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Jmwarren85
Trending Lyricist I
April 7, 2023

Gapless playback issues after 15.2 update

  • April 7, 2023
  • 104 replies
  • 3316 views

Is anyone else having issues with Gapless playback after updating to 15.2?

 

Scenario:

I have been using a loopable track on Apple Music via the built in Sonos player to play sleep sounds every night for years. This created a seamless sound with Gapless playback. 

Problem:

After the update to 15.2, there is a distinct gap between the end of the track and the beginning of the repeat making the feature unusable for sleep sounds.

 

Fix Needed

Restore previous function to allow Gapless playback on looped tracks.

and/or 

Allow reverting to a previous firmware

(Ideally allowing to revert by atleast two firmware revisions to allow people to experiment and see if a new update has fixed a previously experienced bug)

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    104 replies

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    MkAlUd9
    Trending Lyricist I
    October 26, 2023

    😥

    JP Barnard
    Contributor I
    November 11, 2023

    Same issue here. This recording of Beethoven 's 5th piano concerto, 2nd movement, is supposed to flow gaplessly into the 3rd movement. The slight hiccup between the tracks spoils the musical intent of this composition.

    #NowPlaying "Piano Concerto No. 5 in E-Flat Major, Op. 73 "Emperor": II. Adagio un poco mosso" by András Schiff on @Sonos 

    MkAlUd9
    Trending Lyricist I
    November 11, 2023

    Really not happy with the lack of any kind of meaningful feedback from Sonos, my Era 300’s are up for sale, am jumping ship.  They’ve had enough time to raise this with Apple, I bet they simply haven’t bothered.  Don’t buy Sonos folks

    Eclipse83
    Lyricist III
    November 15, 2023

    Really not happy with the lack of any kind of meaningful feedback from Sonos, my Era 300’s are up for sale, am jumping ship.  They’ve had enough time to raise this with Apple, I bet they simply haven’t bothered.  Don’t buy Sonos folks

     

    Agreed, I used gapless for white noise (I would repeat a single track). This hasn’t work in forever, now I have been using “Sonos Radio HD” which already sucks cause they only offer 3 free tracks (yeah i’m not paying for this service just for white noise). On top of that there is a stupid announcement every time I launch the track, now lately there is an obnoxiously loud ad that runs before i run it.

    Eclipse83
    Lyricist III
    November 16, 2023

    Another update, another disappointment SMH

      hobaSound
      hobaSound
      Trending Lyricist I
      November 17, 2023

      @Corry P any progress on this? A few months ago you shared this was being looked at and a fix would be in place “soon.” Has that changed? 

      Thanks in advance.

      Corry P
      Corry P
      Sonos Staff
      November 17, 2023

      Hi @hobaSound & @Eclipse83 

      Our expectations were that this issue would be resolved with yesterdays update. If you are still experiencing this issue after installing yesterdays update, please recreate the issue on your system and submit a support diagnostic, replying here with the number given and we’ll take a look for you.

      Thanks.

      "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
        Eclipse83
        Lyricist III
        November 17, 2023

        Hi @hobaSound & @Eclipse83 

        Our expectations were that this issue would be resolved with yesterdays update. If you are still experiencing this issue after installing yesterdays update, please recreate the issue on your system and submit a support diagnostic, replying here with the number given and we’ll take a look for you.

        Thanks.

        I will admit, when i put a gapless song on repeat, it does act differently than is has the past several months.

        For my what happens is it will get to the end of the song/track and just continue (past 0.00 minutes) then after about 5 or so second it will do the normal gap and start back at the beginning.

         

        Has anyone else tried it out since the update?

        MkAlUd9
        Trending Lyricist I
        November 17, 2023

        It is fixed

          hobaSound
          hobaSound
          Trending Lyricist I
          November 17, 2023

          It is fixed

          What album are you using to test this? 

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