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Velvet Action
Contributor I
June 13, 2024
Answered

I want the old SONOS app back

  • June 13, 2024
  • 25 replies
  • 844 views

re New App.

Not only does the equaliser NOT WORK I have lost all the midrange sounds PLEASE HELP!

This is not what I expect from SONOS please reinstate the old App and give us our lives and our MUSIC back.

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    Best answer by Rocco1

    I HOPE SONOS IS MONITORING THESE COMPLAINTS

    And would hope they would COMMUNICATE with their customers with SOMETHING!

    25 replies

    Show previous replies
    Pistcokmonster
    Lyricist III
    July 1, 2024

    I have owned Sonos products for 20 years.  It has glitched more times with the new software update in the last month than the TOTAL glitches in 20 years.  That is not an exaggeration

     

    This is the biggest POS software update.  Sonos,  you should be ashamed of yourself.  

     

    Fix this NOW!  You are losing loyal customers by the minute.

    Not wishing to pick you out from the crowd here, but your post is not very constructive, to say the least - maybe post a some of the main issues you’re seeing with the new Sonos App.

    At least that way Sonos engineers may be able to see/address the problems - absolutely anyone can say "POS software” but that’s never going to get anything addressed without you providing at least some detail about the issues you are facing. Some example screenshots might perhaps help too.

    Otherwise I can see this post and many other similar ones, that lack detail, as simply being dismissed by Sonos, alongside those users that perhaps maybe ‘trolling’ on this site. After 20 years of using Sonos  products you could perhaps be a little more constructive.

    Lmao

    Ken_Griffiths
    Ken_Griffiths
    July 1, 2024

    Lmao

    ha ha, me too at your response here 😂 - just typical!!

    Jeff_153
    Contributor II
    July 9, 2024

    When will this be fixed. The new app does not work on my android much less navigatable on my wifes iphone

     

    Jeff_153
    Contributor II
    July 9, 2024

    Chatted with Sonos person for 45 minutes? Was not able to help me. Said to call support on phone. That is 30 to 45 min. wait. I have 2 older connects that can not go up to Sonos 2. My other 8 devices can decided to update. My Android downloaded the app, and is stuck on searching for updates. My wifes Iphone downloaded app and is working but hard to navigate. I have a hard time with all the updated changes. Tried my PC update and it shows the orange app, and is working as well. At this point I think I am going to factory reset all my components and revert back to S1. Have to much money tied into existing system to just leave go. Is Sonos offering any rebate or discount on trading in for new equipment?

    paulrw
    Prodigy II
    July 9, 2024

    Chatted with Sonos person for 45 minutes? Was not able to help me. Said to call support on phone. That is 30 to 45 min. wait. I have 2 older connects that can not go up to Sonos 2. My other 8 devices can decided to update. My Android downloaded the app, and is stuck on searching for updates. My wifes Iphone downloaded app and is working but hard to navigate. I have a hard time with all the updated changes. Tried my PC update and it shows the orange app, and is working as well. At this point I think I am going to factory reset all my components and revert back to S1. Have to much money tied into existing system to just leave go. Is Sonos offering any rebate or discount on trading in for new equipment?

    Sonophone app £2.99 will work with S1 and S2 on ios, have you an old Ios device laying about….

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