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I can't play Spotify or stream via Airplay to all my sonos since 10 days

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Hello. Since 10 days all my Sonos speakers can’t play Spotify and stream Spotify via Airplay. I have been in contact with Sonos support 5 times and yesterday they said that there has been a lot of users with the same problem. I have also been in contact with Spotify and they were not aware of the issue? I have updated all devises, re-installed Spotify and Sonos and done everything the supports have asked me to do. The only thing which is working is Sonos Radio and other music services but not Spotify.

I told Sonos support to put this as an issue so other users could be aware of this enoying issue. But not seen anything posted. I guess they prefer of spending hours of support of people like me contacting them instead...

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Sotiris C.Answer

Sonos Staff

Hello @EllenAura, welcome to the Sonos Community!

I’m sorry to hear about your Sonos speakers being unable to play Spotify or stream Spotify via AirPlay.

We are investigating the above issue for customers based in Sweden and are in direct contact with Spotify, working on a fix. I do not have an ETA yet, but will update this thread when I get an update for you.

I hope this helps.

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A

Anna FH

Lyricist I

Same problem here in Sweden at our country cottage. But it works with same devices (iPhone and iPads) and apps with our other Sonos speakers in our home in the city. So something with these speakers and or network here is the problem.

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V

Vihu

Lyricist I

Airplay not working via Apple Music. Again.

Had same problem week ago and support asked me to restart router etc. Fixed problem.

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Valere

Lyricist I

Same issue here in France … Spotify can not connect to Sonos, from iPhone or Mac ….

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ombr

Lyricist I

Same here in France since a few days

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Madg1976

Lyricist III

AirPlay has been pure crap for at least a month or two. So frustrating. The only solution is to restart the device… this is not a solution. You control the entire stack how is this such a difficult problem?

WORST PART I have to go into an equipment rack behind a tv to do this because in 2024 Sonos App still is not able to restart a product remotely!! JFC. But hey! They shipped headphones.

I am in the USA using Overcast and Apple Music… this is not a Sweden problem or a Spotify problem.

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Marinka

Lyricist I

Same here in Korea. Airplay for Spotify doesn’t work. And Spotify doesn’t appear in available services in sonos app :(

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De profundus

Lyricist I

Same problem in Ireland

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thehowl

Lyricist II

I have exactly the same problem, it’s so frustrating. I hope they fix it really quick.

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steeler63w

Lyricist I

Same issue. Started about two years ago after i came back from vacation. All the other speakers connected fine except my play 5. After hours upon hours, days and months of researching, uninstalling, resetting, restarting, new router, new phone i literally threw it off my porch and beat it with a hammer. Picked up the era 300…..same problem. Shows up in the list of airplay devices, just won’t connect. Daughter comes in visiting from out of state, instantly connects and plays music….I canot even describe how infuriated i am

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Brewski

Lyricist III

Still having the same issues as over a month ago using Airplay from ANY app. I have updated/restarted Sonos app and speakers, iPhone, router, etc…. nothing works. No feedback from Sonos and no patches. Speakers starting to borderline on useless outside of TV connection.

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