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Contributor I
May 16, 2024

How to solve the Error 913 (Music Library) on a Mac

  • May 16, 2024
  • 251 replies
  • 34532 views

There is a reported bug fix coming mid-June 2024. If you can’t wait until then…

(I did this running Sonoma 14.4.1) And thanks to folks in a separate thread on the details - just tried to put them all in one place.

I made a video of the process if you prefer that way: https://youtu.be/kjhKhDuvgDY


Part 1 - Set up the share (System Settings/Preferences)

  1. Open System Settings (in earlier MacOS it’s called System Preferences).
    • Click on the apple in top left of your screen to find that option.
  2. Choose General
  3. Select **Sharing**.
  4. Enable **File Sharing**
  5. Click the "i" symbol
  6. Click the "+" symbol.
  7. Add a shared folder by choosing the folder where your music is stored and selecting Open
    • The name of the folder here will be the ShareName that you’ll use in Part 3.
  8. Under ‘users’, confirm that the list includes an ‘everyone’ option, and that you set ‘everyone’ to *Read Only* at a minimum (or “Read & Write”)
  9. Ensure the customer's account is set to **Read & Write**
    • I’m not 100% sure ‘customer’s account’, but I took it to mean the account I login with on the computer.
  10. Click the Options button
  11. Ensure that both SMB and the customer's account below are checked and choose Done. 

Part 2 - Find your computer’s name

  1. At the bottom (or sometimes top in earlier versions of macOS) of the Sharing page, you’ll see Local hostname. Everything before the .local is the hostname. Copy that down - that will be your MacName that you’ll need in Part 3.

 

Part 3 - Add the share to Sonos

  1. Open the Sonos app on your mac.
  2. Choose Manage > Music Library Settings
  3. Choose the + for your music folders.
  4. Instead of ‘another folder or drive’, choose Networked Device
  5. Type the network path name when prompted, and press Next. The format will be \\MacName\ShareName
    • Remember the ShareName and MacName you captured earlier? This is where you’ll use them. Make sure the \ are the right ones (not /, but \).
  6. Enter the Mac username and password. The password is the same as when you login opening your laptop.
    • If you’re not sure about the username, you can find it this way:
      • Open an app called ‘Terminal’ on your macbook. (Go into Launchpad and type ‘term’ and it’ll show up)
      • Type whoami and press enter. 
      • The result that shows is your username. (e.g. Perhaps my computer shows my login name as Salami Slices but my username technically is different (salamislices)). Copy and paste that into the username that Sonos is asking for.
  1. If that doesn’t work, someone had mentioned trying the following:
    • From System Settings, on left side, choose ‘users and groups’
    • Click on the ‘i’ next to Guest User
    • Enable “Allow guest users to connect to shared folders” and choose OK.
    • Now, from Sonos app, when get prompted for username and password, leave them blank and just choose enter.
      • The idea is it would treat it as a guest and since gave access to guests, will work.

 

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251 replies

Lyricist II
May 19, 2024

Thank you soooo much. This worked for me too. I was losing the will at not being able to play my music. All my I tunes playlists have not copied over though. Does anyone know how to get the playlists back? At least I can play music again though!

Contributor I
May 19, 2024

Thank you soooo much. This worked for me too. I was losing the will at not being able to play my music. All my I tunes playlists have not copied over though. Does anyone know how to get the playlists back? At least I can play music again though!

  1. Open ITunes (Music), click on Home in the upper left, then go to File -> Library -> Export Library

  2. This will create a "Library.xml" file. Save it to your Desktop

  3. Make a Folder and name it "iTunes" on your Desktop

  4. Rename the "Library.xml" file to "ITunes Music Library.xml" and put it in the folder you just created.

  5. Move this Folder to where your music is. And I mean that literally. Like where you have all the artists listed in your iTunes Musics files.. Put it there.

  6. Remove and Re-import via Sonos and you "should' be all set. You should be able to just "Update Music Library" instead of removing/re-adding, but I'm not 100% sure.

Contributor I
May 19, 2024

Oh my goodness!! Thank u so much for posting these instructions in such a way that even I could understand and follow them!! I got my music library back and it is HEAVEN!!!  Thank you, thank you, thank you!!!!❤️❤️❤️❤️

Enthusiast I
May 20, 2024

Thank You !!!

Your instructions worked perfect!  Music Library back up and running. The Library shows up on all other Controller Apps (after you reset them and log back in).  Awesome, you deserve much praise!!

Enthusiast I
May 20, 2024

Worked even when re-adding a NAS folder on a time capsule as shared folder in the file sharing preferences as instructed. (Note, that the new update broke that access, too). Thanks so much.

Thanks to Sonos being not capable of rolling out a proper update, I only wasted half a work day at least. Regardless of this work around, I am done for good with their products, meager support and poor software decision making.

Update: It worked, but only temporarily. If my MacBook Pro is not running, there is no connection to the NAS. It’s weird, I can connect to the time capsule via go to in the finder menu and entering smb://[IP number|/ Since device password is enabled on my time capsule, I can do so as root user and entering the device passport. I can then run the Sonos library set up again, but am getting a 1002 error now. When looking at permissions, I cannot change the access for everyone, which is needed for Sonos to run.  So question is, why does Sonos need to have permissions enabled for everyone to run on a NAS? That’s not a secure setting. It should be able to run just as the user selected (me), no? Spending too much time, and not being paid for… I am not working for SONOS, obviously. I am just a user!

Enthusiast I
May 20, 2024

Worked even when re-adding a NAS folder on a time capsule as shared folder in the file sharing preferences as instructed. (Note, that the new update broke that access, too). Thanks so much.

Thanks to Sonos being not capable of rolling out a proper update, I only wasted half a work day at least. Regardless of this work around, I am done for good with their products, meager support and poor software decision making.

(Sorry for reposting, was meant to go somewhere else). Update: It worked, but only temporarily. If my MacBook Pro is not running, there is no connection to the NAS. It’s weird, I can connect to the time capsule via go to in the finder menu and entering smb://[IP number|/ Since device password is enabled on my time capsule, I can do so as root user and entering the device passport. I can then run the Sonos library set up again, but am getting a 1002 error now. When looking at permissions, I cannot change the access for everyone, which is needed for Sonos to run.  So question is, why does Sonos need to have permissions enabled for everyone to run on a NAS? That’s not a secure setting. It should be able to run just as the user selected (me), no? And what about afp support, to make your products truly Mac compatible??? Spending too much time, and not being paid for… I am not working for SONOS, obviously. I am just a user!

Lyricist II
May 20, 2024

Thank you thank you thank you to thedarkhalf too for the instructions on how to get my i tunes playlists back too. I now have everything up and running again as normal and am soooo happy. I thought I was going to be without my music for at least a month until this was sorted out! 🙏

Lyricist II
May 20, 2024

Unfortunately I dont have the

“Choose Manage > Music Library Settings”  only Your Services.  So no way of even choosing my iMac library.  

Lyricist I
May 21, 2024

Thanks very much, great instructions that are nice and clear.  

 

It seems that for me step 11 in Part 1, the SMB and customers account stuff in Options, was the key piece of the puzzle.  

 

Will be interesting to see what impact the potential June update has and whether will have to refigure things out again after that.

Lyricist II
May 21, 2024

Hey there,

Indeed I am suffering too of the ‘having a useless black box’ symptom …. not being able to correctly stream my iTunes library to soon.

 

Implemented the settings as you suggested, have now the iTunes folder on my mac visible for Sonos …. BUT …. its organised as ‘folders per artist’ and the ‘playlist’ (or ‘imported playlist’ function does not work, so it is practically useless …. can not stream on type (blues, rock, etc) or any other way …. 

 

Its a shame !! this is NOT good !!