Controllers & Music Services

For the past few days, the tracks on an album or playlist have been stopping a few seconds before the end and then moving on to the next track.The two One speakers are no longer playing anything, only the Playbase is. I have to pause and then resume playback for the sound to come back through all the speakers.Is anyone else experiencing this problem?Moderator Note: Modified in accordance with the Community Code of Conduct.

Amazon Music Ultra HD (albeit I guess at 48KHz) has been playing succesfully on my paired Fives, Port, Roam and Play: Five (2nd Generation). In fact I’ve noticed more Ultra HD options over the last few weeks.Today though trying to playing A Pink Floyd album (A Saucerful...) it wouldn’t play and a message appeared:Amazon Music. it's encoded at an unsupported sample rate 48000 hz which should be playable! Other albums which previously played as Ultra HD still do, others now as HD.Anybody also having this (or able to solve!) problem. Thanks for any help.

My CR200 is no longer connecting (after a Sonos engineer did some.recent work which fixed another problem). Question: If I do a “Factory Reset Controller” on my CR200, will I lose all my Sonos playlists (after 20 years of painstaking work — I don’t want to even remotely risk this)??  Thank you for any info. 

So, depending on page in the S1 app the menu is either placed at the bottom and consistent with the rest of the page, or in most cases the menu is instead at the top, with some kind of ”new” look, not consistent with the design and also leaving the place at the bottom, where the menu used to be, blank. I see absolutely no benefit here. What was the idea behind this change? It’s not like this on iPhone. 

Sonos for Windows 11 starts but turns itself off while searching for system.  My system works fine with both the latest Android and iOS apps. I have tried deleting it, clearing the registry, restarting windows and downloading and reinstalling it on Windows but have the same problem.My network is set to “Private, and I have set a rule on my firewall, which is provided by Bitdefender.Any help would be appreciated

Actually, I should not be shocked that there is no way to remove a speaker, or in my case a Sonos Connect.  After all, this is Sonos!  I have a pair of Era 100 speakers arriving today, and was planning on setting them up in my living room, using the same name as the Connect -- “Living Room”.  I just read in several threads you have to wait until they just drop off from the network.  That is insane! While we’re on the subject, whoever named these speakers “Era” should be fired!  Sounds like “Error”! If Sonos did not make such great sounding speakers, I would have dumped them years ago!

Any button I press it asks me to sign in, I do then try another button and it asks me to sign in again

Can someone help me understand why apple music sounds so much better on my sonos devices when played through the sonos app than via my apple tv?

Hey,I have finished the trueplay setup using borrowed IPhone for my Beam Gen2 +Sub Mini+2 Era 100s.  Now I want to disable the trueplay for sometime and enable it later.. I remember it was possible with previous versions of sonos app, is there anyway I can get it done with current version of sonos app on andriod phones.Appreciate any hints!!

Hi.Have a sonos beam gen 2 and sub mini. Sometimes listen to sonos radio. The problem is after a short while it stops playing. If I try and restart all it says is, couldn't play content try again Have tried reseting my phone, unplugging the beam gen 2 which means I have to reconnect to my network but still the same. Have now done this more than once but still the same.Both the Beam Gen 2 and sub mini are less than 3 months old. Would be greatful of any suggestions or recommendations. ThanksEddie

I used to have a Cocktail Audio X10 device connected as my Sonos Music Library to stream my 50,000+ tracks. This stopped working some while ago and I believe it is to do with it using SMBv1.Since then I have connected the X10’s back-up 2TB drive and connected it via a USB hard drive bay and set it as a share and then mapped it to Sonos as my Music Library. Two days ago this worked, but it was my back-up drive that was out of date I wanted to use the actual X10 drive. I removed this, set up the share and defined it to Sonos. Nothing, it does not seem to recognise it even though it is shared and defined correctly. Tried back to the back-up drive and that does not work now either. The only thing that does work is if I define the music directory on my laptop, which only has a few albums in it..Any suggestions to resolve gratefully accepted as I currently am unable to listen to all my  music. 

The desktop app sucks all of the sudden.  Please fix this and revert to local controls.  Theres no benefit to me to be cloud connected to Sonos servers in order to use the software for the devices i purchased.  No one asked for this and frankly, its unacceptable.

I know there are a lot of forum responses on this - but what is the fix for Apple Music not wanting to play consistently from within the Sonos S2 app?? I rrauthorize daily and it still is very sensitive if I can get it playing at all. In addition, the AirPlay says it’s unable to connect as well. I have Sonos Arc, amps, Five etc and most recent software. 

For the past few days I have been unable to pay music from Amazon Music on any of my Sonos speakers. I get an error: “Can’t play “song name”. It’s encoded at unsupported sample rate 3145728000 Hz.”I have tried removing and adding AMZN service. I have the latest App and Firmware updates. (This was happening before and after most recent app update) My AMZN service is working fine on other devices. I have powered off/on each speaker. I have powered off/on my phone and even restarted my Internet connection.Has anyone had this issue and been able to resolve? I have searched the FAQs and community and haven’t found anything recent on encoding errors that look like what I’m seeing. Screen grab attached. 

After every two or three songs (on Apple Music+ in the Sonos app) the Atmos badge still disappears around 20 seconds into the song. The music reverts to normal stereo.I have frequently called customer service and gone through all the diagnostic steps, restarting etc. I also created a topic on this community page. Sadly after more than 6 months nothing has changed. The topic was even closed for further discussion. I know there are quite a few other Sonos owners with exactly the same problem, and wonder when there finally will be a solution to this extremely irritating and embarassing (when friends come over) situation. 

Does Sonos have a dowloadable app for an Apple MacBook. The web based version is utterly terrible.

I am trying to play internet radio station TMM 1 (The Music Machine) on my Sonos system (two Symfonisk and one Play 5) using the S1 app on my iPhone, iPad and Windows laptop (all up to date)It just plays an ad, then “Welcome to TuneIn” then another ad and just keeps repeating. It does similar with TMM 2 and CDNX, but it will play “Radio X London”I’ve tried powering off all the Sonos units, restarting the router and powering the Sonos back up.I’ve tried adding the streaming URL using the S1 app on my laptop (Manage > Add radio station); none of the URLs I’ve found will work at all:https://msmn3.co/proxy/x1mp31/streamhttps://tunein.com/radio/TMM-1-s159857/http://tun.in/seYGpThe instructions in the link below do not work because the S1 TuneIn integration doesn’t allow me to log in, so does not show the favourites from the iPhone TuneIn app on the Sonos app:https://support.sonos.com/en-gb/article/use-tunein-to-add-internet-radio-station-urls-to-sonos

I just added a gen 1 Play:5 via the S1 app. I understand that I can group non airplay devices using the S2 app, but that option is greyed out and unselectable. Is there a way to get this to become ungreyed?

Over 15 years with Sonos. Once again, the App at the point of not useable. I have 9 Sonos components and getting more frustrating every day. When I go online it shows 3 of the nine are connected.There has to be someone at Sonos that know what they are doing. SONOS IS FAILING.

Since the App update in spring of 2024 the “Artist Radio” functionality of Tidal doesn’t work correctly via the Sonos app.Only the first song plays and then the playback stops.  There is no “Play all” button.Present App version: 80.24.37 on iOS 18.6.This has been raised in several threads (all closed for comments now) and it seems that Sonos has several times said that it’s a known issue.Does anybody know if Sonos is every going to fix this?BestJon

Bonjour, depuis quelques temps difficile voir impossible de connecter Sonos à Napster. J’ai déconnecte ma sonos puis réinstaller avec un mise jour, déconnectée Napster puis reconnectée et re autoriser et toujours pareil. Point d’exclamation rouge sur l’onglet Napster lors d’une recherche. Je trouve bien l’artiste, album, playlist. Mais aucune liste affiche une fois sur l’artiste/album sélectionnée. Un message d’erreur « une erreur est survenu, essayer à nouveau » Merci de votre aide 

Sonos really need to sort out their app. I have a very simple setup: 2 sonos era100 downstairs & 1 roam2 upstairs. App never works smoothly controlling upstairs, downstairs, & whole house. Never works first time when roam2 timed out and reconnect. It's a rubbish app.

I can't seem to find equaliser anymore since the last app update. Android user: Archive, Sub and One SLs.

Got a playbar, resetIt cos I'm the new owner Now having trouble signing in as one

I’m having issues updating alarms in Sonos. I can open and delete and I can also create a new alarm as long as I don’t make any changes to it, but the moment I change the time, repeat and sound it doesn’t save.The app is up to date and I’ve tried restarting my phone, (Galaxy A40), resetting the app, reinstalling it and have also turned the speaker itself (Era 100) off but so far nothing has worked.If anyone could help I’d much appreciate it as I rely on these alarms to get ready for work in the morning and my starting hours can change on a weekly basis (hence why I need multiple).