Skip to main content
Contributor I
Jun 13, 2024 11:04 AM UTC
Answered

I want the old SONOS app back

re New App.

Not only does the equaliser NOT WORK I have lost all the midrange sounds PLEASE HELP!

This is not what I expect from SONOS please reinstate the old App and give us our lives and our MUSIC back.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Rocco1Answer
Jun 13, 2024 4:56 PM UTC

I HOPE SONOS IS MONITORING THESE COMPLAINTS

And would hope they would COMMUNICATE with their customers with SOMETHING!

25 replies

Lyricist I
Jun 15, 2024 7:40 PM UTC

Jes!! Dis app is s**t

 

Moderator Note: Modified in accordance with the Community Code of Conduct.

Translate
Lyricist I
Jun 15, 2024 7:43 PM UTC

My Sonos sucks since the new app. All that money in speakers down the tubes. BETRAYED.

Translate
Lyricist I
Jun 15, 2024 7:43 PM UTC

We install sonos systems almost daily. We can register new systems with this app. Please fix or rollback 

Translate
Ken_Griffiths
Jun 15, 2024 7:56 PM UTC

We install sonos systems almost daily. We can register new systems with this app. Please fix or rollback 

This doesn’t make sense unless you’re saying you cannot register new systems with this new App? I’ve just tested this and have no issue creating a new Sonos Household - worked straightaway for me… I just setup a Roam in a new Sonos system. No problems seen at all.

Translate
Lyricist I
Jun 15, 2024 9:13 PM UTC

I have owned Sonos products for 20 years.  It has glitched more times with the new software update in the last month than the TOTAL glitches in 20 years.  That is not an exaggeration

 

This is the biggest POS software update.  Sonos,  you should be ashamed of yourself.  

 

Fix this NOW!  You are losing loyal customers by the minute.

Translate
Ken_Griffiths
Jun 15, 2024 9:46 PM UTC

I have owned Sonos products for 20 years.  It has glitched more times with the new software update in the last month than the TOTAL glitches in 20 years.  That is not an exaggeration

 

This is the biggest POS software update.  Sonos,  you should be ashamed of yourself.  

 

Fix this NOW!  You are losing loyal customers by the minute.

Not wishing to pick you out from the crowd here, but your post is not very constructive, to say the least - maybe post a some of the main issues you’re seeing with the new Sonos App.

At least that way Sonos engineers may be able to see/address the problems - absolutely anyone can say "POS software” but that’s never going to get anything addressed without you providing at least some detail about the issues you are facing. Some example screenshots might perhaps help too.

Otherwise I can see this post and many other similar ones, that lack detail, as simply being dismissed by Sonos, alongside those users that perhaps maybe ‘trolling’ on this site. After 20 years of using Sonos  products you could perhaps be a little more constructive.

Translate
Lyricist I
Jun 16, 2024 8:38 PM UTC

Please! Please! Please!

The new Sonos App is terrible!  Not at all intuitive and all responsiveness to the controls is incredibly delayed.

You had a really good thing, and the enemy of good is better.  Don’t feel so compelled to improve a good thing unless you’re really improving it.

 

Mahalo!

Translate
Contributor I
Jun 19, 2024 9:50 AM UTC

We are 5 weeks into the new app so we won’t be getting the old one back. Based on this the pressure needs to be on ensuring that Sonos have the right priorities for fixing what is wrong and reimplementing what was missed.

Heads should roll for this update..

Translate
Lyricist III
Jul 1, 2024 6:11 PM UTC

We are 5 weeks into the new app so we won’t be getting the old one back. Based on this the pressure needs to be on ensuring that Sonos have the right priorities for fixing what is wrong and reimplementing what was missed.

…Like everything is missing….15 years ago Sonos was rad. Over the years it just continually downgrades its pizzazz. Starting with remote control. Monitoring and controlling music and speakers remotely was a huge loss imo.

now i just want to control my sound preferences, like deep bass and basic volume. I found that after thr fith time adjusting thr volume, if you hold the slider for about 45 seconds it will hold without resetting. 

Translate
Lyricist III
Jul 1, 2024 6:12 PM UTC

Please! Please! Please!

The new Sonos App is terrible!  Not at all intuitive and all responsiveness to the controls is incredibly delayed.

You had a really good thing, and the enemy of good is better.  Don’t feel so compelled to improve a good thing unless you’re really improving it.

 

Mahalo!

Well said 

Translate