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Jmwarren85
Trending Lyricist I
April 7, 2023

Gapless playback issues after 15.2 update

  • April 7, 2023
  • 104 replies
  • 3316 views

Is anyone else having issues with Gapless playback after updating to 15.2?

 

Scenario:

I have been using a loopable track on Apple Music via the built in Sonos player to play sleep sounds every night for years. This created a seamless sound with Gapless playback. 

Problem:

After the update to 15.2, there is a distinct gap between the end of the track and the beginning of the repeat making the feature unusable for sleep sounds.

 

Fix Needed

Restore previous function to allow Gapless playback on looped tracks.

and/or 

Allow reverting to a previous firmware

(Ideally allowing to revert by atleast two firmware revisions to allow people to experiment and see if a new update has fixed a previously experienced bug)

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    104 replies

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    hobaSound
    hobaSound
    Trending Lyricist I
    April 20, 2023

    Hey I’m pretty new but would this be impacting Atmos tracks as well? The 2019 mix of Abbey Road on Apple Music is all Atmos and the gaps are murdering the experience throughout the entire album.

      Jmwarren85Author
      Trending Lyricist I
      April 20, 2023

      I’m not a programmer but the bug started happening the same time Sonos introduced Atmos spatial audio from Apple. It may be a coincidence or it may be that Sonos changed the playback APIs to allow Atmos which could have caused this bug. 

        Jmwarren85Author
        Trending Lyricist I
        April 27, 2023

        I just updated to the newest build of 15.3 and it somehow seems that the gap is made even more prominent. This is really disappointing.

          Samazar
          Trending Lyricist I
          May 6, 2023

          I need the gapless feature to work - has Sonos resolved this issue? 

          A complaint was made a month ago according to this thread.

          The Sonos technical and software team should have resolved the issue by now!

            Eclipse83
            Lyricist III
            May 6, 2023

            I need the gapless feature to work - has Sonos resolved this issue? 

            A complaint was made a month ago according to this thread.

            The Sonos technical and software team should have been resolved by now!

            Thats a negative 

              Samazar
              Trending Lyricist I
              May 6, 2023

              I need the gapless feature to work - has Sonos resolved this issue? 

              A complaint was made a month ago according to this thread.

              The Sonos technical and software team should have been resolved by now!

              Thats a negative 

              Honestly, this is not good considering the fact that Sonos support has always been excellent.

              Samazar
              Trending Lyricist I
              May 7, 2023

              Sonos technical support / software dev team - Can you kindly tell us when this issue will be resolved?

              I trust that you will not say it’s an Apple issue and even if it is, you will collaborate with them to resolve the issue effectively.

                Corry P
                Corry P
                Sonos Staff
                May 12, 2023

                Hi @Jmwarren85, @Samazar, @dshj et al

                Could I please ask you all for some example albums that you’ve found have problems playing back “gapless”? Thank you!

                "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
                  Jmwarren85Author
                  Trending Lyricist I
                  May 12, 2023

                  In my OP I was referring to the use of the following track on Apple Music as sleep sounds, set to a continuous repeat. Prior to 16.2, this provided a seamless everlasting loop, after 16.2 there’s an audible gap.

                  Loopable Waterfall track on Apple Music

                    Corry P
                    Corry P
                    Sonos Staff
                    May 12, 2023

                    Hi @Jmwarren85 

                    Thanks - I’ll pass this along, in addition to any more that come my way.

                    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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