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Contributor I
November 23, 2024
Answered

I can't play Spotify or stream via Airplay to all my sonos since 10 days

  • November 23, 2024
  • 34 replies
  • 1606 views

Hello. Since 10 days all my Sonos speakers can’t play Spotify and stream Spotify via Airplay. I have been in contact with Sonos support 5 times and yesterday they said that there has been a lot of users with the same problem. I have also been in contact with Spotify and they were not aware of the issue? I have updated all devises, re-installed Spotify and Sonos and done everything the supports have asked me to do. The only thing which is working is Sonos Radio and other music services but not Spotify.

I told Sonos support to put this as an issue so other users could be aware of this enoying issue. But not seen anything posted. I guess they prefer of spending hours of support of people like me contacting them instead...

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Best answer by Sotiris C.

Hello ​@EllenAura, welcome to the Sonos Community!

I’m sorry to hear about your Sonos speakers being unable to play Spotify or stream Spotify via AirPlay.

We are investigating the above issue for customers based in Sweden and are in direct contact with Spotify, working on a fix. I do not have an ETA yet, but will update this thread when I get an update for you.

I hope this helps.

34 replies

Lyricist I
January 12, 2025

Same here. Neither of my Sonos 5’s will allow Airplay as of about two weeks ago. Extremely frustrating to watch the Sonos experience deteriorate on so many levels. This particular problem smells like an intentional and desperate step by Sonos, attempting to prevent other subscription services to connect outside of their control point, deeming those very services that enabled the company’s success now as competition. En***tification at work. 

 

Moderator Note: Modified in accordance with the Community Code of Conduct.

Contributor I
January 16, 2025

Same problem for Canada with all musics apps linked via airplay…. NOTHING WORK!!!!!

Lyricist I
January 31, 2025

Just back to our Florida home, no joy with Youtube via Airplay.

 

Solutions available?

 

Lyricist II
February 1, 2025

I have a similar problem. Airplay is now very unreliable particularly on Apple Podcasts.

Lyricist I
March 2, 2025

I have similar problems. For at least a month, AirPlay will not cooperate with Sonos. I’ve rebooted every device, started them individually to assign new IP’s. Using the Sonos Network. All apps are updated, speakers updated, iPads, iPhone, Mac Pro all updated.  Move might work, but  egins to play digital sounds, like it’s too far from the network, era 300’s stereo pair plays garbage, cuts out and I need to restart everything to get back to playing simple Sonos without attempting airplay. 
 

I had no issues 2 months ago. Is Sonos working on a patch?

Airgetlam
March 2, 2025

I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. But don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce
Trending Lyricist I
March 11, 2025

I’m having the same problem in Italy. Have restarted all devices, confirmed that software is up-to-date, etc. Nothing works.

Airgetlam
March 11, 2025

What did Sonos support say, when you called in? 

Bruce
Lyricist I
March 19, 2025

Same issue, can play Sonos Radio with no problem but not Airplay. Worked until 2 weeks ago. 

I’m in germany, did everything Sonos Support wants me to do (yes, system diagnostic and so on) but I’m so tired, I’m not a Sonos employee, my loft is not a laboratory, I have a life, I’m a user and such frustrations come 2 a 3 times a year - only with Sonos.

 

Fun fact:

When I signed in to the forum I forgot to check the consent-box (that’s my fault), result:

Fields were blank. Had to put in all informations again from the beginnig.

 

That’s says - in a nutshell - everything about the problems with Sonos.

Trending Lyricist I
March 20, 2025

I am at a loss. After spending hours on the phone with Sonos support on more than one occasion, following all of their suggestions, the issues remain. I give up. I guess I just have to deal with with the AirPlay drops. Extremely frustrating!!!