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Prominent Collaborator I
May 10, 2024
Answered

Has anyone figured out how to install the old ios s2 app?

  • May 10, 2024
  • 63 replies
  • 8777 views

We know it’s bad, they have not provided guidance, and I can expect a few months before it’s back to ‘before the regression’ of features. 
 

I just want to know how to install the old app. Need to move on with my life. No drama. My mistake for falling for their hype. 
 

thanks!

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Best answer by BiliBug

You can’t, unless they restore the old version in the App Store.

It was foolish for them to submit this mess as an update to the S2 app, instead of as a new app.

63 replies

Lyricist II
May 13, 2024

If you performed a manual backup of your iPad / iPhone onto a computer then you can restore the prior S2 (Gold) App.

The steps I used were:

  1. Make sure your backup was done before the new (v 80, black) Sonos app was installed on your device;
  2. Erase your iPad/iPhone and perform a restore from the backup on your PC;
  3. Once the device restarted for the first time you need to immediately disable auto updates and downloads for apps (Settings, App Store). This is an important step otherwise you’ll get the new app installed again..
  4. Let your device complete the app installs.

The process took about an hour but I’m happy now that I got the prior S2 app reinstalled.. 

 

Good luck.

 

it definitely works but the problem is you can’t add devices to this app, it’s greyed out of course.  And for me, i hard reset all my devices :(

Lyricist II
May 15, 2024

We install HiFi systems and multi-room control as well as business installs where businesses use audio servers with their choice of music on. The new App gives no option to setup a music server anymore. Further, those who had it  set before find that it will only play music from their servers that are available on the streaming service they may use. So if they have albums that are not available on the streaming service, they can’t play the music, even though they own it and have it on their audio server. I have never seen a company so blatantly focused on what it wants over the needs of the very customers it is selling to. Their lack of appreciation for their paying customers is staggering.

For most people without extensive technical knowledge, putting the old App back on their Phones/Tablets is near impossible. However, since we’ve had to find a solution very quickly for the barrage of calls we had from upset customers, we’ve downloaded them an App called SonoPad. This is totally free and works in a very easy to understand manner and has most of the features people enjoy, including replay from audio servers. It is also considerably faster than the new Sonos. I  can’t say whether it will suit everyone, but if this helps some of you out of a hole and allows you to keep using the system you paid for, then that’s a good thing.

For the person who asked if Sonos reads or takes action on any of this, the answer is almost certainly no, because if they had any interest in the opinion of their uses, then this would not have been an issue in the first place. Their order of importance appears to be, profits, shareholders……………. oh, customers.

From our point of view, we believe it’s time to start looking at the many options out there other than Sonos, since their respect for profits far outweighs their respect for their uses.

Lyricist I
May 15, 2024

If you performed a manual backup of your iPad / iPhone onto a computer then you can restore the prior S2 (Gold) App.

The steps I used were:

  1. Make sure your backup was done before the new (v 80, black) Sonos app was installed on your device;
  2. Erase your iPad/iPhone and perform a restore from the backup on your PC;
  3. Once the device restarted for the first time you need to immediately disable auto updates and downloads for apps (Settings, App Store). This is an important step otherwise you’ll get the new app installed again..
  4. Let your device complete the app installs.

The process took about an hour but I’m happy now that I got the prior S2 app reinstalled.. 

 

Good luck.

 

Yes, it would be a “solution”. But having the IOS/OSX users restoring their backup (of the whole system and if/when available) is a ridiculous option. All Sonos has to do is make the previous “MAIN” version (Gold colored app) available in the Appstore. Dare to admit your fault and go back to the drawing board Sonos instead of ignoring us all.

Enthusiast II
May 15, 2024

I can’t really look past this issue. The new app has nuked functionality of the 12+ speakers I own. We need to demand a rollback, or options, now.

Lyricist III
May 16, 2024

Iv found a way. S2 now installed on my phone and iv turned off auto update. See if it lasts. apkmirror.com.apk. If your able to get an email address over to me ill try send you the file…

 

Steve

 

Moderator Note - removed personal information

Lyricist I
May 16, 2024

Iv found a way. S2 now installed on my phone and iv turned off auto update. See if it lasts. apkmirror.com.apk. If your able to get an email address over to me ill try send you the file…

 

Steve

Hi Steve, are you talking Android or IOS? As the apkmirror site only has Android as far as I can see.

Thanks for your answer.

Marcel

Lyricist III
May 16, 2024

Sorry I should of stated. Android.  I'm using an S24 Ultra. 

 

Steve

 

Contributor I
May 16, 2024

It would appear that by the lack of responses to thousands of upset users that Sonos doesn't give a damn. They release an unfinished app, scrap a fully functioning one and then hide! 

Sono you are a terrible company. My mental health relys upon playing music to help me, but now I struggle with that. The lack of functions are not allowing me to set up my surround system and the rear speakers drown out the centre front.

I tried rolling back the app but could not get it to control my system and it constantly brought up red fots with update instructions. App kept telling me the version I was using no longer functions. I feel like Sonos are bullying me i to using a substandard app and they don't care

Lyricist II
May 16, 2024

Iv found a way. S2 now installed on my phone and iv turned off auto update. See if it lasts. apkmirror.com.apk. If your able to get an email address over to me ill try send you the file…

 

Steve

That’s a great offer. Sadly, Apple based people won’t be able to use this solution, but very helpful for those on other formats.

Lyricist III
May 16, 2024

It's an absolute joke. FIX IT SONOS. Roll back until it's fixed. How the hell Sonos are going to move on from this god only knows.  🙄