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Jmwarren85
Trending Lyricist I
April 7, 2023

Gapless playback issues after 15.2 update

  • April 7, 2023
  • 104 replies
  • 3316 views

Is anyone else having issues with Gapless playback after updating to 15.2?

 

Scenario:

I have been using a loopable track on Apple Music via the built in Sonos player to play sleep sounds every night for years. This created a seamless sound with Gapless playback. 

Problem:

After the update to 15.2, there is a distinct gap between the end of the track and the beginning of the repeat making the feature unusable for sleep sounds.

 

Fix Needed

Restore previous function to allow Gapless playback on looped tracks.

and/or 

Allow reverting to a previous firmware

(Ideally allowing to revert by atleast two firmware revisions to allow people to experiment and see if a new update has fixed a previously experienced bug)

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    104 replies

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    Jmwarren85Author
    Trending Lyricist I
    January 25, 2024

    Thankyou for the quick response @Corry P 

    its great to know there is active work on this. Happy to provide assistance if needed.

    Corry P
    Corry P
    Sonos Staff
    January 25, 2024

    Hi @Jmwarren85 

    We were able to reproduce the issue so no further data gathering is needed, but thanks for the offer!

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
      Eclipse83
      Lyricist III
      February 6, 2024

      new update, still not fixed :(

      Bumper
      Bumper
      February 6, 2024

      new update, still not fixed :(

      It’s been 9 months since first reported, let’s go Sonos FFS!  

        Michael.B
        Enthusiast II
        February 8, 2024

        Gapless playback in Apple Music works perfectly on my Era 300 - but only when playing non-Dolby Atmos content OR when Spatial Music is OFF in the system settings.
        When Spatial Music is ON - playback of Dolby Atmos content is terribly gapped.
        As an example - Apple Music has multiple versions of The Beatles’ Abbey Road album: Atmos (“2019 Mix”) and non-Atmos (“Remastered”).
        On my Era 300:
        When Spatial Music is OFF: all Abbey Road versions play gaplessly. Same with any other album with gapless songs (e.g. Pink Floyd’s The Wall etc.)
        When Spatial Music is ON: Atmos version of Abbey Road (2019 Mix) plays with gaps between all songs, non-Atmos version still perfectly plays without gaps. Same with any other non-Atmos album.

        The issue with Spatial Music gapless playback was on all 15.x SW versions since I purchased my Era 300 in September 2023, same with the latest SW 16.0.
        This completely ruins the spatial music experience with a lot of my favorite music, so I have to keep it disabled most of the time.
        Is this issue being addressed by the Sonos team? Can we expect it fixed in the foreseeable time?

          Jmwarren85Author
          Trending Lyricist I
          February 8, 2024

          A few replies above you will see Corry’s response (Sonos Staff). They are aware of the issue and are working on it.
          Thanks for adding your information to it.

            Eclipse83
            Lyricist III
            March 13, 2024

            Hi @Jmwarren85 

            We were able to reproduce the issue so no further data gathering is needed, but thanks for the offer!

            no fix yet with the latest update. Corry, any updates on when this will get fixed?

              Corry P
              Corry P
              Sonos Staff
              March 13, 2024

              Hi @Eclipse83 

              We believe this issue was (largely) fixed with the February update. Again, however, some people may still be affected, so we are continuing work.

              Apologies for not updating the thread earlier - it seems I didn’t receive an update on this ticket, likely due to the non-universal nature of the fix.

              I hope this helps.

              "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
                Eclipse83
                Lyricist III
                March 13, 2024

                Hi @Eclipse83 

                We believe this issue was (largely) fixed with the February update. Again, however, some people may still be affected, so we are continuing work.

                Apologies for not updating the thread earlier - it seems I didn’t receive an update on this ticket, likely due to the non-universal nature of the fix.

                I hope this helps.

                 

                Do you need any more data?

                Airgetlam
                Airgetlam
                March 14, 2024

                If the current fix didn’t change your situation, I’d guess submitting a diagnostic and calling in would help Sonos track down the particular issue you’re experiencing. 

                Bruce
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