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Contributor I
May 16, 2024

How to solve the Error 913 (Music Library) on a Mac

  • May 16, 2024
  • 251 replies
  • 34532 views

There is a reported bug fix coming mid-June 2024. If you can’t wait until then…

(I did this running Sonoma 14.4.1) And thanks to folks in a separate thread on the details - just tried to put them all in one place.

I made a video of the process if you prefer that way: https://youtu.be/kjhKhDuvgDY


Part 1 - Set up the share (System Settings/Preferences)

  1. Open System Settings (in earlier MacOS it’s called System Preferences).
    • Click on the apple in top left of your screen to find that option.
  2. Choose General
  3. Select **Sharing**.
  4. Enable **File Sharing**
  5. Click the "i" symbol
  6. Click the "+" symbol.
  7. Add a shared folder by choosing the folder where your music is stored and selecting Open
    • The name of the folder here will be the ShareName that you’ll use in Part 3.
  8. Under ‘users’, confirm that the list includes an ‘everyone’ option, and that you set ‘everyone’ to *Read Only* at a minimum (or “Read & Write”)
  9. Ensure the customer's account is set to **Read & Write**
    • I’m not 100% sure ‘customer’s account’, but I took it to mean the account I login with on the computer.
  10. Click the Options button
  11. Ensure that both SMB and the customer's account below are checked and choose Done. 

Part 2 - Find your computer’s name

  1. At the bottom (or sometimes top in earlier versions of macOS) of the Sharing page, you’ll see Local hostname. Everything before the .local is the hostname. Copy that down - that will be your MacName that you’ll need in Part 3.

 

Part 3 - Add the share to Sonos

  1. Open the Sonos app on your mac.
  2. Choose Manage > Music Library Settings
  3. Choose the + for your music folders.
  4. Instead of ‘another folder or drive’, choose Networked Device
  5. Type the network path name when prompted, and press Next. The format will be \\MacName\ShareName
    • Remember the ShareName and MacName you captured earlier? This is where you’ll use them. Make sure the \ are the right ones (not /, but \).
  6. Enter the Mac username and password. The password is the same as when you login opening your laptop.
    • If you’re not sure about the username, you can find it this way:
      • Open an app called ‘Terminal’ on your macbook. (Go into Launchpad and type ‘term’ and it’ll show up)
      • Type whoami and press enter. 
      • The result that shows is your username. (e.g. Perhaps my computer shows my login name as Salami Slices but my username technically is different (salamislices)). Copy and paste that into the username that Sonos is asking for.
  1. If that doesn’t work, someone had mentioned trying the following:
    • From System Settings, on left side, choose ‘users and groups’
    • Click on the ‘i’ next to Guest User
    • Enable “Allow guest users to connect to shared folders” and choose OK.
    • Now, from Sonos app, when get prompted for username and password, leave them blank and just choose enter.
      • The idea is it would treat it as a guest and since gave access to guests, will work.

 

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251 replies

Contributor I
May 18, 2024

Thank you so much.  Was able to use PLEX and my NAS previously, but this takes me back to my state prior to this disaster.  Sonos should reward you-  how about a large credit?

Enthusiast I
May 18, 2024

Worked even when re-adding a NAS folder on a time capsule as shared folder in the file sharing preferences as instructed. (Note, that the new update broke that access, too). Thanks so much.

Thanks to Sonos being not capable of rolling out a proper update, I only wasted half a work day at least. Regardless of this work around, I am done for good with their products, meager support and poor software decision making.

Lyricist I
May 18, 2024

This isn’t working for me.  I am on an older Mac: A 2012 Mac Mini that runs on Catalina.  My files are on partition on an external hard drive connected to the Mac Mini via USB.  My computer is called simply MacMini.  My hard drive partition is called Squeezebox (inherited from you know where).  

I’m unsure if I need to account for the fact that it’s a partition or that it’s an external hard drive.  But I have tried \\MacMini\Squeezebox, \\MacMini\Volumes\Squeezebox, etc.  I have also created a folder with a dozen or so music files that I placed on my desktop and tried that with no success.

 

Contributor I
May 18, 2024

To sfjorge, i wasn’t able to mount a Catalina directory either. I happened to have a Sonoma Mac and copied the music directory there and could mount it from a Catalina Sonos. Suspect there is a nuance in Catalina that Sonos doesn't understand. 

Contributor I
May 18, 2024

Thank you for this thread. Unfortunately, my error code simply changes to 1002 from 913 when I do any of this

 

cheers, 

Lyricist I
May 19, 2024

First time didnt work (in win11) but then I added Sonos1 as a new windows user with its own user name and password, that did the trick :) Thanks to the OP :)

Lyricist I
May 19, 2024

You are a hero - thank you. 🙏 

Lyricist I
May 19, 2024

To get playlists to appear again…

MAKE SURE you are selecting the folder: iTunes and not selecting the folder: iTunes Music

this will ensure all your playlists get imported as they used to!

I hope this helps someone and thank you Salami so much for the original fix!

Lyricist III
May 19, 2024

To get playlists to appear again…

MAKE SURE you are selecting the folder: iTunes and not selecting the folder: iTunes Music

this will ensure all your playlists get imported as they used to!

I hope this helps someone and thank you Salami so much for the original fix!

When you say select, I assume you mean the path you type in, while in Sonos manage.  Mine doesn’t allow me to specify the path to iTunes, only the music folder in general.  When I try to take it to iTunes, I get the same old error of wrong username and password, which I know I am not entering incorrectly.

Lyricist I
May 19, 2024

To Salami Slices - many, many thanks - your method and detailed instructions were great, and my music library and playlists are fully restored. It is maddening that Sonos did not thoroughly check their new software before release. Knowing it is faulty, the least they should have done is to provide the kind of informed, non- technical help that you provided. Thanks again!