I recently set up a Sonos system, and Spotify is the only service I’ve connected. I want to be able to play songs marked as “explicit” through Sonos, but they’re grayed out. It seems like this has to either be a Spotify thing or a Sonos thing, but… I’ve never filtered explicit content in Spotify, but I checked my Spotify settings just in case, and “Allow explicit content” is indeed enabled I found “Content Filters” in the Sonos settings, but “Filter Explicit Content” is grayed out and says “Not supported” Any idea what might be going on? I haven’t found an answer on the forums yet. Thanks!

Contributor I

Answered

Explicit songs from Spotify blocked.

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I recently set up a Sonos system, and Spotify is the only service I’ve connected. I want to be able to play songs marked as “explicit” through Sonos, but they’re grayed out.

It seems like this has to either be a Spotify thing or a Sonos thing, but…

I’ve never filtered explicit content in Spotify, but I checked my Spotify settings just in case, and “Allow explicit content” is indeed enabled
I found “Content Filters” in the Sonos settings, but “Filter Explicit Content” is grayed out and says “Not supported”

Any idea what might be going on? I haven’t found an answer on the forums yet. Thanks!

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Answer

@jmschles Sorry for the slow response to your Sonos Community question. I understand that you want to play explicit content from your Spotify music service on Sonos. Please follow the steps in this link for confirming your parental controls with Sonos. You describe the option as being grayed out. Is your Spotify account a premium or free account? Also, as per the provided link above, have you confirmed that your Spotify account does not have its own parental control filters that need to be updated? Lastly, please use this link to remove the Spotify account and re-add the service to Sonos and let us know of the testing results. We will also want to see an updated diagnostic report so please use this link for submitting the report and reply with that report number as well.

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hamsteronwheel

Lyricist I

Having the same issue. Parental Controls in Sonos are disabled. Have removed and re-added my Spotify account.

F

Finnabbie

Avid Contributor I

Same issue here. Any fix??

Paul A

Retired Sonos Staff

Hi @hamsteronwheel.

Welcome to the Sonos community and thanks for reaching out to us.

I would like to share with you the guide already provided above on how to fix the issue.

@jmschles Sorry for the slow response to your Sonos Community question. I understand that you want to play explicit content from your Spotify music service on Sonos. Please follow the steps in this link for confirming your parental controls with Sonos. You describe the option as being grayed out. Is your Spotify account a premium or free account? Also, as per the provided link above, have you confirmed that your Spotify account does not have its own parental control filters that need to be updated? Lastly, please use this link to remove the Spotify account and re-add the service to Sonos and let us know of the testing results. We will also want to see an updated diagnostic report so please use this link for submitting the report and reply with that report number as well.

I hope this helps.

Please let us know if you still have further questions or concerns. We are always here to help.

Thanks,

Help others find useful content by clicking the like button and selecting the best answer to your question

Paul A

Retired Sonos Staff

Hi @Finnabbie.

Welcome to the Sonos community and thanks for reaching out to us.

I would like to share with you the guide already provided above on how to fix the issue.

@jmschles Sorry for the slow response to your Sonos Community question. I understand that you want to play explicit content from your Spotify music service on Sonos. Please follow the steps in this link for confirming your parental controls with Sonos. You describe the option as being grayed out. Is your Spotify account a premium or free account? Also, as per the provided link above, have you confirmed that your Spotify account does not have its own parental control filters that need to be updated? Lastly, please use this link to remove the Spotify account and re-add the service to Sonos and let us know of the testing results. We will also want to see an updated diagnostic report so please use this link for submitting the report and reply with that report number as well.

I hope this helps.

Please let us know if you still have further questions or concerns. We are always here to help.

Thanks,

Help others find useful content by clicking the like button and selecting the best answer to your question

controlav

Lead Maestro

According to my iPhone S1 app, Spotify does not offer content filtering on Sonos. It says it is only available on Amazon, Apple, and YTM of my services.

My S2 app is the same.

Not sure how you managed to enable content filtering when it isn’t supposed to be supported. Maybe its a geo-thing? I am in the USA.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

controlav

Lead Maestro

Can you give an example of a Spotify track that is blocked from playback?

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

Ken_Griffiths

I only use the free version of Spotify, so I’m not sure if this may assist, but Spotify itself has explicit content filtering that can be toggled off/on within the Spotify App. I’m not sure however if that option then filters through to sonos, as I can’t see the playlists with my free version of the software.

Attached is a screenshot from my Spotify App though FWIW ..and it needs to be ‘ON’ for explicit content to show in the Spotify App. It also may take a while after setting the option for it to feed through to sonos, that’s if it does have any bearing on the Sonos/Spotify content.

P

PaddyPDX

Trending Lyricist I

Same problem I just noticed. Trying to play Lana Del Rey’s Norman F***ing Rockwell via Spotify account and half of the songs that are marked as explicit don’t play in Sonos - they are greyed out. But If I play the album directly from Spotify app and choose to stream to my Sonos speakers it works. Please fix this very annoying issue Sonos support.

Paul A

Retired Sonos Staff

Hi @PaddyPDX.

Welcome to the Sonos community and thanks for bringing this to our attention. I understand your situation where you’re coming from. Let me help you out.

I would like to recommend going through some of the provided recommendations above so we can check if it would help fix the issue.

@jmschles Sorry for the slow response to your Sonos Community question. I understand that you want to play explicit content from your Spotify music service on Sonos. Please follow the steps in this link for confirming your parental controls with Sonos. You describe the option as being grayed out. Is your Spotify account a premium or free account? Also, as per the provided link above, have you confirmed that your Spotify account does not have its own parental control filters that need to be updated? Lastly, please use this link to remove the Spotify account and re-add the service to Sonos and let us know of the testing results. We will also want to see an updated diagnostic report so please use this link for submitting the report and reply with that report number as well.

I hope this helps.

Please let us know if you have further questions or concerns. We are always here to help.

Thanks,

Help others find useful content by clicking the like button and selecting the best answer to your question

P

PaddyPDX

Trending Lyricist I

No that was not the issue. My settings are not and were never set up to block explicit content in either Sonos or Spotify and it has always worked previously, the ability to play explicit songs as well as non explicit songs. The explicit songs just have an “E” in a grey box next to the song name. Anway, long story short, must have been a problem at the Sonos end, as today when I opened the same album the songs are all listed as normal again with the “E” next to the explicit songs and they are playing just fine.

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