Controllers & Music Services

I am new to Sonos speaker use.I am having trouble getting my Win 11 PC music file to transfer to the Sonos music library. It seems to be showing but will not play. The message appearing when attempting to play a song choice pops up “It does not exist”First level tech attempt to trouble shoot for 1.5 hrs. today until I asked to be escalated, so now I wait for a email to schedule a time to book the next level tech.Any dumbed down level suggestions? Has anyone else experienced the same issue?JT

Help. My Sonos takes about 4 attempts before it will play. Then the visual information does not keep up with the track being played. If the system plays for longer than two hours I receive the famous "no products found " message.  Meaning everything freezes. So frustrating.  Any ideas. I'm not a computer engineer IT graduate. I bought Sonos as a plug and play. 

Can someone please explain how room control is supposed to work? What I’m experiencing appears problematic.The setup:Two rooms: A and B. If it matters -- room A contains a One SL; room B contains two Fives in a stereo pair.Two people: Person A in room A, person B in room B. Each person is using the latest Sonos app on an iPhone.The problem:Person A is streaming a radio station in Room A, from that station’s web site, using AirPlay on the person’s iPhone.Person B wants to stream a SiriusXM station in Room B. SiriusXM is accessible via the Sonos app on person B’s iPhone.Person B clicks the Rooms icon on his Sonos app and sees both rooms. Room A is checked and indicates streaming. Room B is unchecked; no streaming shown. What does he need to do start streaming something in Room B without affecting what’s happening in Room A? If he checks Room B (so that both rooms are checked), his streaming choice starts playing in both rooms. If he unchecks room A and checks Room B, his streaming choice

I was able to log back in to my account in the ios app and my Sirius account is connected and playing but there is no sound.  Tried local to play local music from my library, also no sound.  Suggestions?

system has suddenly stopped playing from my Apple music purchases list. In the Sonos app a pop up says: Can't play "Julekveldsvise."( a track on the norwegian Christmas music album ) It's not encoded correctly.

I love how Sonos response to the limited library is use someone else’s software and pay for their subscription.  Music fans with large libraries can go pound sand.Plex isn’t good for playlist imports.  But….Roon is expensive as heck.  However Roon streams perfectly with the Sonos hardware and even does whole home playback.  You’re no longer stuck with the Sonos app and even no longer stuck in Sonos hardware ecosystem.Try the Roon free trial

Hey everyone,Today I ran into a strange issue with my Sonos setup. The Sonos app would open (iOS) and show my system, and I could control the volume on my soundbar for instance. However, it wouldn’t show any of my recently played items, music accounts, or let me add my new Era 100 to the system—it kept failing during the update process.I tried everything I could think of:Restarting my Wi-Fi (I use an Orbi 770 mesh system - I know these sometimes appear to cause issues). Restarting my phone. Restarting my Sonos devices (a lot of them). Switching Wi-Fi on and off again.Nothing worked! After almost an hour of frustration, I thought of plugging an Ethernet cable into my old Playbar which first didn't resolve the issue. Some time later everything magically started working again (app showing recently played stuff etc.), and I was finally able to add my Era 100.I’ve read that mesh systems can sometimes cause issues with Sonos, but I’m wondering:Could this have been a server issue on Sonos’ si

Hi, Just got a new LG C4 TV after having an old Samsung for 10 years, been using a Playbar the whole time.  I have the new TV and Magic Remote hooked up to the Playbar no problem.  However, my old TV used an IR remote and I was able to control the Playbar’s volume when the TV was off, but I was streaming music to the Playbar via the Sonos app.  The new LG remote uses RF and will only control the Playbar if the TV is on.  I think I am answering my own question here, but is there any way to get the Magic Remote (RF) to control the Playbar directly, with the TV off, so I can adjust the volume of music streaming to the Sonos device with the TV off? thanks… Charlie

It appears that with the newest app release for Android,  which did give us local library album art, that we have now again lost the fix for compilation albums. Yep, seeing dozens of album entries per artist again. I assume others are seeing the same?

I have a mini sub (got rid of the old sub) and I typically have it turned off out of respect for my neighbors.  When I decide to turn the sub on or off there are about 7 or 8 taps/steps I need to go through to achieve that.  It’s not so much the taps but more about remembering the mapping to get there each and every time.So here is my suggestion….. and Its crystal clear in the image below that I created for you.  Include the sub at the bottom of the output selector page and even though it doesn’t have a volume you could use the slider to adjust the amount of bass.  Plus I can turn it on or off RIGHT THERE!!!!  No more 8 steps to turn on and then another 8 steps to turn it off.  I just saved your customer 16 steps.You can’t make it any easier than THAT!  😊   Plus I know engineers love to complicate things so they could add a toggle under the Sub Mini options to “SHOW/HIDE” the sub control in the Output Selector page if so desired.  That way the Output Selector won’t get too full if the

Still cannot build the local music library. It always times out with an error that the share (which it has been working on for the previous 45 minutes) is suddenly no longer available, or that it may have been moved or powered off, which of course is not true. Tier-1 help desk suggested that I have a double NAT issue. I have a Verizon router with two extenders, and by design, the extenders broadcast the same SSID as the router, and the tech said that was the problem. My understanding of a double NAT is that you have two or more devices providing network address translation for outgoing requests, and one way to detect it was through traceroute:traceroute google.comtraceroute to google.com (142.251.40.238), 64 hops max, 40 byte packets 1 cr1000a (192.168.1.1) 3.594 ms 3.011 ms 2.882 ms 2 lo0-100.washdc-vfttp-366.verizon-gni.net (71.178.216.1) 17.840 ms 9.364 ms 19.354 ms 3 * * *A double NAT would show a private IP as the first two hops, but here there is clearly only one. Could

Hi @Corry P, I am running 80.11.33 on Android and I'd like to report this bug:Going to Sonos Favorites and tapping on one of the Recently Added items works fine.But, if you go to Sonos Favorites / Recently Added - View All, then tapping on items does nothing.

Hi there,I recently lost the ability to sign into the Sonos app on my iPad. The “recently played” section has a message “Sign in as system owner” message, and when I click the button, I get a browser window for login.sonos.com, but no fields are displayed.If I drag that window over to get a split screen, I can authenticate, but then the app responds with “Something went wrong” (why can’t programmers tell us what went wrong - it can’t be that hard 😃).Please see attached images. I also have the URL used to open the browser if requirediPad = 7th gen iPad OS = 18.1.1 Sonos app = 80.12.03I tried both Chrome and Safari as browsers (via “Default browser”) but the result is the same.I reset the iPad (shutdown and restart) but am reluctant to reset or reinstall the app in case I lose anything more - I’m still able to connect to my services and play from there. System is working fine with both the PC app and from my Android phone.Any clues or hints would be much appreciated!Cheers, Johninitial

The sleep timer in the Sonos app only provides fixed time choices, yet, I almost always want longer than 2 hours and would prefer an ability to choose how long I want the timer to run. Thanks for considering. 

Since the latest app update (December 10 - iOS) I can not longer see the queue when I play a Spotify playlist.  I get a message on the Queue screen (in the Sonos app) saying “Started from Spotify” as if I had used the Spotify app to play the playlist.  But I had used the Sonos app to find the playlist and start it from there, like I have always done.  I can’t see the queue in the new desktop (web) interface either.Is it just me?

My symfonisk speaker stop working with AirPlay.Do you have any suggestions how to fix it?

Since some time, whenever I try to connect to my Sonos 300 Era stereo pair in Apple iTunes on Mac OS (Sonoma 14.7.2 (23H311), iTunes starts to show the Sonos system as “Updating ...” for some time (named OFFICE): followed by “Can’t connect” popup.On the same wifi network I can connect to this Sonos system with zero issues from iPhone and iPad. Only on my macbook I have the issue.Sonos system is updated to the latest version. There have been few updates since the issue started, but neither Sonos system/controller update fixed the issue.System information for my system is: Associated Product: 192.168.1.222---------------------------------Era 300: Office (L)Serial Number: **************Sonos OS: S2Version: 16.5 (build 82259204)Hardware Version: 1.38.3.10-2.2Series ID: A101IP Address: 192.168.1.223WM: 1---------------------------------Era 300: Office (R)Serial Number: *************Sonos OS: S2Version: 16.5 (build 82259204)Hardware Version: 1.38.3.10-2.2Series ID: A100IP Address: 192.168.1.

Hi all, sorry to bang on about this but I can’t seem to get a straight answer.So under Sonos Favourites (this is not my music library) I have the albums but no album artwork and not able to create a new playlist.is this still waiting to be done or is my system Thank you 

Hi, this is 2024-12-15, I'm wondering if the Ikea remote control symfonisk and hub dirigera works with Sonos speakers that are not bought at Ikea. Would like to have the function press a button and start a sonos favorite. (I can tell google and it works variably). Really like the old way of pressing a button. So my main question is can I start a sonos favorite with ikea symfonisk?

So, I purchased a new home which had a Sonos set up - three wall speakers in three rooms hooked up to my router. I downloaded the Sonos app and it worked fine - until today. When I opened it, there was a message that an update was available and I had no options but to download an update. It would not allow me to do anything else or continue until I did the update. Until now everything worked just fine. All I ever wanted to do was play some music (usually a radio station) and nothing more. I know my TV’s will connect but the audio through Sonos is terrible compared to the basic TV audio so, just a radio in the background for the day. I do not use my cell phone for anything but making and getting calls and texting, even that rarely. My cellular data is not connected and I only use an internet connection rarely. Since I am the only one in the household that is even semi computer literate, having the software simply shut down because of a software update when I am not here is not acceptabl

Hello.  My Sonos on Mac says my Apple Music needs to be “re-authorized” but this can only be done on an iOS device. Apple Music is fully authorized and operational on my iPhone, but I do not see any option to re-authorize it for the Mac. Any help appreciated. Thank you.

Since the December 10 update to the latest version I have been unable to play music tracks via a linked spotify account on the latest SONOS Windows controller. The Web and mobile apps work fine, I’m able to play local music files and radio stations. I was listening to queued music before the update five minutes before perfectly fine, so this has occurred in the latest version.When I attempt to add music to the queue I get one of three error messages: “Unable to add music to the queue”, “Error 701”, “An error occurred whilst adding music tracks to the queue”. Steps I have taken so far include; Resetting the router, re-adding the Play:1 speakers I have, re-adding the spotify account, reinstalling the windows controller, resetting the windows controller, none of these have worked. 

So some files that I have on my PC won’t play. Sonos scans them for a few seconds then moves on to the next file. It will then skip the entire album track by track. Thought it was file format but happens on MP3s as well as lossless. It’s consistent, ie certain albums just won’t play. VLC plays them fine. The Sonos device was connected to router via Ethernet in case of Wi-Fi issues. I stress, most albums play fine.  I also have a NAIM streamer on Ethernet into a router and this has no such problems. It’s getting more common as time goes on with latest albums. Is it likely to be because these are higher res mp3? The devices in question are play one and three, about 10 years old. 

Haven't been having this problem lately, but tonight it's not showing our system... Anyone else having this problem? 

Not bothered about album art or anything fancy just wanted my own music library to work 66 thousand songs just to play all over the house when I want it's not good enough to pay out thousands not to be able to do this