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Jmwarren85
Trending Lyricist I
April 7, 2023

Gapless playback issues after 15.2 update

  • April 7, 2023
  • 104 replies
  • 3316 views

Is anyone else having issues with Gapless playback after updating to 15.2?

 

Scenario:

I have been using a loopable track on Apple Music via the built in Sonos player to play sleep sounds every night for years. This created a seamless sound with Gapless playback. 

Problem:

After the update to 15.2, there is a distinct gap between the end of the track and the beginning of the repeat making the feature unusable for sleep sounds.

 

Fix Needed

Restore previous function to allow Gapless playback on looped tracks.

and/or 

Allow reverting to a previous firmware

(Ideally allowing to revert by atleast two firmware revisions to allow people to experiment and see if a new update has fixed a previously experienced bug)

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    104 replies

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    Eclipse83
    Lyricist III
    June 23, 2023

    Yet another update that has come and gone and still not fixed. Come on Sonos!!!

    MkAlUd9
    Trending Lyricist I
    June 25, 2023

    I have a theory that this is Apple music’s fault, this bug has been in the official Apple Music app multiple times now, they fix it in one version and break it in the next sort of thing. I’ve reported it to them numerous times.  However the Sonos app ‘talks to’ Apple Music is doing so with the bugged api version or something. It’s currently fixed in the latest version of Apple Music so if they update their api version it’ll work.  Just a guess

      Samazar
      Trending Lyricist I
      July 13, 2023

      Using Apple Music within the Sonos App and gapless is still not available - has this been fixed?

      Chopdog
      Chopdog
      Renowned Enthusiast I
      July 15, 2023

      Still a problem after 15.5

      It is really ruining my Sonos experience, particularly as I love listening to Apple Music DJ Mixes.

        cjaxx
        Avid Contributor I
        July 22, 2023

        Getting this too listening to Balance 031 - Tim Green on my new era 300’s it is somewhat ruining the experience please fix Sonos, 15.4 app version

        Funny, I’ve also been listening to this mix a lot and also, really irritated by the gaps. 

        I was told they’re aware of the issue but this has been going on since 15.2. We’re now at 15.5…

        Perhaps we should all create new support tickets to put some pressure on.

          hobaSound
          hobaSound
          Trending Lyricist I
          July 25, 2023

          15.6 update does NOT solve the problem on my test album Abbey Road (2019 Mix)

            MkAlUd9
            Trending Lyricist I
            July 26, 2023

            Seems like the gap is smaller but yea, still a gap there

            beynym
            World-Class Superstar
            July 26, 2023

            15.6 update does NOT solve the problem on my test album Abbey Road (2019 Mix)

            Just my two cents. No problems whatsoever with gapless play. I tested Abbey Road (Beatles) twice (once the music files on my NAS, then through Spotify) and Dark Side of the Moon (Pink Floyd) also twice. Songs play without any gaps, happy to say. S2, 15.6.

            MkAlUd9
            Trending Lyricist I
            July 26, 2023

            The bug affects Apple Music gapless playback via the Sonos app only, NAS and Spotify are unaffected

            Airgetlam
            Airgetlam
            July 26, 2023

            Since both use exactly the same playback software, that suggests the issue is at the source, i.e. Apple’s servers. 

            Bruce
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