Controllers & Music Services

the answer seems to be yes.if i want to stream its cool but what about all the music I have on my library. I have to play on desktop and hit airplay and then the app is only a volume control LOLive tried so many times and all the instruction online do not work for loading my library to sonos. question is why have an add library funtion on the app iof it doesnt work. beyond frustrated.

Hello, I am new to the world of playing digital files on any device, not to mention Sonos. I am noticing quite a few new classical music releases are offered by lossless file rather than a compact disc. How do I play those files on my Sonos? Also, is it possible to hook a device to the Line-in to do that? If so, how do I do it?Thank you! 

Looking forward to lossless Apple Music playing on my Amp . Nope  . I can play an Apple track on my phone from the Apple Music app . Lossless badge clearly seen . Then play the same track through my Apple Music service but selected through the Sonos amp . No lossless badge . Track is Hozier , Take me to the Church .  So conclude no Apple Lossless music on Sonos , despite recent email . And yes have checked the Sonos amp software is up to date and the Sonos app and Apple Music app . Any idea what might be going on ?. 

Trying to fix the Spotify Connect stopping working on my system, i removed the Spotify service. But whatever reason, it also delete the rest of my services.Now when i try to add the service again, the search screen returns nothing, no spotify, no youtube, just nothing. any idea? 

I see lots of aged threads on the issue where Sonos stops playing during ads. Most often, pause and play restarts as and music continues until some future random ad louses up my vibe.Yes, my apps and systems are up to date.Yes, my internet speeds are stellar.Yes, my mesh network is operating correctly.Yes, the moon orbit seems to be correct.Yes, I have logged out of Spotify and logged back in.

I have 2 Play 1s, a Beam and a Connect Amp.  One Play1 And the Beam connect and work fine.  The other Play1 and the Connect Amp are recognised by the app but fail connection, and for the Connect Amp will not update the software so can't complete.  I do not understand how 2 items work but 2 do not.  Have had 2 phone sessions wth agents with no success.How can half the system work and half not especially when the play1s are identical.  Surely it can't be anything to do with my router or wifi.I was in the process of updating my sonos but am now having second thoughts unless I can get a handle on the the systems reliabilty.  

I wish to play mp 3 tracks I have saved on my phone and cannot see how to access them or play them via Sonos. Please advise.

Yesterday I opened my Sonos app (S 2) on my iPhone to play some music.Instead of the normal screen, I had a message to the effect that “an update is required before app is usable.”I have automatic updates turned off in system settings, and prefer to manually update to a new version in case of bug(s) being discovered, etc..  I have never seen a message like this before, and would prefer to not be forced to update.I am now updated to S2 16.5.1 (build 82360160).Please advise as to (1) why this happened and (2)  how or if  I can avoid being forced to update in the future.

Tried to reboot Sub. Can’t connect when asked to press. Tried LAN still no good. Then went on to pair x2 play 3 and couldn’t connect. Then parts of App stopped working. What’s going on?I am surprised my playbar is working as nothing else is.😔

I use the Sonos alarm feature daily and love it.  Recently I noticed a notification showing up on my iPhone for an alarm that I do not have either in the Sonos app on my phone or via the PC application.  Interestingly no alarm is triggered at the time this alarm is set for.  I just get the notification.  How do locate this alarm and cancel it?   

I have 2 speakers: a Roam 2 and a Roam SL.I successfully added both of them, only to notice that they were set up as 2 different systems. I factory reset my Roam SL, but when trying to add my Roam SL to the same system as my Roam 2, it tells me that I need to update the app, and when I click on the “Update Sonos App” button, it brings me to my browser to a page to update the Beta Controller App.I was a beta tester for the Roam 2 speaker, but I changed phone since then (from Galaxy S22 to a Pixel 9) in case it’s relevant.Could uninstalling the app, and re-install it fix the problem?

I have inadvertently duplicated the name of the same device on my system. How do I remove one name?

I upgraded my iPhone 16 pro max to 18.2 and since then my Sonos app only works spasmodically. I have left my iPad on 18.1 and works ok with no issues. I upgraded my wife’s iPhone to 18.2 with same results.  Works ok if I access Sonos speakers through Spotify app or Sonos windows up. Tried everything to no avail. I notice that the app logs me out of the Sonos servers occasionally. Sonos do not help when they continually say they do not have problems, but as stated before no problems with iOS 18.1 don’t they test Sonos against a new version of iOS? 

Can anyone help me play music using the Sonos app?Let me first state this is not a rant post about app. I also have not had many of the app issues many have experienced. I’ve had Sonos for more than 6 years and never had issues (outside the well known/admitted by Sonos ones). I use the Sonos app to control all playback. Occasionally, I’ll use Airplay, and have been to help deal with this bug. The issue started with the latest app update, and basically will not let me play music from any source in the Sonos app. Sonos, Spotify, Apple Music, any service. Conversely, my wife has not updated the app to the latest, and her phone (using my account) works fine to play any service to all speakers, as mine did before the update. I’ve tried all means of sign in/out of accounts, reset passwords, uninstalled and reinstalled apps. Real-authorized the permissions for services, updated my Sonos account password just to reset and force login. Nothing has worked. The only thing I have found to reliably

So this is partly a question, but also a report. I am relatively new to Sonos and I hadn’t experienced any of the issues that have plagued others since the new app came out, until now. The TL;DR is:Sonos speakers all disconnected from Unifi AP when channels were changed. I was eventually able to reconnect them, but received frequent false reports of an incorrect Wi-Fi password. Another channel change disconnected devices again. An Era 100 did not reconnect. Nothing I tried would get it to reconnect until I set a shorter Wi-Fi password.The long version:I recently switched to Unifi and set up my network based on recommendations for Sonos, even though none of my devices can use SonosNet. My speakers are all wireless. The move went smoothly and everything worked fine for a week or so after I updated each of my speakers to the new Wi-FI network.A couple of days ago a most of my speakers went missing. When I checked Unifi I saw that they had all disconnected from the Wi-Fi network. I soon no

Hi everyone! Just a question: does Apple Music stream in lossless only when using the Sonos app, or does it also support lossless when streaming via AirPlay from the Apple Music app on iOS? thanks in advance!

Hi all, I’ve recently been dabbling with playing local FLAC files stored on a Synology NAS. I can add them to the Sonos App without a hitch, but have found that I can only get my older Symfonisk speakers to play. Newer ERA speakers give a “content is unavailable” error. I can group the Era speakers with the other speakers and they play fine. Also no problem with any of my streaming services. App works well apart from that with no lag. All speakers on wifi.  

 I’ve had my Sonos system for over ten years and it’s been a bumpy ride. Glitchy software has occasionally caused problems (and usually when I’d done nothing to change my system.) Today, after updating my operating system, Sonos stopped working again. I’m on a Mac, and updated to OS 15.2.  Sonos wasn’t able to access my music. I did a chat with tech-support which took 20 minutes, and then was told that I needed to do a phone session with remote access to my computer. I then spent more than 2 hours on the phone with your tech support and the guy clearly was out of his depth. Kept moving windows around my desktop and it was obvious that he wasn’t familiar with Mac operating systems. Also, he kept doing the same thing and expecting different results.  He escalated the issue to the level two tech-support people and after another 20 minutes, came back and said that there is no fix. My Sonos system is useless until you update your software to be compatible with Apple’s current operating syst

It doesn't work starting streaming swedish radio today.

I'm trying to sign up for sonos radio hd but I get an error saying I don't have an eligible product attached to my account. I have a bunch of ERA 100s. Are these not eligible? If not, what is? Thanks

Hello!I am a very happy Sonos user and have recently been importing music files onto my computer so that i can have them directly on my phone. I am trying to add these files to Sonos and am getting a 1002 error. Thank you!

Why does the Amazon playlist not display? I switched from Spotify which showed the playlist and allowed you to start on any song, and only played the playlist in entirety. Amazon displays nothing, chooses where it starts and plays its own choices when it gets to the end of the playlist…..any suggestions? Thanks

Hello,I have been using my amazon music subscription through my Sonos One without any issues, up until about a week ago. Now every time I ask it to play a specific song, it will say it is going to play a radio station similar to the song I just required as if it wouldn’t recognise I have an active amazon music subscription (as opposed to the “free” access included with amazon prime).I already tried the solution recommended in this post (similar but not identical issue) without success: please help, thank you.

I'm certain this has already been discussed because it is extremely annoying so I don't believe I'm the only one to complain. But I cannot find the relevant thread. So, nagging incoming:Wrong group displayed:Every time I start the app, the wrong group is active and displayed.I f I am watching tv, it will display a non-active session of Spotify in my office room. If I'm listening to music in my office room then it will display the inactive line in PC. Mehhhh....It has been exhausting!!! Why has such an obvious defect on base functionality not been fixed yet?Quick access:One feature that I have been waiting even before the mess with the new app: a quicker way to access to equalizer, surround and sub. Or better some profiles that I can associate with activities. For example, I need different settings when I watch TV and when listening to music. Even when I watch tv, I need different settings for a streaming service such as Netflix or watching anime on my laptop. 

Hi,For no apparent reason my Spotify connect has stopped playing on Sonos. When I choose to play a song in Spotify on Sonos, Spotify app tries to make a connection and silently fails. However, if I group speakers in Sonos, I can see the groups in Spotify i.e. some data is transferred successfully.I have tried connecting from Spotify Mac app and Ios app with same results. I have rebooted all Sonos devices, routers and reinstalled Ios Spotify app.  All help appreciated!