Trending Lyricist I

Gapless playback issues after 15.2 update

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Is anyone else having issues with Gapless playback after updating to 15.2?

Scenario:

I have been using a loopable track on Apple Music via the built in Sonos player to play sleep sounds every night for years. This created a seamless sound with Gapless playback.

Problem:

After the update to 15.2, there is a distinct gap between the end of the track and the beginning of the repeat making the feature unusable for sleep sounds.

Fix Needed

Restore previous function to allow Gapless playback on looped tracks.

and/or

Allow reverting to a previous firmware

(Ideally allowing to revert by atleast two firmware revisions to allow people to experiment and see if a new update has fixed a previously experienced bug)

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bockersjv

Local Superstar

I too have heard this issue with Apple Music. It’s noticeable when there is a continuous piece of music that is split into segments. There is a slight hesitation.

There will likely never be the option to revert. Allowing that is way more difficult than you’d expect.

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buzz

Grand Maestro

Is there an improvement if you enable crossfade?

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Jmwarren85Author

Trending Lyricist I

Enabling cross fade causes the volume to fade in and out which is just as bad as the audible gap.

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D

dshj

Lyricist III

Same issue after latest update. Chatted with Sonos support on Friday and calling in on Monday to continue case with support.

This issue shows up for me when I playback DJ mixes that are supposed to be a seamless mix. There’s a slight hiccup between tracks that’s insane. Only just started with the most recent update.

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dshj

Lyricist III

Worked with Sonos support. My case ID is ********. Feel free to call Sonos and let them know you’re experiencing the same problem as my case. Waiting for engineering to address.

Moderator edit: removed case number.

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Jmwarren85Author

Trending Lyricist I

Oh excellent. Thanks for the update.

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B

beersushi

Lyricist III

+1 I’m also having this issue using Symfonisk Table Lamp speaker since 15.2 update when looping a single white noise track from Apple Music :(

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E

Eclipse83

Lyricist III

I’ve had the same problem, I have a few gapless tracks that I use for white noise. They have been completely useless lately due to the pause at the end of the track. I was on the phone with support for over an hour one night after they went through useless suggestions after useless suggestion. I tried to tell them over and over again that it happened immediately after the update but they wern’t having it.

All I was trying to do was report a but and it seemed like they didn’t think it was their fault or anything on their end. Eventually I gave up.

Nice job Sonos team….SMH

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