Skip to main content
Jmwarren85
Trending Lyricist I
Apr 7, 2023 2:30 AM UTC

Gapless playback issues after 15.2 update

Is anyone else having issues with Gapless playback after updating to 15.2?

 

Scenario:

I have been using a loopable track on Apple Music via the built in Sonos player to play sleep sounds every night for years. This created a seamless sound with Gapless playback. 

Problem:

After the update to 15.2, there is a distinct gap between the end of the track and the beginning of the repeat making the feature unusable for sleep sounds.

 

Fix Needed

Restore previous function to allow Gapless playback on looped tracks.

and/or 

Allow reverting to a previous firmware

(Ideally allowing to revert by atleast two firmware revisions to allow people to experiment and see if a new update has fixed a previously experienced bug)

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    104 replies

    Show previous replies
    Eclipse83
    Lyricist III
    Jun 23, 2023 3:29 PM UTC

    Yet another update that has come and gone and still not fixed. Come on Sonos!!!

    Translate
    MkAlUd9
    Trending Lyricist I
    Jun 25, 2023 9:54 AM UTC

    I have a theory that this is Apple music’s fault, this bug has been in the official Apple Music app multiple times now, they fix it in one version and break it in the next sort of thing. I’ve reported it to them numerous times.  However the Sonos app ‘talks to’ Apple Music is doing so with the bugged api version or something. It’s currently fixed in the latest version of Apple Music so if they update their api version it’ll work.  Just a guess

    Translate
      Samazar
      Trending Lyricist I
      Jul 13, 2023 5:27 AM UTC

      Using Apple Music within the Sonos App and gapless is still not available - has this been fixed?

      Translate
      Chopdog
      Chopdog
      Renowned Enthusiast I
      Jul 15, 2023 8:08 AM UTC

      Still a problem after 15.5

      It is really ruining my Sonos experience, particularly as I love listening to Apple Music DJ Mixes.

      Translate
        cjaxx
        Avid Contributor I
        Jul 22, 2023 6:12 PM UTC

        Getting this too listening to Balance 031 - Tim Green on my new era 300’s it is somewhat ruining the experience please fix Sonos, 15.4 app version

        Funny, I’ve also been listening to this mix a lot and also, really irritated by the gaps. 

        I was told they’re aware of the issue but this has been going on since 15.2. We’re now at 15.5…

        Perhaps we should all create new support tickets to put some pressure on.

        Translate
          hobaSound
          hobaSound
          Trending Lyricist I
          Jul 25, 2023 9:13 PM UTC

          15.6 update does NOT solve the problem on my test album Abbey Road (2019 Mix)

          Translate
            MkAlUd9
            Trending Lyricist I
            Jul 26, 2023 11:29 AM UTC

            Seems like the gap is smaller but yea, still a gap there

            Translate
            beynym
            World-Class Superstar
            Jul 26, 2023 12:48 PM UTC

            15.6 update does NOT solve the problem on my test album Abbey Road (2019 Mix)

            Just my two cents. No problems whatsoever with gapless play. I tested Abbey Road (Beatles) twice (once the music files on my NAS, then through Spotify) and Dark Side of the Moon (Pink Floyd) also twice. Songs play without any gaps, happy to say. S2, 15.6.

            Translate
            MkAlUd9
            Trending Lyricist I
            Jul 26, 2023 2:03 PM UTC

            The bug affects Apple Music gapless playback via the Sonos app only, NAS and Spotify are unaffected

            Translate
            Airgetlam
            Airgetlam
            Jul 26, 2023 3:25 PM UTC

            Since both use exactly the same playback software, that suggests the issue is at the source, i.e. Apple’s servers. 

            Translate
            Bruce
            Show more replies
            Terms & ConditionsAccessibility statement