2 on his iPhone 15 Pro Max and sees no change in experience. So, we are unable to replicate your issue.

I can only now recommend you get back in touch with our technical support team - please keep in mind that even if they give you steps to try after the call, if they do not work, then things are not over and you should get back in touch to get the case escalated to a higher level.

I hope they are able to help.