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fkug
Contributor I
May 8, 2024
Question

how can i get the previous version of the app back? this one is useless

  • May 8, 2024
  • 126 replies
  • 14773 views

The new version of the app makes it extremely difficult to navigate with various sets of speakers in my house . Absolutely useless. No comparison with the previous version i urgently want back 

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    Cousin-Eddie
    Lyricist II
    May 15, 2024

    Sonos - please revert back to 16.1 - Thank you.

      JackV2020
      Lyricist II
      May 15, 2024

      I just posted my solution to get 16.1 back :

       

      OH-IO
      Lyricist I
      May 15, 2024

      Not only is the design poor, it has multiple flaws. Even froze up and kicked me out of chat support.  Crashes frequently when trying to fix issues with the system. Very frustrated given the number of products I own and money I’ve invested. 


      Fortunately, after wasting most of my day trying to add back a sub and playbar, I realized my wife hadn’t updated the app on her phone.  I used it and presto, I was back in business in minutes.  Wish I had that epiphany earlier in the day! 🙄

      Fitsyou
      Lyricist III
      May 16, 2024

      baaaaaad! I can’t believe how bad this “update” is!!! What a joke. Tried rolling back the app but I am an apple user. shame on sonos. Jeeze.

      RoboCop-UK
      Trending Lyricist I
      May 17, 2024

      Roll back steps to 16.1:-

      I uninstalled the sonos app.

      Went to apkmirror.com on my phone browser, and downloaded Sonos 16.1 (arm64 v8a). Then opened the download folder and ran the install. (You may have to select the permissions on your phone to allow you to do that). Following install I turned off wi-fi and mobile data, then went to play store and selected do not automatically update apps. Then turned wi-fi and mobile data back on, then ran the app and signed in.

      Thanks for this I have done as you instruct and my Roam seems to be connected but the music selection is all grey out and I am getting an incompatible software notice. I have the old ‘orange’ app on my laptop and it is still playing ok but I can’t get it to work on the tablet

      Michels911
      Lyricist I
      May 17, 2024

      This update more or less renders my boost, 5 play1 and Playbar setup useless.

      It cannot find devices, looses devices, fails to play synchronous and drops out all the time. 

      Went back to prev version. Seems to be ok .

      Also UI / new design is completely counter intuitive to me. 

        Usedtobehappy
        Contributor II
        May 17, 2024

        A couple of thousand dollars worth of Sonos speakers are now bricks.  Thanks, Sonos!

          RoboCop-UK
          Trending Lyricist I
          May 18, 2024

          A couple of thousand dollars worth of Sonos speakers are now bricks.  Thanks, Sonos!

          That’s what I said! An hour plus on the chat and she then said “I can’t help you, phone support”

          I find it hard to believe that they can update and existing ‘working’ app. and fail so catastrophically.

            Terry3131
            Lyricist I
            May 18, 2024

            The new version of the app makes it extremely difficult to navigate with various sets of speakers in my house . Absolutely useless. No comparison with the previous version i urgently want back 

            I agree. The new app is not fit for purpose. I'm so disappointed with Sonos for forcing this garbage app on its users. 

              ChaKing
              Lyricist III
              May 18, 2024

              Roll back steps to 16.1:-

              I uninstalled the sonos app.

              Went to apkmirror.com on my phone browser, and downloaded Sonos 16.1 (arm64 v8a). Then opened the download folder and ran the install. (You may have to select the permissions on your phone to allow you to do that). Following install I turned off wi-fi and mobile data, then went to play store and selected do not automatically update apps. Then turned wi-fi and mobile data back on, then ran the app and signed in.

              Roll back steps to 16.1:-

              I uninstalled the sonos app.

              Went to apkmirror.com on my phone browser, and downloaded Sonos 16.1 (arm64 v8a). Then opened the download folder and ran the install. (You may have to select the permissions on your phone to allow you to do that). Following install I turned off wi-fi and mobile data, then went to play store and selected do not automatically update apps. Then turned wi-fi and mobile data back on, then ran the app and signed in.

              Thanks for this I have done as you instruct and my Roam seems to be connected but the music selection is all grey out and I am getting an incompatible software notice. I have the old ‘orange’ app on my laptop and it is still playing ok but I can’t get it to work on the tablet

              • The desktop app needs to be reverted also as the new desktop app will not populate music on your computer nor allow the phone to do that either

              In 2023 Sonos eliminated playing music stored on android devices altogether and they are not bringing that back ever.

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