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Jmwarren85
Trending Lyricist I
Apr 7, 2023 2:30 AM UTC

Gapless playback issues after 15.2 update

Is anyone else having issues with Gapless playback after updating to 15.2?

 

Scenario:

I have been using a loopable track on Apple Music via the built in Sonos player to play sleep sounds every night for years. This created a seamless sound with Gapless playback. 

Problem:

After the update to 15.2, there is a distinct gap between the end of the track and the beginning of the repeat making the feature unusable for sleep sounds.

 

Fix Needed

Restore previous function to allow Gapless playback on looped tracks.

and/or 

Allow reverting to a previous firmware

(Ideally allowing to revert by atleast two firmware revisions to allow people to experiment and see if a new update has fixed a previously experienced bug)

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    104 replies

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    Jmwarren85Author
    Trending Lyricist I
    Aug 24, 2023 8:23 AM UTC

    Thanks for the update Corry, it’s good to know that it’s actually recognised as an issue by Sonos.

    I’ve held off updating my setup to the new Eras due to this issue.

     

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      hobaSound
      hobaSound
      Trending Lyricist I
      Sep 19, 2023 4:20 PM UTC

      Sorry to report that Version 15.8 does not solve the issue on my test album, Abbey Road (2019 Mix) on Apple Music.

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      Eclipse83
      Lyricist III
      Sep 20, 2023 12:35 PM UTC

      Seriously Sonos team, how hard is this to fix? It has been quite a few months now!

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      cjaxx
      Avid Contributor I
      Sep 26, 2023 2:14 AM UTC

      15.8.1, still broken. 

      I’ve been finding AirPlay with the Apple Music app more reliable these days and I’m not using the Sonos app anymore. No issues with gapless with the AM app. 

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      hobaSound
      hobaSound
      Trending Lyricist I
      Sep 26, 2023 2:46 PM UTC

      15.8.1, still broken. 

      I’ve been finding AirPlay with the Apple Music app more reliable these days and I’m not using the Sonos app anymore. No issues with gapless with the AM app. 

      The issue isn’t that. The issue is that the only way to get Dolby Atmos support from Apple Music via our Sonos speakers is through the Sonos application. I can AirPlay all day long to my speakers without issues but if I want Atmos I have to use the Sonos app to an Atmos-compatible speaker.

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      gerardoeseg
      gerardoeseg
      Lyricist I
      Oct 3, 2023 7:39 PM UTC

      Waiting for this fix too.

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      MkAlUd9
      Trending Lyricist I
      Oct 3, 2023 9:33 PM UTC

      Starting to think it’s Apple’s fault, and the only solution is to sell your Sonos and buy a HomePod, typical Apple dick move

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      cjaxx
      Avid Contributor I
      Oct 3, 2023 9:35 PM UTC

      Starting to think it’s Apple’s fault, and the only solution is to sell your Sonos and buy a HomePod, typical Apple dick move

      Then why isn’t there an issue using Airplay and the Apple app?

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      Airgetlam
      Airgetlam
      Oct 3, 2023 11:02 PM UTC

      Because then you’re using Apple’s player, and Apple’s own servers that don’t have the Sonos SMAPI on them?

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      Bruce
      hobaSound
      hobaSound
      Trending Lyricist I
      Oct 17, 2023 9:03 PM UTC

      Another month, another Sonos release without a fix. 15.9 does not provide gapless Atmos playback on my test album in Apple Music, Abbey Road (2019 Mix). Maybe they’re saving it as a Christmas present.

      If this is something that Sonos can’t do anymore because of whatever the reason (Apple shenanigans included) they should let folks know.

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