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jmschles
Contributor I
December 4, 2019
Answered

Explicit songs from Spotify blocked.

I recently set up a Sonos system, and Spotify is the only service I’ve connected. I want to be able to play songs marked as “explicit” through Sonos, but they’re grayed out.

It seems like this has to either be a Spotify thing or a Sonos thing, but…

  • I’ve never filtered explicit content in Spotify, but I checked my Spotify settings just in case, and “Allow explicit content” is indeed enabled
  • I found “Content Filters” in the Sonos settings, but “Filter Explicit Content” is grayed out and says “Not supported”

Any idea what might be going on? I haven’t found an answer on the forums yet. Thanks!

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    Answer
    February 11, 2020

    @jmschles Sorry for the slow response to your Sonos Community question. I understand that you want to play explicit content from your Spotify music service on Sonos. Please follow the steps in this link for confirming your parental controls with Sonos. You describe the option as being grayed out.  Is your Spotify account a premium or free account? Also, as per the provided link above, have you confirmed that your Spotify account does not have its own parental control filters that need to be updated? Lastly, please use this link to remove the Spotify account and re-add the service to Sonos and let us know of the testing results. We will also want to see an updated diagnostic report so please use this link for submitting the report and reply with that report number as well.

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    33 replies

    Tiputus
    Avid Contributor I
    December 6, 2019

    I recently set up a Sonos system, and Spotify is the only service I’ve connected. I want to be able to play songs marked as “explicit” through Sonos, but they’re grayed out.

    It seems like this has to either be a Spotify thing or a Sonos thing, but…

    • I’ve never filtered explicit content in Spotify, but I checked my Spotify settings just in case, and “Allow explicit content” is indeed enabled
    • I found “Content Filters” in the Sonos settings, but “Filter Explicit Content” is grayed out and says “Not supported”

    Any idea what might be going on? I haven’t found an answer on the forums yet. Thanks!

    I have exactly the same problem. Have been using Sonos + Spotify for long time but haven’t experiences a problem liike this before.

    Airgetlam
    Airgetlam
    December 6, 2019

    Have you tried to contact Sonos Support directly to discuss it?

    I usually suggest the phone folks, they have more tools available because they're on the phone with you, but they are only available Monday through Friday during business hours. Both the Twitter and Facebook support folks are available 24/7.

    Bruce
    Pelicans
    Lyricist I
    January 26, 2020

    Did you solve this?

    John B
    January 26, 2020

    The  only thing I am aware of is Settings,  System, Parental Controls.  Have you tried that?

    Pelicans
    Lyricist I
    January 26, 2020

    Hi John,

     

    Thanks for the reply. Yes, I’ve tried that in both the sonos and Spotify settings. Very frustrating. 

    John B
    January 26, 2020

    Assuming you have 'filter explicit content' set to 'disabled '  in the Sonos app then my only other suggestions are to delete your Spotify sccount from Sonos then re-add it as a service, and to reboot (power cycle) all your Sonos components. 

    nixnac
    Contributor I
    February 8, 2020

    Bump.  Having the same issue.

    Anonymous
    Answer
    February 11, 2020

    @jmschles Sorry for the slow response to your Sonos Community question. I understand that you want to play explicit content from your Spotify music service on Sonos. Please follow the steps in this link for confirming your parental controls with Sonos. You describe the option as being grayed out.  Is your Spotify account a premium or free account? Also, as per the provided link above, have you confirmed that your Spotify account does not have its own parental control filters that need to be updated? Lastly, please use this link to remove the Spotify account and re-add the service to Sonos and let us know of the testing results. We will also want to see an updated diagnostic report so please use this link for submitting the report and reply with that report number as well.

    jmschlesAuthor
    Contributor I
    February 11, 2020

    Hi all, thanks for the replies. I back-burnered this for a good while, came back today, and lo and behold, I can play explicit songs now. The one thing I’m sure of is that it isn’t because of anything I did.

    I’ll go ahead and respond to @John G ‘s suggestions anyhow in case they’re helpful to anyone:

    • As described in my initial post, Sonos content filters just look disabled. I’ll attach a screenshot below. (Ignore the tripled message, guessing that’s just a minor bug.) I’m wondering if this feature would enable if I went and turned on parental controls in Spotify, but now that things are working, I’m afraid to mess with it!
    • My Spotify account is premium
    • Also covered in my original post, but I did verify that parental controls weren’t on in Spotify (they never were)
    • It’s possible unlinking/relinking Spotify would’ve fixed this, but again, now that it’s working, I’d rather not touch anything. Worth a try for others.
    Parental controls screenshot

     

     

    Anonymous
    February 12, 2020

    @jmschles Thank you for the follow up and letting us know you are working now. I’ll mark the answer here. Please follow up if the issue arises again.

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