Contributor I

Question

I can't play a radio station via MyTuner Radio anymore via the updated app

Forum|Forum|2 years ago
May 14, 2024
92 replies
12388 views

Hi,
I can't play a radio station via MyTuner Radio anymore via the updated app. This worked all fine untill the app update (of last week). Even BBC Radio 2 can’t be played.
If I use the app on my Windows computer it all works fine.

The only error message I get is: Something went wrong

Please help!

Thanks, Marc

PS: I have tried all the usual stuff (un and re-install the app, remove and add myTuner Radio as a service)

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sigh

Prodigy II

Very disappointing that the U.K. appears to have been cut off totally from the outside world. Wondered what had happened as even Irish stations are not available on Sonos any more. Not interested in listening to boring U.K. radio and had found some excellent stations..but alas not any more.

Hopefully it’s just a backend issue between the Sonos servers and the mytuner servers and will eventually get sorted out for Sonos users. In an ideal world the Sonos status page would list geographic areas + services with partial issues, rather than showing everything is fine. The status page should be a reliable indicator and useful to the company and users as an inidicator for both degraded services and outages, which would reduce both support calls and customer frustration rather than being left in the dark.

Browsing via Sonos I only see UK stations, but searching I can see all just not play any based outside the uk.

The stations I use certainly aren’t geo-restricted or require specific bridges/logins by the station provider. Using the mytuner website on my tablet I can play them without any issues, so the lack of playback is a Sonos ↔ mytuner issue rather than a blanket mytuner geo-restriction.

B

Blue cat

Contributor I

I'm trying to play the station EuropaFM Tenerife- it doesn't play in the Sonos app

However, if I go to MyTuner Radio website and choose the exact same station there - it plays immediately!

https://mytuner-radio.com/radio/europa-fm-tenerife-1033-485936/

Come on Sonos, can you fix these issues please

S

Scottish Pride

Lyricist II

Great music station but no chance until Sonos get their act together. Hopefully they pay attention to the forums..

G

Greenland

Prodigy I

Great music station but no chance until Sonos get their act together. Hopefully they pay attention to the forums..

The 1000s of unanswered posts suggests they are 'behaviourly deaf' ©*. It all so much shouting into the void!

🎵 First We Take Manhattan Then Berlin 🎵

P

planergaffnet

Lyricist II

I used to listen to a US independent alternative station called W-EQX...this would have been through the TuneIn app and initially, but things went awry with that, but found the station on myTuner, which is now non-functioning.

This is all incredibly frustrating. Sonos just seem to be releasing little patches to fix odd things but ignoring the bigger picture.

Fix the radio apps.

Fix NAS access.

Fix local media access.

Fix Spotify integration.

Fix the f***ing sleep timer.

B

Bob 3498

Lyricist II

It would appear that the workaround of searching for stations manually has been blocked now. I have no way of playing any of my favourite international stations, limited to UK only. I now have 7 useless Sonos appliances around the house. I have no confidence this will be resolved and a, already searching for an alternative system. Bye Sonos

Exactly the same here

G

Greenland

Prodigy I

It would appear that the workaround of searching for stations manually has been blocked now. I have no way of playing any of my favourite international stations, limited to UK only. I now have 7 useless Sonos appliances around the house. I have no confidence this will be resolved and a, already searching for an alternative system. Bye Sonos

Exactly the same here

What stations? Give some names, so others can check it out. Help us to help you!

🎵 First We Take Manhattan Then Berlin 🎵

W

W.J.B.

Lyricist III

It would appear that the workaround of searching for stations manually has been blocked now. I have no way of playing any of my favourite international stations, limited to UK only. I now have 7 useless Sonos appliances around the house. I have no confidence this will be resolved and a, already searching for an alternative system. Bye Sonos

Exactly the same here

What stations? Give some names, so others can check it out. Help us to help you!

Here are some of my MyTuner stations that no longer work:

KNCT 91.3
Jib on the Web
Smooth Jazz CD101.9
KCEA 89.1
WKHR 91.5
WQXR 105.9

G

Greenland

Prodigy I

It would appear that the workaround of searching for stations manually has been blocked now. I have no way of playing any of my favourite international stations, limited to UK only. I now have 7 useless Sonos appliances around the house. I have no confidence this will be resolved and a, already searching for an alternative system. Bye Sonos

Exactly the same here

What stations? Give some names, so others can check it out. Help us to help you!

Here are some of my MyTuner stations that no longer work:

KNCT 91.3
Jib on the Web
Smooth Jazz CD101.9
KCEA 89.1
WKHR 91.5
WQXR 105.9

The first KNCT plays for me as a TuneIn stream. I'll try the others later & report back

🎵 First We Take Manhattan Then Berlin 🎵

M

mrm22

Contributor I

Sadly mine no longer works, either. It had been working until now.

So, among the other issues with this new app, I am now out radio services???

Seriously, Sonos, this is unacceptable. Get it together.

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