Trending Lyricist I

Gapless playback issues after 15.2 update

Forum|Forum|3 years ago
April 7, 2023
104 replies
3316 views

Is anyone else having issues with Gapless playback after updating to 15.2?

Scenario:

I have been using a loopable track on Apple Music via the built in Sonos player to play sleep sounds every night for years. This created a seamless sound with Gapless playback.

Problem:

After the update to 15.2, there is a distinct gap between the end of the track and the beginning of the repeat making the feature unusable for sleep sounds.

Fix Needed

Restore previous function to allow Gapless playback on looped tracks.

and/or

Allow reverting to a previous firmware

(Ideally allowing to revert by atleast two firmware revisions to allow people to experiment and see if a new update has fixed a previously experienced bug)

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Show previous replies

M

Michael.B

Enthusiast II

Era 300, update 16.1 - no change: gapless playback still doesn’t work with spatial audio.
Works OK with non-Dolby Atmos content OR when Spatial Music is OFF in the system settings.

E

Eclipse83

Lyricist III

If the current fix didn’t change your situation, I’d guess submitting a diagnostic and calling in would help Sonos track down the particular issue you’re experiencing.

except he stated above they stated above they had all the info they needed….but clearly not if it is still not fixed (as they thought it would be).

Hence I was asking if they needed more real world data.

Corry P

Sonos Staff

Hi @Eclipse83

We believe this issue was (largely) fixed with the February update. Again, however, some people may still be affected, so we are continuing work.

Apologies for not updating the thread earlier - it seems I didn’t receive an update on this ticket, likely due to the non-universal nature of the fix.

I hope this helps.

Do you need any more data?

Thank you, but I don’t believe so, no.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

M

Michael.B

Enthusiast II

Era 300, update 16.1.1 - no progress.

E

Eclipse83

Lyricist III

Era 300, update 16.1.1 - no progress.

weird, i thought the Era speakers are the ones that were working?

depressing to say the least, we are well over a year now with this issue.

E

Eclipse83

Lyricist III

Still not working even with the massive “messy” release of the new app.

M

Michael.B

Enthusiast II

The latest 16.2 firmware update (80.00.04) introduced lossless audio in Apple Music.

80.00.04

Release date: 5/13/2024

In this update:

Added lossless audio support for Apple Music.
Bug fixes and performance enhancements.

Any changes with gapless playback? Have anyone tried?

I haven’t updated the firmware yet, as well as the mobile app still staying with the good old 16.1...

R

RichP319

Contributor I

Can confirm this is now working correctly for me. The Beatles Abbey Road is now beautifully segueing between tracks once more, with no gaps! I’m on 80.00.08 and using an Era 300.