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Jmwarren85
Trending Lyricist I
April 7, 2023

Gapless playback issues after 15.2 update

  • April 7, 2023
  • 104 replies
  • 3316 views

Is anyone else having issues with Gapless playback after updating to 15.2?

 

Scenario:

I have been using a loopable track on Apple Music via the built in Sonos player to play sleep sounds every night for years. This created a seamless sound with Gapless playback. 

Problem:

After the update to 15.2, there is a distinct gap between the end of the track and the beginning of the repeat making the feature unusable for sleep sounds.

 

Fix Needed

Restore previous function to allow Gapless playback on looped tracks.

and/or 

Allow reverting to a previous firmware

(Ideally allowing to revert by atleast two firmware revisions to allow people to experiment and see if a new update has fixed a previously experienced bug)

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    104 replies

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    Jmwarren85Author
    Trending Lyricist I
    May 12, 2023

    I just checked through some of Apple Music’s collection of Tomorrowland Sets that have been broken into tracks and they all have the same audible gap between what should be a seamless transition.

     

      hobaSound
      hobaSound
      Trending Lyricist I
      May 12, 2023

      @Corry P An obvious and popular album is Abbey Road by The Beatles. Specifically the Atmos-enabled 2019 Mix. 

      There should be no gap through most of the second half of that album

        Eclipse83
        Lyricist III
        May 23, 2023

        confirming that the update does not fix this issue

          hobaSound
          hobaSound
          Trending Lyricist I
          May 23, 2023

          confirming that the update does not fix this issue

          Agreed. My test album is Abbey Road (2019 Mix) and it still has gaps after the 15.4 update

            JuRuRa
            Lyricist I
            May 27, 2023

            +1. Using Sonos for endless-loop sleep sound tracks is a common use case, and this bug is making it basically useless. Please please fix!!

              dshj
              Lyricist III
              May 27, 2023

              This issue is really disappointing. It’s tarnished my thoughts of Sonos’ reputation. This issue makes my entire Sonos system useless and aggravating. 
               

              I listen to music on Sonos to enjoy mixed tracks that blend into each other. With this audible gap between tracks, it’s like listening to fingers on a chalkboard for a split second. And you start anticipating it and cringe. Ouch!

               

              I currently advise folks that ask to wait until this issue is resolved before thinking of Sonos. It’s been way too long for this issue to remain an issue, and it tells me that Sonos isn’t interested in music or amazing sound replication. Sonos wants the dollar. 
               

              And those ERA 300’s would have made an awesome stereo pair for my bedroom. Maybe it’s time I explore investing in another setup. 
               

              15.4 has STILL not resolved this issue. Off to find another option to provide music for my summer gatherings. I can’t replay these mixes like this for my events.  

                ProfessorPeach
                Enthusiast II
                May 27, 2023

                I’ve had the same problem, I have a few gapless tracks that I use for white noise. They have been completely useless lately due to the pause at the end of the track. I was on the phone with support for over an hour one night after they went through useless suggestions after useless suggestion. I tried to tell them over and over again that it happened immediately after the update but they wern’t having it.

                All I was trying to do was report a but and it seemed like they didn’t think it was their fault or anything on their end. Eventually I gave up.

                 

                Nice job Sonos team….SMH

                Yes, welcome to Sonos ‘support.’ 

                Jmwarren85Author
                Trending Lyricist I
                May 28, 2023

                Yeah there was a case number you could quote to add your story but the Sonos mods removed it from this stream. Not sure what the point was.

                Corry P
                Corry P
                Sonos Staff
                May 29, 2023

                Hi @Jmwarren85 

                The concept of having a single case for multiple users to use simply doesn’t make sense with the software we use. Cases belong to individual users and the case number is used as one point of identification when a customer gets back in touch, so we remove case numbers from the community as a matter of course. Please do not share your case numbers on the community. Thank you.

                "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
                  MkAlUd9
                  Trending Lyricist I
                  May 30, 2023

                  Getting this too listening to Balance 031 - Tim Green on my new era 300’s it is somewhat ruining the experience please fix Sonos, 15.4 app version

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