Controllers & Music Services

There is a Numbers 1 over the speaker symbol Sonos Fiveon the Sonos app

I’ve got a handful of Sonos devices using the (dreaded) S2 app on iPhone & iPad (latest versions of iOS/App).I’ve named each of the devices/rooms appropriately and some names stick (e.g. Kitchen which has a Play:1, Living Room which has 2xPlay:3 + Sub) but others (e.g. Snug with a Five,  Garden office running an Arc) don’t.  They look like the name has stuck but at some undetermined point in the future, it reverts to Sonos Five (so I have a couple of rooms with the same name or a name which isn’t helpful to anyone other than myself as guests don’t know/care about the device type).I’ve tried using either the canned names (which I don’t want to do as they don’t all match the names I use for the rooms) or bespoke names but the same happens. I’ve looked through a load of other posts but they all seem to be about how to rename a device from the app rather than it not working. Can anyone tell me what I’m doing wrong or is this just another bug which will at some point be fixed? 

I recently got a few Symfonisk speakers, and encountered and issue when adding youtube music, my primary streaming service, to my account. When i go to access my playlist, most being over 100, with a few encroaching on 500, i find that the list will loop after the first 100 or so songs, meaning i am unable to view any songs in my playlist after the first 100. Steps to reproduce the issue:Add Youtube music account Open any playlist over 100 songs Scroll down the playlist until you reach the 100th song, and voila, you will see that same section of the list repeat over, and over, and over, and over, and over!This is an issue I've had for a while, i had a Sonos play:1 a few months back, and it had the same problem. I've tried uninstalling and reinstalling the app, using different phones, and as previously noted, even using completely different products, all with the same problem.I can add any more details if necessary, but in my case, it really is as simple as that, nothing really more to

Hi,For more than a year now, I’ve had a persistent issue where I need to re-authenticate my YouSee Music account in the Sonos app **every single day** to be able to play music.I’ve contacted Sonos support (ref: ******** ) and was told the engineering team is aware and working on it – but no ETA has been provided. Also, there’s been no clear statement on how or when affected users will be informed.I’ve followed the “remove and re-add service” workaround from YouSee, but it’s only a short-term fix. This issue started after the new Sonos app was launched – and it still isn’t resolved.❓Is there any official update on this issue?  ❓Has it been identified and prioritised internally?Thanks in advance – hoping the community (or someone from Sonos) can shed some light on this.Moderator edit: Case number recorded and removed

How can we remove other guests from spotify connect.So they are no longer linked to a speaker or multiple.We have a house that we let friends and family come in. And we ourself are also in the house often. But sometimes the Sonos starts playing music - and then someone's Spotify is still linked to sonos.How do we get rid of it. Since there is no Sonos account linked in the services.And since there are many friends who also can connect to the Sonos. We never know who is / was there. And played on the different speakers.We have Home Assistant running - if this helps with a solution.

How do I get my Beam to play music from my network library? I have a Microsoft environment. 

In the past few days, my Sonos app shows a small circle with a "1" in It showing in the upper corner of the speaker image in the display. It looks like.a notification indicator of some sort.  But selecting it does nothing.What is it for, and why has it just started appearingThanksRon

Trying to play music from Plex to my sonos. I get the following error message. - “Unable to play ‘song title’ - the connection to Plex was lost”I tried everything.I have the same problem if I use the app on my phone or my computer. I am able to play these songs through “Plexamp” - which makes me think it is a Sonos problem?My server is hosted on a Synology 718+.I have the same issue whether I am in the home network or outside (1 Gbit).Thanks for helping.

I wonder if my Sonos will ever work again as well as it did before the update. It’s been a year and I grit my teeth every time I use it. Times out, doesn’t connect, drops components, sound glitches.  

Desde la app no puedo logearme para poder por ejemplo sumar un servicio de streaming. 

My Apple Music library playlist (rips of my CDs) came in as this gibberish mess. How do I fix it? The songs play fine but, I have a lot of playlists I would like to play. 

Group volume not synchronised so each speaker a pain to adjust to same level volume each time!  used to be able to zero main slider and realign all volume sliders that way but not working now! 

Sonos Connect started to make  unstable stoppages during Spotify playbacks. I assume, it started roughly with the final software update... Please someone help!!!

Hello All BBC sounds channels and podcasts have stopped playing on my Sonos system this morning having worked fine yesterday. Is anyone else having this problem in the UK? Thanks 

When, Oh WHEN will my Sonos app list my playlists alphabetically? They are already alphabetical in my Tidal streaming service. Surely this is possible?

Hi, I’ve purchased a used Sonos 5. I have set an account on the Sonos website but, when I go into the app, it asks me to  sign in but gives me (I guess) part of the previous owners email address and, I cannot submit my own.could you please advise of a solution to this issue?thanks 

Brand new Era 100 stereo pair will not airplay. Have Sonos Beam connected to my TV and every time I attempt to Airplay via IPhone and IPad I receive a message “Control other speakers and TVs.” Then a message “unable to connect to Family Room.” Tried rebooting speakers without any change. I have a one SL in another room that works with airplay 

When I try to use the Sonos controller on my computer it is no longer able to find my system. If I use the phone app it can’t find my computer where all the playlists are even though it’s using the right network. Using Spotify on the computer works fine, it finds my system with no problem. I’ve rebooted the computer and the router and reset the controller to no avail. Also turned off all products. The App on my phone can see all my products but can’t connect to computer. WiFi settings are correct.

Right off the bat: This is an issue that can only be addressed by the Sonos Mac app development team, because something is wonky with their build/release process such that the latest version of the Sonos S1 app for Mac (as downloaded directly from https://support.sonos.com/en-us/downloads ➡️ https://www.sonos.com/redir/controller_software_mac ➡️ https://update-software.sonos.com/software/72ynP0v9lu/Sonos_57.22-59130.dmg has no valid CFBundleVersion or CFBundleShortVersionString value specified within the app’s Info.plist file. This means for all intents and purposes macOS has no idea what version of the app is installed —which then means that any central software management software, like any macOS MDM for systems management, cannot accurately report on or update the Sonos app in a trackable fashion. This oversight can be confirmed by looking directly at the Info.plist file within the app package, and comparing the most-recent release to a previous version of the app. Or, for a nice GU

I am trying to reauthorize my Apple Music subscription on my S1 App, as I’ve done many times in the past. When it wouldn’t re-authorize, I followed what a previous discussion said to remove it and re-add it. That isn’t working, what comes up is: “We’ve run into a problem. Try again. “Which I did and same thing came up.Looking for help, I have an old bridge and connect amp that can only live on S1.  Looking for help

I am still running my old Sonos system with the S1 controller v 11.15.4. Have recently been given an old play 5, but cannot add it to the system because the add product is greyed out. Keeps asking me to update, but obviously my system wouldn’t work with an S2 controller. Have reset the play 5, have plugged it directly into the router, but no joy. Is there any workround I can use?

This system is great when it works, but only when it works.  About 40% of the time it says that it is having issues with connecting to the speakers, the port, the server, or to the streaming service.  I know it’s not the internet connection, I work from home and it always works fine for me, wife streams TV, etc.  It’s never a problem except for with this product.   I’m still (mostly) able to airdrop music to the sonos products if it has elected to be awful that day, but it fights internally with which music it’s trying to play, what the volume is set at, whether the app lets me actually control that music, etc.  Really rage inducing stuff here.  Usually after a couple of hours of this circus, it decides that yes, the network is fine, and yes, we can play music today.  At this point when it starts being awful, I just switch to vinyl because I know that actually works, and then the app seems to be just fine the next day. I know there were some app-related issues that happened in 2024, I

I have a Play 1,3 & 5 (1st gen) They havent been used for a while so I thought I would set them back up.  I made an error thinking the 5 needed to be downgraded when in fact it was the 1 & 3. The online chat got me through this and now all three work in the same room. I tried to connect back to Amazon Music and Alexa. It lets me go through the initial screens via Services & Voice, but when I press 'Authorize' I can see the button react with the grey background on the button coming up but nothing else happens. I can add Sonos radio channels without problem.Can anyone please help?It would appear it won't connect to any external services at all

When trying to add a shared folder playlist to my Play3, having entered all the required path details and then touched the ADD button, it circulates but the process never completes. I have ensured the folder has all the necessary share permissions.