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Jmwarren85
Trending Lyricist I
April 7, 2023

Gapless playback issues after 15.2 update

  • April 7, 2023
  • 104 replies
  • 3316 views

Is anyone else having issues with Gapless playback after updating to 15.2?

 

Scenario:

I have been using a loopable track on Apple Music via the built in Sonos player to play sleep sounds every night for years. This created a seamless sound with Gapless playback. 

Problem:

After the update to 15.2, there is a distinct gap between the end of the track and the beginning of the repeat making the feature unusable for sleep sounds.

 

Fix Needed

Restore previous function to allow Gapless playback on looped tracks.

and/or 

Allow reverting to a previous firmware

(Ideally allowing to revert by atleast two firmware revisions to allow people to experiment and see if a new update has fixed a previously experienced bug)

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    104 replies

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    MkAlUd9
    Trending Lyricist I
    November 17, 2023

    It is fixed

    What album are you using to test this? 

    Danny Tenaglia GU45, John Digweed #26, Balance 031 Tim Green.. it’s fixed!

    Eclipse83
    Lyricist III
    November 17, 2023

    It is fixed

    What album are you using to test this? 

    Danny Tenaglia GU45, John Digweed #26, Balance 031 Tim Green.. it’s fixed!

    def, not fixed for me for how i use it…. Glad its working for you though

    hobaSound
    hobaSound
    Trending Lyricist I
    November 20, 2023

    RENAISSANCE by Beyonce on Apple Music is working perfectly. I think my aforementioned Beatles album isn’t working because of an  issue. ie; If i play the beatles album directly on my mac it still has a gap. weird. 

     

    Thanks @Corry P !

      Adam
      Trending Lyricist I
      November 21, 2023

      Hi @Corry P 

      I’m definitely still having the issue on some of my speakers, everything is fine on Play:1s but Ones, Beam & Port still have the issue.

      I’ve submitted a diagnostic 432546941

      Corry P
      Corry P
      Sonos Staff
      November 22, 2023

      Hi @Adam 

      Thanks for the diagnostic - I will forward that to the engineer in charge of this specific ticket. We were waiting on customer verification on this issue, so the ticket remains open.

      "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
        Eclipse83
        Lyricist III
        November 27, 2023

        Hi @Corry P 

        I’m definitely still having the issue on some of my speakers, everything is fine on Play:1s but Ones, Beam & Port still have the issue.

        I’ve submitted a diagnostic 432546941

        Oh I never thought to try on different devices, I mainly use this on the Symfonisk frame. @hobaSoundWhat devices to you use?

        hobaSound
        hobaSound
        Trending Lyricist I
        November 27, 2023

        Hi @Corry P 

        I’m definitely still having the issue on some of my speakers, everything is fine on Play:1s but Ones, Beam & Port still have the issue.

        I’ve submitted a diagnostic 432546941

        Oh I never thought to try on different devices, I mainly use this on the Symfonisk frame. @hobaSoundWhat devices to you use?

        I have a pair of Era 300s and the Arc soundbar

          Jmwarren85Author
          Trending Lyricist I
          January 25, 2024

          While the audible gap between loopable tracks and seemlessly mixed albums has been shortened in recent updates, the issue still persists.

          @Corry P , can you confirm that this issue is still being worked on?

          dshj
          Lyricist III
          January 25, 2024

          Agreed. And I’m hearing it on other services, not just Apple Music. 
           

          The gap is shorter, and it’s still there. Running 15.11. 

          Corry P
          Corry P
          Sonos Staff
          January 25, 2024

          Hi @Jmwarren85 

          We did release a fix for this last year but it seems a small number of users are still affected so we’re still working on a more complete resolution.

          I hope this helps.

          "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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