Contributor I

Question

I can't play a radio station via MyTuner Radio anymore via the updated app

Forum|Forum|2 years ago
May 14, 2024
92 replies
12388 views

Hi,
I can't play a radio station via MyTuner Radio anymore via the updated app. This worked all fine untill the app update (of last week). Even BBC Radio 2 can’t be played.
If I use the app on my Windows computer it all works fine.

The only error message I get is: Something went wrong

Please help!

Thanks, Marc

PS: I have tried all the usual stuff (un and re-install the app, remove and add myTuner Radio as a service)

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A

Atari-rules

Enthusiast I

Still no communication or resolution to the international radio issue from this useless company. I am now about a week away from ordering my replacement system for all of my Sonos gear. A customer and advocate since 2009, I feel sad having to part company with Sonos. I suspect I won’t be alone and there is so much good competition out there now unlike in 2009, most of whom do not treat their customers with distain.

G

Greenland

Prodigy I

Still no communication or resolution to the international radio issue from this useless company. I am now about a week away from ordering my replacement system for all of my Sonos gear. A customer and advocate since 2009, I feel sad having to part company with Sonos. I suspect I won’t be alone and there is so much good competition out there now unlike in 2009, most of whom do not treat their customers with distain.

Which station are you trying to play? (and all the competitor systems can have issues with radio station streaming - most are hugely less flexible than Sonos)

🎵 First We Take Manhattan Then Berlin 🎵

A

Atari-rules

Enthusiast I

Still no communication or resolution to the international radio issue from this useless company. I am now about a week away from ordering my replacement system for all of my Sonos gear. A customer and advocate since 2009, I feel sad having to part company with Sonos. I suspect I won’t be alone and there is so much good competition out there now unlike in 2009, most of whom do not treat their customers with distain.

Which station are you trying to play? (and all the competitor systems can have issues with radio station streaming - most are hugely less flexible than Sonos)

Sorry my friend but you are wrong. Any radio station out of the UK where I am based will no longer work and as that’s the primary purpose of my system, which is now less than useless to me. I have found another manufacturer which I’ve been testing and the system works as it should with full access to radio internationally using Airable. It’s a common misconception that Sonos ecosystem is the most flexible. That may have been the case 5 years ago and even 3 weeks ago before Sonos broke it completely. My eyes have been opened

G

Greenland

Prodigy I

Still no communication or resolution to the international radio issue from this useless company. I am now about a week away from ordering my replacement system for all of my Sonos gear. A customer and advocate since 2009, I feel sad having to part company with Sonos. I suspect I won’t be alone and there is so much good competition out there now unlike in 2009, most of whom do not treat their customers with distain.

Which station are you trying to play? (and all the competitor systems can have issues with radio station streaming - most are hugely less flexible than Sonos)

Sorry my friend but you are wrong. Any radio station out of the UK where I am based will no longer work and as that’s the primary purpose of my system, which is now less than useless to me. I have found another manufacturer which I’ve been testing and the system works as it should with full access to radio internationally using Airable. It’s a common misconception that Sonos ecosystem is the most flexible. That may have been the case 5 years ago and even 3 weeks ago before Sonos broke it completely. My eyes have been opened

I'd like to know which system is using Airable - can you let me know (maybe via pm). Cheers.

🎵 First We Take Manhattan Then Berlin 🎵

A

Audiophone

Renowned Enthusiast I

Maybe sonos wants to kick out other services. Sonos radio still works. So you will have to use theirs and of course pay a monthly fee for it

Keep it simple

R

Ric3000

Lyricist I

I like using Sonos to listen my fav radios while working from home. Please sort out this issue asap

G

Greenland

Prodigy I

For comparison with the Sonos music services list, here's what Airable offers (much less) :

https://www.airablenow.com/b2b/services/#close

🎵 First We Take Manhattan Then Berlin 🎵

D

DJP99

Lyricist III

Like everyone else here I, too, am very frustrated with my Sonos system! For my wife and I the primary purpose of the system was to listen to internet radio stations (primarily from the USA) and its multi-room capability. I bought my original system back in 2008 and originally it worked fine. Since then I’ve added my CD player, record player and TV to the inputs and some extra speakers.

However, over the years (especially recently) the system has become more and more unreliable and frustrating to use:

the original CR100 controllers got ‘bricked’ by Sonos - I now use an old iPhone 6 and the S1 app, but this is not very stable;
Tunein stopped working, but I managed to find most of my stations via MyTuner radio and manual url’s for others;
since 4G and 5G radio the system has become far more unstable. I’ve hard-wired parts of the system but cannot do it to everything without ripping up floors, etc. so have to suffer frequent drop-outs and ‘Unable to connect to Sonos product’ messages. In my case it’s not helped by proximity to a large electricity sub-station and power lines.
Mytuner radio stopped working a couple of weeks ago so we can no longer listen to our favourite radio stations (I’ll have to see if I can find them manually).
the final straw came this morning when I nearly threw the entire system out of the window! Unable to listen to a favourite station I tried Sonos Radio. What a joke. Aside from the usual ‘Unable to connect’ message each time I tried to select a different track/album/genre (whatever), when I tried to ‘skip’ to the next track it told me I could not do it as it limits the number of times per hour skip can be used - and this was the very first time I had tried to skip a track!

Come on Sonos, stop messing with the system and upsetting your (mainly loyal) customers. Like many others, I am now seriously looking for an alternative. Perhaps it’s time to go back to the old fashioned method of a record player, amp and hard-wired speakers.

G

Greenland

Prodigy I

Like everyone else here I, too, am very frustrated with my Sonos system! For my wife and I the primary purpose of the system was to listen to internet radio stations (primarily from the USA) and its multi-room capability. I bought my original system back in 2008 and originally it worked fine. Since then I’ve added my CD player, record player and TV to the inputs and some extra speakers.

However, over the years (especially recently) the system has become more and more unreliable and frustrating to use:

the original CR100 controllers got ‘bricked’ by Sonos - I now use an old iPhone 6 and the S1 app, but this is not very stable;
Tunein stopped working, but I managed to find most of my stations via MyTuner radio and manual url’s for others;
since 4G and 5G radio the system has become far more unstable. I’ve hard-wired parts of the system but cannot do it to everything without ripping up floors, etc. so have to suffer frequent drop-outs and ‘Unable to connect to Sonos product’ messages. In my case it’s not helped by proximity to a large electricity sub-station and power lines.
Mytuner radio stopped working a couple of weeks ago so we can no longer listen to our favourite radio stations (I’ll have to see if I can find them manually).
the final straw came this morning when I nearly threw the entire system out of the window! Unable to listen to a favourite station I tried Sonos Radio. What a joke. Aside from the usual ‘Unable to connect’ message each time I tried to select a different track/album/genre (whatever), when I tried to ‘skip’ to the next track it told me I could not do it as it limits the number of times per hour skip can be used - and this was the very first time I had tried to skip a track!

Come on Sonos, stop messing with the system and upsetting your (mainly loyal) customers. Like many others, I am now seriously looking for an alternative. Perhaps it’s time to go back to the old fashioned method of a record player, amp and hard-wired speakers.

Well, your last suggestion opens up 3 new cans of worms - good luck trying to create a coherent system unless you buy an all-in-one system.

My only comment is that unless you can establish a stable home network then you're likely to run into similar issues whatever alternative you decide on. Have a look here:

🎵 First We Take Manhattan Then Berlin 🎵

B

Bandybandy

Lyricist I

I’m buying a Bose tomorrow. Every update is negative to use and is detrimental to the enjoyment of music. I specifically use Sonos to listen to radio from around the world . My tunner and tune in don’t work. Bye

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