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Jmwarren85
Trending Lyricist I
April 7, 2023

Gapless playback issues after 15.2 update

  • April 7, 2023
  • 104 replies
  • 3316 views

Is anyone else having issues with Gapless playback after updating to 15.2?

 

Scenario:

I have been using a loopable track on Apple Music via the built in Sonos player to play sleep sounds every night for years. This created a seamless sound with Gapless playback. 

Problem:

After the update to 15.2, there is a distinct gap between the end of the track and the beginning of the repeat making the feature unusable for sleep sounds.

 

Fix Needed

Restore previous function to allow Gapless playback on looped tracks.

and/or 

Allow reverting to a previous firmware

(Ideally allowing to revert by atleast two firmware revisions to allow people to experiment and see if a new update has fixed a previously experienced bug)

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    104 replies

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    MkAlUd9
    Trending Lyricist I
    July 26, 2023

    Considering apple use their own AAC format and ALAC format for lossless / hi res / spatial I doubt it is the same software, but yes, could well be apples fault,  although through the official Apple Music app it works fine, problem only exists when using the Sonos app and selecting Apple Music content

    Airgetlam
    Airgetlam
    July 26, 2023

    I think you’re talking about the Apple playback software. So, yes, those would be different.

    When you use the Sonos controller to initiate playback on Sonos speakers, all streaming sources use the same API and playback software.

    The only difference from one stream to the next is the location of where the Sonos system gets the content, and of course the format of the content. Sonos has effectively no control over what it is sent, any challenges are at the source.

    Bruce
    Eclipse83
    Lyricist III
    July 27, 2023

    So upset this problem is lasting this long….my white noise situations has really sucked since this problem showed up.

      Samazar
      Trending Lyricist I
      August 2, 2023

      There was a recent Sonos App upgrade, not sure what the latest version is. Has gapless playback of Apple Music within the Sonos App been resolved?

      Eclipse83
      Lyricist III
      August 9, 2023

      There was a recent Sonos App upgrade, not sure what the latest version is. Has gapless playback of Apple Music within the Sonos App been resolved?

      no

        hobaSound
        hobaSound
        Trending Lyricist I
        August 23, 2023

        Not shockingly, 15.7 does not fix the issue.

        @Corry P could you please perhaps provide some insight as to what’s going on? 

        Eclipse83
        Lyricist III
        August 23, 2023

        Not shockingly, 15.7 does not fix the issue.

        @Corry P could you please perhaps provide some insight as to what’s going on? 

         

        Agree’d, I now go into every updated with the thought of “no way is this update going to fix this”

        Jmwarren85Author
        Trending Lyricist I
        August 24, 2023

        Still very gapped for gapless playback.

        5 software updates and literally no change.

        Corry P
        Corry P
        Sonos Staff
        August 24, 2023

        Hi @hobaSound et al

        While I can’t really share anything regarding progress, I did enquire and I can say that we have been working on this and we expect a fix to be in place soon. I can’t give you a date.

        I hope this helps.

        "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
          MkAlUd9
          Trending Lyricist I
          August 24, 2023

          Very poor Sonos, for the kind of people who only really listen to DJ mixes, this is a massive problem

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