I recently set up a Sonos system, and Spotify is the only service I’ve connected. I want to be able to play songs marked as “explicit” through Sonos, but they’re grayed out. It seems like this has to either be a Spotify thing or a Sonos thing, but… I’ve never filtered explicit content in Spotify, but I checked my Spotify settings just in case, and “Allow explicit content” is indeed enabled I found “Content Filters” in the Sonos settings, but “Filter Explicit Content” is grayed out and says “Not supported” Any idea what might be going on? I haven’t found an answer on the forums yet. Thanks!

Contributor I

Answered

Explicit songs from Spotify blocked.

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I recently set up a Sonos system, and Spotify is the only service I’ve connected. I want to be able to play songs marked as “explicit” through Sonos, but they’re grayed out.

It seems like this has to either be a Spotify thing or a Sonos thing, but…

I’ve never filtered explicit content in Spotify, but I checked my Spotify settings just in case, and “Allow explicit content” is indeed enabled
I found “Content Filters” in the Sonos settings, but “Filter Explicit Content” is grayed out and says “Not supported”

Any idea what might be going on? I haven’t found an answer on the forums yet. Thanks!

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Answer

@jmschles Sorry for the slow response to your Sonos Community question. I understand that you want to play explicit content from your Spotify music service on Sonos. Please follow the steps in this link for confirming your parental controls with Sonos. You describe the option as being grayed out. Is your Spotify account a premium or free account? Also, as per the provided link above, have you confirmed that your Spotify account does not have its own parental control filters that need to be updated? Lastly, please use this link to remove the Spotify account and re-add the service to Sonos and let us know of the testing results. We will also want to see an updated diagnostic report so please use this link for submitting the report and reply with that report number as well.

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Paul A

Retired Sonos Staff

Hi @PaddyPDX.

Thanks for the update and immediate response.

You may have a point with that. It may have been a Sonos issue or just a glitch that was fixed with the recent update since updates do comes with feature releases, feature updates, and bug fixes. The good news is everything is up and running and re now playing. I do hope the issue ends here so that you’ll continue to love and enjoy your Sonos.

If you still have any further issues or concerns, please do not hesitate to reach out or create a topic. We’re always here to help out.

Thanks,

Help others find useful content by clicking the like button and selecting the best answer to your question

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Flanno

Lyricist I

I noticed I had the same issue today which I have since fixed. I use spotify as my music service with sonos. First I removed my spotify account from sonos, than I signed out of my sonos account. I went into my spotify settings and toggled off and than on "Allow explicit content". I signed back into sonos and added spotify account again. It worked for me.

I hope this helps.

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PaddyPDX

Trending Lyricist I

Thanks @ Flanno. I also did something similar to get it working. However, in the last month or so I’ve noticed it started to happen again so I guess I will need to go through the process again.

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BSam95

Lyricist I

Hello,

Any long term fix for this issues within Sonos App?

Ive read through the thread multiple times and I’m having the same issue as everyone else.

I have the most up to date Sonos App
I have a premium Spotify account.
Parental controls in Spotify are set to “allow explicit content”.
Parental Control within Sonos is grayed out and doesn’t allow me to click on it.
I’ve disabled Spotify from Sonos and re-registered it multiple times.

After troubleshooting these steps over and over I still cannot listen to Spotify content that has the “e for explicit” next to the song. I don’t even listen to a lot of explicit content but these days every other song is listed as explicit.

Has Sonos come up with any update or resolution to this? The people who have had this resolved stated it just happened by chance. I just got this entire system setup and a little disappointed that the Sonos app skips half of the songs I want to hear.

Please help out!

S

slacabos

Lyricist I

I have the same issue as described here with my Spotify Premium account.
I’ve tried following all the steps described but without success.

No parental controls are set either end and reconnecting the account didn’t work too.

R

Rundembear

Lyricist I

First off, the ‘answer’ people keep reposting is worthless. Please just stop. If you read the details of what is going on the ‘advice’ is just annoying. Telling people how to change parental controls when the problem report clearly says that parental controls are greyed out Nice.

Here is what I have found. We have two premium Spotify accounts. One Sonos account (natch).
If I use my Spotify (same email as the Sonos account) from within the Sonos app, I can play ‘E’ songs. If my wife uses her Spotify (different email) Sonos not only greys out the explicit songs, it also greys out the parental controls.

Would be interesting if others with this issue also have email address mismatch between Spotify and Sonos.

in any case, this is a bug in the Sonos software, and needs to be fixed by Sonos.

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Rundembear

Lyricist I

Oh, one more twist. My parental controls are also greyed out. Because, I think, Sonos claims to not filter songs from Spotify. Except, obviously, if you use Spotify from within the Sonos app it does filter. Sometimes.

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stewartgodfrey

Lyricist I

I notice Sonos have marked this as ‘answered’ but it certainly isn’t for me and it appears many others. Could we have an update from someone in support on what the issue is here and if there is going to be a proper fix? As many have pointed out, the Spotify app is set to allow explicit content and the option is greyed out in Sonos. I’ve tried deleting the Spotify account, checked everything is up to date, restarted all my Sonos boxes and restarted the app but it (for me at least) makes no difference - anything marked as explicit is ignored and won’t play. Looking at a general internet search this seems to be an issue for a lot of users.

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Michael_262

Lyricist II

Hi All

This has just also happened on my system.

We have had the sonos / spotify link working for years - and never had a problem with parental controls.

Then this weekend they are all greyed out and parental controls greyed ("not supported") in Sonos with nothing filtered out in Spotify.

Please can Sonos look at this as something has clearly changed.

Happy to open an new thread if people advise that this has been erroneously "closed" so Sonos team won't look at it.

Michael

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Mcsutton

Lyricist I

I've just had this problem out of nowhere, works if I play through Spotify app but not through sonos app, have uninstalled and re-installed app. Not working!

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