Prominent Collaborator I

Answered

Has anyone figured out how to install the old ios s2 app?

Forum|Forum|2 years ago
May 10, 2024
63 replies
8777 views

We know it’s bad, they have not provided guidance, and I can expect a few months before it’s back to ‘before the regression’ of features.

I just want to know how to install the old app. Need to move on with my life. No drama. My mistake for falling for their hype.

thanks!

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Best answer by BiliBug

You can’t, unless they restore the old version in the App Store.

It was foolish for them to submit this mess as an update to the S2 app, instead of as a new app.

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S

stinky 5

Lyricist II

Just joining in to agree that I want to revert back to the prior app. Sonos needs to make this happen

L

Lrwilson62

Lyricist I

Appears Sonos prematurely released another version of the IOS application, missing critical features (ie wi-fi configuration). Thankfully I’ve an old Galaxy tablet that has the legacy application which facilitates the support needed to make my system functional again.

J

jennydeione

If you have a windows computer and do a google search for: GitHub itunes charles, you should find the answer how to do it. The string I needed was 864228318 but that might or might not depend on location so follow the instructions on that page you’ll find. There likely is also a way using Mac.

Like it’s said there, it looks overwhelming but following the instructions it’s easy. Well worth the effort for me. I’m back in 16.1 on iPhone. Before downgrading, I enabled the Sonos Voice Location for weather feature in the new app.

Also have to make sure any VPN is off for a short time as that screws the download 😢 1 hour after trying repeatedly no joy. Sudden brain wave and works first time 🤦‍♀️

K

Kris_8

Trending Lyricist I

We install HiFi systems and multi-room control as well as business installs where businesses use audio servers with their choice of music on. The new App gives no option to setup a music server anymore. Further, those who had it set before find that it will only play music from their servers that are available on the streaming service they may use. So if they have albums that are not available on the streaming service, they can’t play the music, even though they own it and have it on their audio server. I have never seen a company so blatantly focused on what it wants over the needs of the very customers it is selling to. Their lack of appreciation for their paying customers is staggering.

For most people without extensive technical knowledge, putting the old App back on their Phones/Tablets is near impossible. However, since we’ve had to find a solution very quickly for the barrage of calls we had from upset customers, we’ve downloaded them an App called SonoPad. This is totally free and works in a very easy to understand manner and has most of the features people enjoy, including replay from audio servers. It is also considerably faster than the new Sonos. I can’t say whether it will suit everyone, but if this helps some of you out of a hole and allows you to keep using the system you paid for, then that’s a good thing.

For the person who asked if Sonos reads or takes action on any of this, the answer is almost certainly no, because if they had any interest in the opinion of their uses, then this would not have been an issue in the first place. Their order of importance appears to be, profits, shareholders……………. oh, customers.

From our point of view, we believe it’s time to start looking at the many options out there other than Sonos, since their respect for profits far outweighs their respect for their uses.

Thanks for this. Helpful to hear from an exporter to help me realize I’m not crazy. One thing I don’t understand though is how this new version makes them more profit. They profit by selling products to customers, so pissing off existing customers and getting and reputation is hardly purring profits before customers. It’s putting stupidity before customers (and eventually profits, which will certainly suffer if they don’t fix this). As you said, you’re already looking elsewhere, which is the last thing their shareholder want to hear.

J

jennydeione

After much messing about I’m back on 16.1 😀

Sooo worth it to have a working system.

J

jennydeione

We install HiFi systems and multi-room control as well as business installs where businesses use audio servers with their choice of music on. The new App gives no option to setup a music server anymore. Further, those who had it set before find that it will only play music from their servers that are available on the streaming service they may use. So if they have albums that are not available on the streaming service, they can’t play the music, even though they own it and have it on their audio server. I have never seen a company so blatantly focused on what it wants over the needs of the very customers it is selling to. Their lack of appreciation for their paying customers is staggering.

For most people without extensive technical knowledge, putting the old App back on their Phones/Tablets is near impossible. However, since we’ve had to find a solution very quickly for the barrage of calls we had from upset customers, we’ve downloaded them an App called SonoPad. This is totally free and works in a very easy to understand manner and has most of the features people enjoy, including replay from audio servers. It is also considerably faster than the new Sonos. I can’t say whether it will suit everyone, but if this helps some of you out of a hole and allows you to keep using the system you paid for, then that’s a good thing.

For the person who asked if Sonos reads or takes action on any of this, the answer is almost certainly no, because if they had any interest in the opinion of their uses, then this would not have been an issue in the first place. Their order of importance appears to be, profits, shareholders……………. oh, customers.

From our point of view, we believe it’s time to start looking at the many options out there other than Sonos, since their respect for profits far outweighs their respect for their uses.

Thanks for this. Helpful to hear from an exporter to help me realize I’m not crazy. One thing I don’t understand though is how this new version makes them more profit. They profit by selling products to customers, so pissing off existing customers and getting and reputation is hardly purring profits before customers. It’s putting stupidity before customers (and eventually profits, which will certainly suffer if they don’t fix this). As you said, you’re already looking elsewhere, which is the last thing their shareholder want to hear.

They are clearly looking to go to some sort of streaming/pay monthly model. They don’t appear to realise the system that a large number of their users, use. And the fact that we all bought a speaker system not a streaming system. If they want to go that way fine but they need to develop a separate remote and supply it free of charge to us all. After all if it no longer works at all because of their update and there is no hardware remote and no warning then that is what is required.

Not even software products remove support overnight with no warning (usually) and even then it’s no new updates, use software at your own risk. Not on the stroke of midnight your system will no longer work anymore.
This Cinderella has gone back and found her glass slipper and has decided superglue is the way to move forward so at the very least she can still dance. I think Sophie says it best :

If I Can't Dance by
Sophie Ellis-Bextor

Chorus:
If I can't dance
If I can't dance
Oh, baby, if I can't dance
If I can't dance
If I can't dance
Then I don't want any part of your revolution

U

User364298

Contributor I

Everyone needs to flood their support team and online chat about rolling back to the old version. I just did, of course I got the “our engineers are working on it.” Just bring back the previous version. It worked flawlessly. If this isn’t fixed, I’m launching my Sonos products into the trash and am canceling my order for the 3 ports I placed for 3 additional zones and going with Denon Heos. It’s outrageously bad, someone needs to be fired.

S

stinky 5

Lyricist II

You should look at Wiim streamer. Great app, compatible with all the services, streams hi res, has a better dac and costs less than half of the sonos port.

D

DSLA

Enthusiast I

Just adding another voice here - its Friday evening, I went to chill with some music and discovered that my app had updated and having to reconnect and all the usual getting mad as I just wanted to play some of MY music from MY Library on MY system. And then discovered I can no longer search MY library !!

What a way to start the weekend. Thank you Sonos, the annoying “your app needs updating” has just been superseded by effectively turning my system (which has around 15 components) into a brick. I tried calling support really just to vent and its a 115 minute wait….. says it all.

Oh, but while waiting I discovered that my Mac (which has not updated the no longer supported app) still works so after an hour I now have some music playing…..

To echo everyone here, its standard practice to have a roll back strategy - just enable the previous app like they have the S1.

Sigh, sounds a lot like the end of an era which started so well…..

G

Gajehu

Lyricist I

It's a real shame, I just want to listen to music, that's it!

Why make things complicated!

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