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salami slices
Contributor I
May 16, 2024

How to solve the Error 913 (Music Library) on a Mac

  • May 16, 2024
  • 251 replies
  • 34533 views

There is a reported bug fix coming mid-June 2024. If you can’t wait until then…

(I did this running Sonoma 14.4.1) And thanks to folks in a separate thread on the details - just tried to put them all in one place.

I made a video of the process if you prefer that way: https://youtu.be/kjhKhDuvgDY


Part 1 - Set up the share (System Settings/Preferences)

  1. Open System Settings (in earlier MacOS it’s called System Preferences).
    • Click on the apple in top left of your screen to find that option.
  2. Choose General
  3. Select **Sharing**.
  4. Enable **File Sharing**
  5. Click the "i" symbol
  6. Click the "+" symbol.
  7. Add a shared folder by choosing the folder where your music is stored and selecting Open
    • The name of the folder here will be the ShareName that you’ll use in Part 3.
  8. Under ‘users’, confirm that the list includes an ‘everyone’ option, and that you set ‘everyone’ to *Read Only* at a minimum (or “Read & Write”)
  9. Ensure the customer's account is set to **Read & Write**
    • I’m not 100% sure ‘customer’s account’, but I took it to mean the account I login with on the computer.
  10. Click the Options button
  11. Ensure that both SMB and the customer's account below are checked and choose Done. 

Part 2 - Find your computer’s name

  1. At the bottom (or sometimes top in earlier versions of macOS) of the Sharing page, you’ll see Local hostname. Everything before the .local is the hostname. Copy that down - that will be your MacName that you’ll need in Part 3.

 

Part 3 - Add the share to Sonos

  1. Open the Sonos app on your mac.
  2. Choose Manage > Music Library Settings
  3. Choose the + for your music folders.
  4. Instead of ‘another folder or drive’, choose Networked Device
  5. Type the network path name when prompted, and press Next. The format will be \\MacName\ShareName
    • Remember the ShareName and MacName you captured earlier? This is where you’ll use them. Make sure the \ are the right ones (not /, but \).
  6. Enter the Mac username and password. The password is the same as when you login opening your laptop.
    • If you’re not sure about the username, you can find it this way:
      • Open an app called ‘Terminal’ on your macbook. (Go into Launchpad and type ‘term’ and it’ll show up)
      • Type whoami and press enter. 
      • The result that shows is your username. (e.g. Perhaps my computer shows my login name as Salami Slices but my username technically is different (salamislices)). Copy and paste that into the username that Sonos is asking for.
  1. If that doesn’t work, someone had mentioned trying the following:
    • From System Settings, on left side, choose ‘users and groups’
    • Click on the ‘i’ next to Guest User
    • Enable “Allow guest users to connect to shared folders” and choose OK.
    • Now, from Sonos app, when get prompted for username and password, leave them blank and just choose enter.
      • The idea is it would treat it as a guest and since gave access to guests, will work.

 

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    251 replies

    Show previous replies
    Celo
    Lyricist III
    July 21, 2024

    New update and no access to Apple Music’s playlists again ...😩

    Please, keep the kids from playing with the buttons …

     

    I remain still very grateful to Salami Slices.

    (Just a tip for French users : the network path must be written with English terms, i.e. “Users” instead of “Utilisateurs” … at least that was what worked for me).

     

     

      Ken_Griffiths
      Ken_Griffiths
      July 21, 2024

      New update and no access to Apple Music’s playlists again ...😩

      I’m seeing the Apple playlists in the new Sonos App - see attached. Do you perhaps mean the Sonos saved playlists from that service?

      Are they not in your Sonos Favourites area of the App? I’ve seen others report that, but it was mostly related to Sonos saved playlists.

      krez56
      Trending Lyricist II
      July 21, 2024

      New update and no access to Apple Music’s playlists again ...😩

      I’m seeing the Apple playlists in the new Sonos App - see attached. Do you perhaps mean the Sonos saved playlists from that service?

      Are they not in your Sonos Favourites area of the App? I’ve seen others report that, but it was mostly related to Sonos saved playlists.

      Can you actually access them? My playlists show up, but if I try to play them I get the unable to browse error.

      Apple Music Library user
      Ken_Griffiths
      Ken_Griffiths
      July 21, 2024

      I’m seeing the Apple playlists in the new Sonos App - see attached. Do you perhaps mean the Sonos saved playlists from that service?

      Are they not in your Sonos Favourites area of the App? I’ve seen others report that, but it was mostly related to Sonos saved playlists.

      Can you actually access them? My playlists show up, but if I try to play them I get the unable to browse error.

      Sorry do you mean the ones in the Apple music service @krez56, or are you referring to the playlists inside the Sonos Favorites ‘Pinned Category’? - if it’s the first type of playlist in the service itself, yes they are playing okay here.

      However, the playlists in the ‘Sonos Favorites’ category, whereby some users using the old S2 App loaded say an Apple playlist to a room queue and then saved it as a favourite (giving it a custom name in the process), then I am aware some users have had problems with those type of playlists, but note they are ‘Sonos Playlists’ rather than ‘Apple Playlists’ (I hope that makes sense).

      I understand those ‘Sonos playlist’ playback issues have (I believe) been reported to Sonos.

      Apparently the ‘Sonos Playlists’ even if not viewable or playable in the new Sonos App, can in some instances still be seen/played in the Desktop controller Apps in some cases - so maybe see if that’s the case. That’s assuming you’re referring to those type of playlists.

      I hope that assists.

      Mind.E
      Contributor I
      July 21, 2024

      My root Music folder has 2 folders in it: "Music" which contains the music library xml file and a legacy "iTunes Music" which contains the actual music files.  I have followed these instructions like 6 times and it never works.  I get all the way through entering the shared file path and entering user and password…. seems to be working: It starts by loading the music library for a while (5-10 minutes) and then ultimately fails by saying the folder is no longer available.  I am incredibly frustrated because I can't play any of my music on my Sonos, and this should be an easy fix, supposedly a month ago, when it has worked for YEARS- over a decade.  We should not have to go through all of this.  The magic of Sonos is it just works.  Recently it is way too complicated and frustrating.  Any other work arounds appreciated.  Than you.

      Ken_Griffiths
      Ken_Griffiths
      July 21, 2024

      @Mind.E 

      Are all your sub-folders and files inheriting their permissions from the hierarchical ‘Music’ folder that you first refer to in your post and is there a specific username and password setup for the (read only) share?

      Next, have you then shared the ‘Music’ library folder via the Sonos Desktop controller App using the 3rd option of setting up the library share using the full UNC network path (examples: //192.168.0.123/Music or //MyPCName/Music) and then entered the above username and passwords to access the read only share? 

      Note the sharing protocol that needs to be used too is SMB v2 (or higher) - do not use SMB v1.

      You may find this earlier thread from @press250 really helpful too…

      Sonos have also produced this guide…

      https://support.sonos.com/en-us/article/add-your-music-library-to-sonos

      krez56
      Trending Lyricist II
      July 21, 2024

      I’m seeing the Apple playlists in the new Sonos App - see attached. Do you perhaps mean the Sonos saved playlists from that service?

      Are they not in your Sonos Favourites area of the App? I’ve seen others report that, but it was mostly related to Sonos saved playlists.

      Can you actually access them? My playlists show up, but if I try to play them I get the unable to browse error.

      Sorry do you mean the ones in the Apple music service @krez56, or are you referring to the playlists inside the Sonos Favorites ‘Pinned Category’? - if it’s the first type of playlist in the service itself, yes they are playing okay here.

      However, the playlists in the ‘Sonos Favorites’ category, whereby some users using the old S2 App loaded say an Apple playlist to a room queue and then saved it as a favourite (giving it a custom name in the process), then I am aware some users have had problems with those type of playlists, but note they are ‘Sonos Playlists’ rather than ‘Apple Playlists’ (I hope that makes sense).

      I understand those ‘Sonos playlist’ playback issues have (I believe) been reported to Sonos.

      Apparently the ‘Sonos Playlists’ even if not viewable or playable in the new Sonos App, can in some instances still be seen/played in the Desktop controller Apps in some cases - so maybe see if that’s the case. That’s assuming you’re referring to those type of playlists.

      I hope that assists.

      The imported playlists from my music library. Fortunately, I had saved a couple of those as Sonos playlists a while back, so I can still play them. The unable to browse error is on the imported playlists. Further research turns up that Sonos is aware of this bug, and plans to fix it by the end of the month. Maybe…

      And I pretty much exclusively use the desktop app (OSX). Phone app only if I need to do something in another room.

       

      Apple Music Library user
      Ken_Griffiths
      Ken_Griffiths
      July 21, 2024

      @krez56,

      So your further research has now turned up that Sonos are aware of your playlist issue, and plan to fix it by the end of the month… in thst case I guess you’ll need to wait for them to do that.. I was aware that Sonos were doing some fixes around playlists, but understood it to be Sonos playlists, but I guess it’s a case of now simply waiting for the fix.

      Mind.E
      Contributor I
      July 22, 2024

      Ken, thank you for trying to help.  I am still at a loss.

       

      My subfolders are have the same permissions but some of the items won’t load… “fetching”

      There is only one password for my account to access everything on my Mac.  There are no other passwords set up anywhere on my Mac and only one user account.

       

      Further, the sharing preferences in system settings keeps reassigning the subfolder “Music” as “Music-1”, which it is not.

      The process creates duplicate SonosDMS entries, which cannot be deleted.

       

      SMB is turned on…

      But I am unable to determine the version using the terminal command suggested in your embedded post.

       

       

      Thus I am more confused than ever.  I have a very complicated legacy Sonos S1 system in my primary residence with 11 zones and in 10 years it has never given me a single issue, even having changed the music server multiple times.

       

      This newer Sonos system with only 3 zones has been nothing but problems.

       

      Appreciate you trying to help.  Thank you.

       

      Mark

      Ken_Griffiths
      Ken_Griffiths
      July 22, 2024

      @Mind.E
      I’m more of a windows user myself so I’ll have to just try my best here, 

      I see the windows SMB share appears to be  down to your account logon on the PC   .. I would personally remove the other users that are not connecting or struggling to connect to the shared folder  and the ‘everyone’ users at some point too, but maybe leave those for now. 

      Not sure what the ‘Staff’ group is doing there either. so that could perhaps go aswell later.

      Anyhow …

      I would just goto the Sonos Desktop App Library share features and remove any current shares and goto the 3rd option on the list for adding NAS and library folders and type the network path to the share. You can just use ”//Name-of-PC/Music”,  or if that doesn’t work change the name of the share to Music-1. You can use the computers IP address instead of the PC name, particularly if its address is fixed/static on the LAN.

      Then go onto next step and enter your username and password that you use to logon to your PC and see if that then indexes your library and begins working for you.

      There are other things you can do later to improve security of the share but see if the above may work for you to begin with. 🤞

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