how can i get the previous version of the app back? this one is useless

Is this the forum to provide feedback directly to Sonos on just how bad this new app is?   I know like Apple has a feedback page as they don’t monitor forums.  How does Sonos handle it?  I used that CEO email just to make myself feel better.  No idea if it’s monitored.  I hate this new app.  I haven’t updated my desktop but I usually use the iPhone app that I did update unfortunately. 

For Android,

1. uninstall the horrific update

2.  Download https://www.apkmirror.com/apk/sonos-inc/sonos-for-android/sonos-for-android-16-1-release/sonos-16-1-android-apk-download/download/?key=e881d846854b30f47a779beb111eaffdff104abc

3.  Open the apk to install

Don’t forget to uninstall the updated app first and disable automatic updates for the SONOS app in the Google Play app store (search for the SONOS app and disable automatic updates for this specific app only).

I know it might be impossible but: Any idea how a roll back might work for iPhones?

You are correct there’s no way to do that on iOS sorry 

Alot of money invested in the Sonos indoor and outdoor sound systems. I am a big Sonos fan and promoter to friends and family. Unfortunately, the software release has significantly shaken my confidence. The functionality of this “upgrade” does not work near as good as the prior version by limiting my playlist access from Spotify and making it more difficult to use as defined in the other threads. It now appears there is no way to revert back to the prior version for iPhones.

While we all make mistakes, I believe a company's character and value is how they respond to adversity and listen to the customers they serve. This software release was clearly rushed and without much thought and testing...maybe someone's internal agenda item or goal for a bonus vs a true customer need...who knows?  if I am correct, folks should be fired given the problematic and costly impact it is having to its loyal customer base.  

With that said, I hope management is listening, acknowledges the mistake and makes it a top priority to resolve the issues prohibiting their customer base from using the sound system they purchased and loved up until this point. Providing options to re-install and/or revert back to the prior version is a good immediate next step.    

Any go back for ipad iphone

No

This update is just bad.  It mangled a delightfully simple and highly useful interface by introducing a bunch of advert-lookin garbage, and forces navigation through several layers of audio controls just to be able to control individual speaker volumes.   If this is preparation for Sonos to get in on the advertising dollars cash-grab at the expense of users and the user experience, there goes my appreciation for the company and subsequently, its products.   Please give back the original app (I’m on iPhone, so no rollback option for me). 

Sonos, do again, do right!