Contributor I

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I can't play a radio station via MyTuner Radio anymore via the updated app

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Hi,
I can't play a radio station via MyTuner Radio anymore via the updated app. This worked all fine untill the app update (of last week). Even BBC Radio 2 can’t be played.
If I use the app on my Windows computer it all works fine.

The only error message I get is: Something went wrong

Please help!

Thanks, Marc

PS: I have tried all the usual stuff (un and re-install the app, remove and add myTuner Radio as a service)

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E

Essex Girl

Lyricist III

Hi,
I can't play a radio station via MyTuner Radio anymore via the updated app. This worked all fine untill the app update (of last week). Even BBC Radio 2 can’t be played.
If I use the app on my Windows computer it all works fine.

The only error message I get is: Something went wrong

Please help!

Thanks, Marc

PS: I have tried all the usual stuff (un and re-install the app, remove and add myTuner Radio as a service)

That’s exactly what I have - though it doesn’t work through Windows either. Having had a long chat with customer services tonight they tell me it is a myTuner issue and tech are working on it but there’s no ETA on when it might be resolved. I’ve found BBC Sounds ok (though I wouldn’t want Radio 2!) and Spotify but the stations I like - I like! trying to find if they have a different streamer. Found vTuner but not sure if I’ll be able to add it.

Essex Girl.

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N

NikToo

Contributor I

So a month on and still the silence from Sonos is deafening. It's beyond disgraceful. Radio was the main reason I bought my Sonos. I shouldn't have to run it via my desktop computer. The idea was to simply switch on the Sonos, find a good station and listen around the house. Has anyone contacted MyTuner directly? Can you even do that?

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I

ICC

Trending Lyricist I

Sonos really sucks!!!!!!!

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E

Essex Girl

Lyricist III

So a month on and still the silence from Sonos is deafening. It's beyond disgraceful. Radio was the main reason I bought my Sonos. I shouldn't have to run it via my desktop computer. The idea was to simply switch on the Sonos, find a good station and listen around the house. Has anyone contacted MyTuner directly? Can you even do that?

Yes, you can contact MyTuner from their web site - not sure what effect it will have but if enough people do it, perhaps it might have an effect. I’ve sent them a message, no reply as yet.

Essex Girl.

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A

AndyMD

I sent a message to mytuner some time ago about the disappearance of radio stations but have had no reply - I’m not expecting to get one now so I’m assuming that the stations are no longer available

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E

Essex Girl

Lyricist III

I sent a message to mytuner some time ago about the disappearance of radio stations but have had no reply - I’m not expecting to get one now so I’m assuming that the stations are no longer available

Yes they are, I've checked their app/webs to see if the use other streaming services, but sadly not. They also have their own apps, but of little use if you can't play them through the Sonos speaker. A computer/tablet just ain't the same.

Essex Girl

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Voiddi

Lyricist I

I belive my tuner radio issue in uk is happening due licensing issue. You should all thank for this to your fantastic British government, Sony Music and Warner Music that providing radio station links to users in the UK, that are either unlicensed or licensed overseas, constitutes copyright infringement.

According to the Court of Appeal: “In summary the main judgment decided that the Defendant (a US technology company or in case of my tuner Portugal which operates an on-line platform providing a service enabling users to access radio stations around the world) had infringed the Claimants’ copyright in sound recordings of music when that music was played through the Defendant’s system (website and apps) from internet radio stations”.

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E

Essex Girl

Lyricist III

I belive my tuner radio issue in uk is happening due licensing issue. You should all thank for this to your fantastic British government, Sony Music and Warner Music that providing radio station links to users in the UK, that are either unlicensed or licensed overseas, constitutes copyright infringement.

According to the Court of Appeal: “In summary the main judgment decided that the Defendant (a US technology company or in case of my tuner Portugal which operates an on-line platform providing a service enabling users to access radio stations around the world) had infringed the Claimants’ copyright in sound recordings of music when that music was played through the Defendant’s system (website and apps) from internet radio stations”.

I don’t think that is the case. Sonos have advised me that it is a technical issue and they are working to resolve it. MyTuner doesn’t allow international stations based in the UK to join it by reason of the licencing issues, but that shouldn’t prevent us listening to overseas stations listed on MyTuner, and certainly, I’ve not seen that as an issue raised elsewhere. That probably explains why BBC is no longer available through MyTuner, but BBC Sounds.

Essex Girl.

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