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Contributor I
May 8, 2024
Question

how can i get the previous version of the app back? this one is useless

  • May 8, 2024
  • 126 replies
  • 14773 views

The new version of the app makes it extremely difficult to navigate with various sets of speakers in my house . Absolutely useless. No comparison with the previous version i urgently want back 

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126 replies

Lyricist I
May 10, 2024

just go back to what worked. Once again Sonos has decided that their customer’s requirements do not matter. Not content with having forced people to junk working speakers when the S2 app was released, having sorted a previous issue with how easy it was to set alarms, now they decide that you don’t need them at all. Please include an option to be able to roll back any future updates while people test them properly in the real world, and maybe put think about actually asking your customers what they use before forcing them to look elsewhere.

 

Lyricist I
May 11, 2024

The new Sonos app is horrible!  It’s like some engineer hit scramble and then put it in a blender.  Not intuitive and completely unnecessary.  My speakers now seem to be cutting out randomly.

Sonos sound quality:  A+

Sonos app:  F

Sonos conveinience/usabilty/reliability/user friendly:  F

Likelihood to recommend Sonos to friends/family:  0

Enthusiast I
May 11, 2024

After rolling back to S2 with an APK, I made sure to turn off auto-updating BOTH in the the Google Play store (don't auto-update apps) AND in the S2 controller itself (settings -> system -> system updates -> no to update automatically).

I want there to be NO chance they just shove something like this on me again.

Contributor I
May 11, 2024

I just wanted to set a sleep timer. It’s just gone from the iOS app. I adapted to the new interface; not loving it but I can make it work. But I cannot understand why so much functionality was just completely taken away. Seriously!? The speakers giveth and the app taketh away. Is there any other app that will work with Sonos speakers - emphasis on WORK?

Trending Lyricist I
May 11, 2024

I’m on iOS so I guess I’m screwed. Thanks Sonos for releasing this incomplete junk. 

The main thing I use this system for is an overpriced alarm clock (Sonos Amp paired to 5 Sonos architectural speakers) and now I can’t even access the freaking alarm any more. So much fail. This is ridiculous. 

Enthusiast II
May 11, 2024

This new app is crap bad bad bad very bad.

And if they in the next update remove the use

of my musik libary then after 14 years with

Sonos i will sell all my Sonos speakers and

i think a lot of other Sonos users will get

rid sell there stuff.

What are they thinking releasing this new

app or how to get rid of customers in one

easy lesson.

Lyricist III
May 11, 2024

This new app is crap bad bad bad very bad.

And if they in the next update remove the use

of my musik libary then after 14 years with

Sonos i will sell all my Sonos speakers and

i think a lot of other Sonos users will get

rid sell there stuff.

What are they thinking releasing this new

app or how to get rid of customers in one

easy lesson.

I think I've figured it out. They've been undermining local music libraries for over a year, and now they've all but removed support for them. At the same time, they are launching their own streaming service. So, 2+2=4.

Sonos doesn't give a rat's ass for people who spent over the odds on quality hardware for multi room rendering of their music collections. They're losing money.

So, all they care about is skimming a margin from music streamed over their service. Anyone who can access their own, royalty free, music undermines their bleeding the customer, sorry “recurring revenue”, business model.

My prediction, it's going to get worse. The only hope is another controller app, less expensive than Roon and more cross platform than SonoPad, comes along. Until then, keep those updates turned off.

Lyricist III
May 11, 2024

Sonos…..What have you done??

I've been with Sonos ever since you started, the days when you actually listened to your customers!

 

This app update has to go down in history as the worst I've ever seen.

Missing functionality. Too many to list.

Your terms of service, prevent me from being honest in my description of you. And the way I would truly like to describe your questionable knowledge in providing an app my 5 year old grandson could've done better.

 

I'm looking to see if someone who doesn't know better can take this entire pile of 5### off me, so I can move over to a proper system.

 

YOU SHOULD BE ASHAMED OFF THIS!!

Update, I can confirm the APK site mentioned earlier in this thread works perfectly, thanks Buddy for posting the link

Lyricist I
May 11, 2024

Like so many here, have uninstalled the app, and installed the older version 16 one that gives me the features I need.

Please Sonos, listen to your customers, respond to their comments and sort out this stupid “Update”. How you can describe it as that when it is clearly a downgrade just proves that you have no respect for your customers. (or soon to be ex customers).

Lyricist I
May 12, 2024

Unmitigated garbage.

Whoever championed and approved this should be fired.