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Contributor I
May 8, 2024

Disaster App Update 80.xx.xx - May 2024

  • May 8, 2024
  • 228 replies
  • 15059 views

I just want to put my review (app store) from the latest update here in as already so many of us feel the same way:

 

first of all - i m a customer and fan since 2011 and i ve several setups in my home: 1x arc - 2x era 300 - 1x sub (3rd gen) - 1x beam (2nd gen) - 2x era 100 - 1x one (2nd gen). also i m a software dev and system admin for about 25y (large international corporation). yesterday I downloaded the new update and it s a total failure and complete disaster! it s so bad that i m willed to sell all my speakers if it s not corrected or will be rollbacked. the new design is neither intuitive nor performant (iPhone 14 pro) and also key features missing like editing an actual playlist/cue, sleep timer, alarm, etc. also my favorites don’t work anymore, can’t mute, can’t switch between tv and music, nas settings gone and are not available, some services had to been removed and new connected, etc.

how is it possible that a big company like this „burn it down to the ground“ when the app before was nearly perfect?! where is the quality management, the testing rings, etc.? it s unbelievable - such an disappointment and like i wrote before - if this is the new way i m out and selling all my speakers. you can also read a lot of the same opinions in the official sonos community/forum. this is all a huge L

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228 replies

Prodigy III
June 19, 2024

EDIT: So I am clear: are you going to try the above or have you just tried it?

On your Sonos app, can you currently see your Beam, Era (1) and Era (2) as three separate/individual speakers? 

Lyricist III
June 19, 2024

EDIT: So I am clear: are you going to try the above or have you just tried it?

On your Sonos app, can you currently see your Beam, Era (1) and Era (2) as three separate/individual speakers? 

no I am at work. They all appeared in the system before. Now only beam

Prodigy III
June 19, 2024

EDIT: So I am clear: are you going to try the above or have you just tried it?

On your Sonos app, can you currently see your Beam, Era (1) and Era (2) as three separate/individual speakers? 

no I am at work. They all appeared in the system before. Now only beam

 

Okay, try the above when you can and see what happens. Happy to help further, as I’m sure many others will be.

Lyricist III
June 19, 2024

EDIT: So I am clear: are you going to try the above or have you just tried it?

On your Sonos app, can you currently see your Beam, Era (1) and Era (2) as three separate/individual speakers? 

no I am at work. They all appeared in the system before. Now only beam

 

Okay, try the above when you can and see what happens. Happy to help further, as I’m sure many others will be.

thank you !!! I would like to understand how to connect them correctly initially after a reset.

Lyricist III
June 19, 2024

EDIT: So I am clear: are you going to try the above or have you just tried it?

On your Sonos app, can you currently see your Beam, Era (1) and Era (2) as three separate/individual speakers? 

no I am at work. They all appeared in the system before. Now only beam

 

Okay, try the above when you can and see what happens. Happy to help further, as I’m sure many others will be.

thank you !!! I would like to understand how to connect them correctly initially after a reset.

Sorry, I'm using Google translator.

Prodigy III
June 19, 2024

EDIT: So I am clear: are you going to try the above or have you just tried it?

On your Sonos app, can you currently see your Beam, Era (1) and Era (2) as three separate/individual speakers? 

no I am at work. They all appeared in the system before. Now only beam

 

Okay, try the above when you can and see what happens. Happy to help further, as I’m sure many others will be.

thank you !!! I would like to understand how to connect them correctly initially after a reset.

Sorry, I'm using Google translator.

 

No apology needed!

When you have switched them all back on again, in that sequence, I hope they will all connect. But come back on here and let us know what you see in the Sonos app and we can progress from there. 

Lyricist III
June 20, 2024

They don't connect. At first everything goes well, they connect to the network, then I connect them as surround speakers, the right one gives a signal, select it, wait, writes successfully, the final sound is heard only from beam. And there are none in the system and the indicators are not shining

Lyricist III
June 20, 2024

They don't connect. At first everything goes well, they connect to the network, then I connect them as surround speakers, the right one gives a signal, select it, wait, writes successfully, the final sound is heard only from beam. And there are none in the system and the indicators are not shining

In the morning I unplugged them and turned them on, now they glow white. But there are none in the system and there is no sound

Prodigy III
June 20, 2024

I’m running out of ideas! 
I suggest you download the Windows or Mac version of the Sonos app, and log in there. See if the speakers show up there. (The desktop apps are a bit more like the old app and sometimes are able to show things the phone app doesn’t…)

Lyricist III
June 20, 2024

I'll try your edited advice again