Skip to main content
Contributor I
May 8, 2024
Question

how can i get the previous version of the app back? this one is useless

  • May 8, 2024
  • 126 replies
  • 14773 views

The new version of the app makes it extremely difficult to navigate with various sets of speakers in my house . Absolutely useless. No comparison with the previous version i urgently want back 

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

126 replies

Prominent Collaborator I
May 21, 2024

The new version of the app makes it extremely difficult to navigate with various sets of speakers in my house . Absolutely useless. No comparison with the previous version i urgently want back 

Why isn’t anyone from Sonos responding to these complaints.? The fuck you attitude is disgraceful.

 

They have responded to the media that has covered this debacle and the response is doubling down: “suck it losers”!  They literally do not care.  They got some headphones to hawk and they are dead set on doing it and apparently this software is the path - gotta answer to share holders I reckon, but screw the customers. If they gave me a free pair of those headphones I would pulverize them on the sidewalk. That and their Sonos Radio music service - they can stuff it all.

Lyricist III
May 22, 2024

Thanks to ChrisJC & Richard Schiffman for the rollback instructions

 

One more of these adverse software events and there are going to be 3 more sonos units on ebay (for cheap) 

Trending Lyricist I
May 23, 2024

Now that the headphones have been launched (not quite ugly but certainly cheap looking-a shame) has there been any news about sorting out the app and the update?

 

Lyricist I
May 23, 2024

Has anyone found a method to revert back to the previous version for IOS ipad iphone?

Contributor I
May 23, 2024

At minimum hey should offer a rollback until the new flawed app actually WORKS. I’m contacting consumer protection with the WA attorney general’s office.

Contributor I
May 23, 2024

I have submitted a consumer complaint to the WA state Attorney General Office of Consumer complaints.

 

NAS Only
Trending Lyricist I
May 23, 2024

I just reinstalled Sonos Controller S2 on my Android cell phone using apkmirror.com 

It looks OK. All of my playlists, NAS access, radio stations appear to be intact.

I used version Sonos 16.1 (arm64-v8a) (nodpi) (Android 8.0+) from March12, 2024

Lyricist III
May 24, 2024

I just reinstalled Sonos Controller S2 on my Android cell phone using apkmirror.com 

It looks OK. All of my playlists, NAS access, radio stations appear to be intact.

I used version Sonos 16.1 (arm64-v8a) (nodpi) (Android 8.0+) from March12, 2024

 

But indexing does not work right?

Lyricist I
May 24, 2024
  1. Check for Updates: See if there's an update available for the app to address navigation issues.
  2. Provide Feedback: Use the app's feedback feature to share your concerns directly with the developers.
  3. Look for Workarounds: Explore alternative methods to manage your speakers temporarily.
  4. Consider Reverting: Investigate if you can revert to the previous app version, if possible.
  5. Explore Alternatives: Look for alternative apps with better usability if necessary.
Lyricist I
May 24, 2024

This from a Sonos tech support chat this morning.  Does this make any sense to anyone?

[I have confirmed the issue is related to what we call a legacy share, so for your computer to share files with an app, in this case Sonos, it uses 1 of 4 protocols available, either HTTP, SMBv1, SMBv2 and SMBv3. HTTP and SMBv1 are what we call "legacy Shares" The issue with these shares is that they are insecure and outdated, since they were released in the 1980s, and have not been adjusted since. So they do not offer much security for your personal data, due to the growing privacy policies we abide to, we no longer support "Legacy Shares" The bad news of this is that this is why your share was removed, and you can't add it back in.]