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salami slices
Contributor I
May 16, 2024

How to solve the Error 913 (Music Library) on a Mac

  • May 16, 2024
  • 251 replies
  • 34532 views

There is a reported bug fix coming mid-June 2024. If you can’t wait until then…

(I did this running Sonoma 14.4.1) And thanks to folks in a separate thread on the details - just tried to put them all in one place.

I made a video of the process if you prefer that way: https://youtu.be/kjhKhDuvgDY


Part 1 - Set up the share (System Settings/Preferences)

  1. Open System Settings (in earlier MacOS it’s called System Preferences).
    • Click on the apple in top left of your screen to find that option.
  2. Choose General
  3. Select **Sharing**.
  4. Enable **File Sharing**
  5. Click the "i" symbol
  6. Click the "+" symbol.
  7. Add a shared folder by choosing the folder where your music is stored and selecting Open
    • The name of the folder here will be the ShareName that you’ll use in Part 3.
  8. Under ‘users’, confirm that the list includes an ‘everyone’ option, and that you set ‘everyone’ to *Read Only* at a minimum (or “Read & Write”)
  9. Ensure the customer's account is set to **Read & Write**
    • I’m not 100% sure ‘customer’s account’, but I took it to mean the account I login with on the computer.
  10. Click the Options button
  11. Ensure that both SMB and the customer's account below are checked and choose Done. 

Part 2 - Find your computer’s name

  1. At the bottom (or sometimes top in earlier versions of macOS) of the Sharing page, you’ll see Local hostname. Everything before the .local is the hostname. Copy that down - that will be your MacName that you’ll need in Part 3.

 

Part 3 - Add the share to Sonos

  1. Open the Sonos app on your mac.
  2. Choose Manage > Music Library Settings
  3. Choose the + for your music folders.
  4. Instead of ‘another folder or drive’, choose Networked Device
  5. Type the network path name when prompted, and press Next. The format will be \\MacName\ShareName
    • Remember the ShareName and MacName you captured earlier? This is where you’ll use them. Make sure the \ are the right ones (not /, but \).
  6. Enter the Mac username and password. The password is the same as when you login opening your laptop.
    • If you’re not sure about the username, you can find it this way:
      • Open an app called ‘Terminal’ on your macbook. (Go into Launchpad and type ‘term’ and it’ll show up)
      • Type whoami and press enter. 
      • The result that shows is your username. (e.g. Perhaps my computer shows my login name as Salami Slices but my username technically is different (salamislices)). Copy and paste that into the username that Sonos is asking for.
  1. If that doesn’t work, someone had mentioned trying the following:
    • From System Settings, on left side, choose ‘users and groups’
    • Click on the ‘i’ next to Guest User
    • Enable “Allow guest users to connect to shared folders” and choose OK.
    • Now, from Sonos app, when get prompted for username and password, leave them blank and just choose enter.
      • The idea is it would treat it as a guest and since gave access to guests, will work.

 

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    251 replies

    Show previous replies
    gmbardman
    Enthusiast II
    May 24, 2024

    Since I have Amazon Prime, I was able to create a Playlist and can play from SONOS.  Of course the queue is empty and you can’t shuffle or anything- totally ridiculous.

     

    Confused in Brooklyn
    Lyricist II
    May 25, 2024

    Eventually got this to work - desktop only so far - thank you! 

    What helped was deleting the prior app completely before doing an update. This prompted the system ID and password screen, thankfully explained. I was able to run the script to get that. 

    Now I just have to get the updated apps to recognize the library. My phone keeps saying “Something went wrong” in between the constantly animating headers, and on my iPad it’s not showing any icons after 2 hours of trying to load. 

    The reliability of Sonos is nothing short of appalling. By far the worst of any product in my entire life - and I’ve owned two Ducatis!

    They’re selling functionality that simply doesn’t exist for many of us. I bought my system precisely to play my library throughout my house. That’s not a bug, that’s fraud. 

     

     

      ed18002
      Lyricist III
      May 25, 2024

      I followed the steps and after some tinkering finally got my library back a few days ago. This AM it is no longer showing up on my app?!? 

        Qwarqwendondl
        Lyricist I
        May 26, 2024

        There is a reported bug fix coming mid-June 2024. If you can’t wait until then…

        (I did this running Sonoma 14.4.1) And thanks to folks in a separate thread on the details - just tried to put them all in one place.

        I made a video of the process if you prefer that way: https://youtu.be/kjhKhDuvgDY


        Part 1 - Set up the share (System Settings/Preferences)

        1. Open System Settings (in earlier MacOS it’s called System Preferences).
          • Click on the apple in top left of your screen to find that option.
        2. Choose General
        3. Select **Sharing**.
        4. Enable **File Sharing**
        5. Click the "i" symbol
        6. Click the "+" symbol.
        7. Add a shared folder by choosing the folder where your music is stored and selecting Open
          • The name of the folder here will be the ShareName that you’ll use in Part 3.
        8. Under ‘users’, confirm that the list includes an ‘everyone’ option, and that you set ‘everyone’ to *Read Only* at a minimum (or “Read & Write”)
        9. Ensure the customer's account is set to **Read & Write**
          • I’m not 100% sure ‘customer’s account’, but I took it to mean the account I login with on the computer.
        10. Click the Options button
        11. Ensure that both SMB and the customer's account below are checked and choose Done. 

        Part 2 - Find your computer’s name

        1. At the bottom (or sometimes top in earlier versions of macOS) of the Sharing page, you’ll see Local hostname. Everything before the .local is the hostname. Copy that down - that will be your MacName that you’ll need in Part 3.

         

        Part 3 - Add the share to Sonos

        1. Open the Sonos app on your mac.
        2. Choose Manage > Music Library Settings
        3. Choose the + for your music folders.
        4. Instead of ‘another folder or drive’, choose Networked Device
        5. Type the network path name when prompted, and press Next. The format will be \\MacName\ShareName
          • Remember the ShareName and MacName you captured earlier? This is where you’ll use them. Make sure the \ are the right ones (not /, but \).
        6. Enter the Mac username and password. The password is the same as when you login opening your laptop.
          • If you’re not sure about the username, you can find it this way:
            • Open an app called ‘Terminal’ on your macbook. (Go into Launchpad and type ‘term’ and it’ll show up)
            • Type whoami and press enter. 
            • The result that shows is your username. (e.g. Perhaps my computer shows my login name as Salami Slices but my username technically is different (salamislices)). Copy and paste that into the username that Sonos is asking for.
        1. If that doesn’t work, someone had mentioned trying the following:
          • From System Settings, on left side, choose ‘users and groups’
          • Click on the ‘i’ next to Guest User
          • Enable “Allow guest users to connect to shared folders” and choose OK.
          • Now, from Sonos app, when get prompted for username and password, leave them blank and just choose enter.
            • The idea is it would treat it as a guest and since gave access to guests, will work.

         

        Brilliant, thank you so much for working this out and sharing it.

        If only Sonos alleged support could have told us this two weeks ago!

        It worked so far as to connect the folder. However, the SONOS app does not sync the albums and titles, the library stays empty.

        Truly annoying that such an error is not mended asap by SONOS.

        joewl9
        Lyricist I
        May 26, 2024

        All hail Salami Slices!

        I have Big Sur 11.7 and managed to figure out the differences from your instructions for Catalina. It worked. Can’t thank you enough.

        I just can’t believe Sonos just threw all of us under the bus and forced us to use such a thoughtless update.  Absolutely no consideration or thought given to its customers.

          gmbardman
          Enthusiast II
          May 26, 2024

          Joew19- and to boot, not a word from SONOS.  Not even an email as to when they plan on fixing this mess.

            Lightfoot
            Lyricist I
            May 28, 2024

            Many, many thanks to Salami Slices and the SkyWillBeBlue for their posts!  I tried a couple of times and failed, but then realized I had to select NAS for the computer folder that had my music.  Then presto!  It worked.

             

            Of course, I still can’t get my dedicated music library server to connect (through NAS), so I’ve got to keep my computer on (or at least a Sleep) so Sonos will continue to play the music.  And yes, our apps (on iphone) both now pick up the new ‘music library’ - and my playlists are available again!

             

            But I can’t wait until Sonos gets the app fixed so I can use my dedicated NAS drive with this.

             

            (BTW:  on a MacBook Pro - 2017 - with Ventura 13.6.7).

             

            Thanks again!

             

            Tim 

            JCPJr
            Lyricist II
            May 29, 2024

            Not working for me. I’m running the latest iOs, Sonoma 14.5. I wonder if that could be an issue.

            krez56
            Trending Lyricist II
            May 29, 2024

            UPDATE: While I was able to get it working, I am now missing all my playlists. (Another huge pain point using Sonos with a local iTunes)

            I got this off of Reddit - https://www.reddit.com/r/sonos/comments/1cuasf1/comment/l4qucju/?context=3

            1. Open ITunes (Music), click on Home in the upper left, then go to File -> Library -> Eport Library

            2. This will create a "Library.xml" file. Save it to your Desktop

            3. Make a Folder and name it "iTunes" on your Desktop

            4. Rename the "Library.xml" file to "ITunes Music Library.xml" and put it in the folder you just created.

            5. Move this Folder to where your music is. And I mean that literally. Like where you have all the artists listed in your iTunes Musics files.. Put it there.

            6. Remove and Re-import via Sonos and you "should' be all set. You should be able to just "Update Music Library" instead of removing/re-adding, but I'm not 100% sure.

            The above steps will need to be repeated whenever a playlist is changed.

            Apple Music Library user
            krez56
            Trending Lyricist II
            May 29, 2024

            Not working for me. I’m running the latest iOs, Sonoma 14.5. I wonder if that could be an issue.

            Try the steps in the link I posted below. https://www.reddit.com/r/sonos/comments/1cuasf1/comment/l4qucju/?context=3 That actually worked for me - also on Sonoma.

            Apple Music Library user
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