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Contributor I
May 16, 2024

How to solve the Error 913 (Music Library) on a Mac

  • May 16, 2024
  • 251 replies
  • 34532 views

There is a reported bug fix coming mid-June 2024. If you can’t wait until then…

(I did this running Sonoma 14.4.1) And thanks to folks in a separate thread on the details - just tried to put them all in one place.

I made a video of the process if you prefer that way: https://youtu.be/kjhKhDuvgDY


Part 1 - Set up the share (System Settings/Preferences)

  1. Open System Settings (in earlier MacOS it’s called System Preferences).
    • Click on the apple in top left of your screen to find that option.
  2. Choose General
  3. Select **Sharing**.
  4. Enable **File Sharing**
  5. Click the "i" symbol
  6. Click the "+" symbol.
  7. Add a shared folder by choosing the folder where your music is stored and selecting Open
    • The name of the folder here will be the ShareName that you’ll use in Part 3.
  8. Under ‘users’, confirm that the list includes an ‘everyone’ option, and that you set ‘everyone’ to *Read Only* at a minimum (or “Read & Write”)
  9. Ensure the customer's account is set to **Read & Write**
    • I’m not 100% sure ‘customer’s account’, but I took it to mean the account I login with on the computer.
  10. Click the Options button
  11. Ensure that both SMB and the customer's account below are checked and choose Done. 

Part 2 - Find your computer’s name

  1. At the bottom (or sometimes top in earlier versions of macOS) of the Sharing page, you’ll see Local hostname. Everything before the .local is the hostname. Copy that down - that will be your MacName that you’ll need in Part 3.

 

Part 3 - Add the share to Sonos

  1. Open the Sonos app on your mac.
  2. Choose Manage > Music Library Settings
  3. Choose the + for your music folders.
  4. Instead of ‘another folder or drive’, choose Networked Device
  5. Type the network path name when prompted, and press Next. The format will be \\MacName\ShareName
    • Remember the ShareName and MacName you captured earlier? This is where you’ll use them. Make sure the \ are the right ones (not /, but \).
  6. Enter the Mac username and password. The password is the same as when you login opening your laptop.
    • If you’re not sure about the username, you can find it this way:
      • Open an app called ‘Terminal’ on your macbook. (Go into Launchpad and type ‘term’ and it’ll show up)
      • Type whoami and press enter. 
      • The result that shows is your username. (e.g. Perhaps my computer shows my login name as Salami Slices but my username technically is different (salamislices)). Copy and paste that into the username that Sonos is asking for.
  1. If that doesn’t work, someone had mentioned trying the following:
    • From System Settings, on left side, choose ‘users and groups’
    • Click on the ‘i’ next to Guest User
    • Enable “Allow guest users to connect to shared folders” and choose OK.
    • Now, from Sonos app, when get prompted for username and password, leave them blank and just choose enter.
      • The idea is it would treat it as a guest and since gave access to guests, will work.

 

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251 replies

Contributor I
July 22, 2024

Thank you Ken.  I will try as you suggest.  And hope Sonos fixes this on their end.  Best, Mark

Lyricist III
July 22, 2024

Do you perhaps mean the Sonos saved playlists from that service?

Oh, I meant the playlists I had created with my music loaded in the Music application.

Formerly (a long time ago ...), with Sonos Mac application, adding “Folder my music” in Sonos library was simple and effective. And all playlists of Music application were found in “Imported playlists”.

It was a different time …

Thanks to this thread of discussion and Salami Slices solution, I was able to retrieve all my music and playlists. Since the last update … All files of music were kept, but no playlists.

Thanks for your attention.

Ken_Griffiths
July 22, 2024

Remind me, did this support link not resolve the matter for you?

https://support.sonos.com/en-us/article/itunes-playlists-missing-from-sonos-library-on-usb-drive

Note the last line about perhaps occasionally repeating the steps too after altering the library. If still no luck, maybe see if the next App update might resolve the matter for you.

If that doesn’t work either, I would reproduce the issue/grab some screenshots later and then immediately submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and make contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to resolve the matter.

 

Lyricist III
July 22, 2024

Remind me, did this support link not resolve the matter for you?

 

Already tried, no success. Even if “iTunes” is no more the name of the application (but just “Music”).

Tried different name : “iTunes Library.xml”, “Music library.xml” …. etc.

That is this file indeed that should be considered. And was previously ...

Thanks, I'll wait for a next patch …

Ken_Griffiths
July 22, 2024

Remind me, did this support link not resolve the matter for you?

 

Already tried, no success. Even if “iTunes” is no more the name of the application (but just “Music”).

Tried different name : “iTunes Library.xml”, “Music library.xml” …. etc.

That is this file indeed that should be considered. And was previously ...

Thanks, I'll wait for a next patch …

FWIW in my own case I gave up using  .xml playlists a long time ago now, as I always found them to be slow and often unreliable. So some years ago I exported the playlists from the .xml files I was using and later converted all the playlists to .m3u format and they are working okay in the new App. See attached.

Contributor I
July 22, 2024

@Ken_Griffiths I was able to complete the import of my library into the Mac Sonos, app, but unable to browse or access any of the music in my library.  This is a step farther than I have gotten in the past.  All of my playlists appear in the “Imported Music Library” but when you click on any playlist or search for any artist or album or genre, the spinning wheel appears for a few seconds and then the error “Unable to browse music.”  I really wish Sonos would fix this.  Thanks again, for your help.

 

Mark

Ken_Griffiths
July 22, 2024

@Ken_Griffiths I was able to complete the import of my library into the Mac Sonos, app, but unable to browse or access any of the music in my library.  This is a step farther than I have gotten in the past.  All of my playlists appear in the “Imported Music Library” but when you click on any playlist or search for any artist or album or genre, the spinning wheel appears for a few seconds and then the error “Unable to browse music.”  I really wish Sonos would fix this.  Thanks again, for your help.

 

Mark

Hi Mark, note it can sometimes take a while to build the library index - so just check it after an hour or so and if still no joy, then I would perhaps speak to Sonos Support - as this should be working now after todays Sonos App update. 

Trending Lyricist II
July 22, 2024

@Ken_Griffiths I was able to complete the import of my library into the Mac Sonos, app, but unable to browse or access any of the music in my library.  This is a step farther than I have gotten in the past.  All of my playlists appear in the “Imported Music Library” but when you click on any playlist or search for any artist or album or genre, the spinning wheel appears for a few seconds and then the error “Unable to browse music.”  I really wish Sonos would fix this.  Thanks again, for your help.

 

Mark

Hi Mark, note it can sometimes take a while to build the library index - so just check it after an hour or so and if still no joy, then I would perhaps speak to Sonos Support - as this should be working now after todays Sonos App update. 

No OSX update yet.

Apple Music Library user
Ken_Griffiths
July 22, 2024

Hi Mark, note it can sometimes take a while to build the library index - so just check it after an hour or so and if still no joy, then I would perhaps speak to Sonos Support - as this should be working now after todays Sonos App update. 

No OSX update yet.

Sonos are unlikely to change anything there @krez56, as the Sonos Web App controller is likely being seen as the replacement for that platform and the Windows platform too… the ‘old’ desktop controllers have been in ‘maintenance-only’ mode for years.

Trending Lyricist II
July 22, 2024

Hi Mark, note it can sometimes take a while to build the library index - so just check it after an hour or so and if still no joy, then I would perhaps speak to Sonos Support - as this should be working now after todays Sonos App update. 

No OSX update yet.

Sonos are unlikely to change anything there @krez56, as the Sonos Web App controller is likely being seen as the replacement for that platform and the Windows platform too… the ‘old’ desktop controllers have been in ‘maintenance-only’ mode for years.

So where can I add my music library on the web app? Settings only give me the options to sign out and create content filters. My Music Library only shows the current fake NAS. My Service has no option to add anything. Thank you for any assistance you can provide.

Apple Music Library user