Contributor I

Disaster App Update 80.xx.xx - May 2024

Forum|Forum|2 years ago
May 8, 2024
228 replies
15059 views

I just want to put my review (app store) from the latest update here in as already so many of us feel the same way:

first of all - i m a customer and fan since 2011 and i ve several setups in my home: 1x arc - 2x era 300 - 1x sub (3rd gen) - 1x beam (2nd gen) - 2x era 100 - 1x one (2nd gen). also i m a software dev and system admin for about 25y (large international corporation). yesterday I downloaded the new update and it s a total failure and complete disaster! it s so bad that i m willed to sell all my speakers if it s not corrected or will be rollbacked. the new design is neither intuitive nor performant (iPhone 14 pro) and also key features missing like editing an actual playlist/cue, sleep timer, alarm, etc. also my favorites don’t work anymore, can’t mute, can’t switch between tv and music, nas settings gone and are not available, some services had to been removed and new connected, etc.

how is it possible that a big company like this „burn it down to the ground“ when the app before was nearly perfect?! where is the quality management, the testing rings, etc.? it s unbelievable - such an disappointment and like i wrote before - if this is the new way i m out and selling all my speakers. you can also read a lot of the same opinions in the official sonos community/forum. this is all a huge L

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A

AndreyN1971

Lyricist III

I'll try your edited advice again

and I can’t return the 5GHz frequency to the application. Deleted by mistake. I'm thinking about changing my router already. What is puzzling is that they worked for one day and then switched off.

A

AndreyN1971

Lyricist III

I'll try your edited advice again

and I can’t return the 5GHz frequency to the application. Deleted by mistake. I'm thinking about changing my router already. What is puzzling is that they worked for one day and then switched off.

web version sees eras not connected

A

AndreyN1971

Lyricist III

A miracle has happened! I connected beam to the Internet with a wire and the era is connected!!! I'm incredibly happy, the sound is awesome! Thanks for the advice. Maybe this experience will help someone too

R

Rhonny

Prodigy III

A miracle has happened! I connected beam to the Internet with a wire and the era is connected!!! I'm incredibly happy, the sound is awesome! Thanks for the advice. Maybe this experience will help someone too

Oh yes. That would have been a good additional suggestion to have given you…!

D

Dr. Douglas 615

Lyricist III

I spent the entire morning unplugging, plugging in. . . several times.

Resetting App on my iPad and iPhone. . . several times.

Finding Network. . . several times.

Had to update all of my speakers again. . . working yesterday (after I went through the above ritual) but today there are no Sonos speakers on my network. They were found yesterday. Today we are starting the day same as every other day. Some or all of the speakers are not found- -repeat the above ritual every morning. Was only 3 hours today. . . small victory versus most mornings.

Which will come first- they fix their app or the company evaporates into dust as customers leave in droves. .. .remember Blackberry!

C

Claw61

Contributor I

Has there been any feedback as to when the play button will return to the Tidal app for Artist Radio or Top Hits? I just did the Sonos update, but its still not there.

H

Hopman0608

Lyricist I

Has anyone seen or heard of a sign of hope to correct this Sh-- Show ? Only encouragement I had was submitting a diagnostic test while on hold for service and got one of my 2 zones back. And on hold for 85 minutes and never picked up.

R

Rhonny

Prodigy III

Has anyone seen or heard of a sign of hope to correct this Sh-- Show ? Only encouragement I had was submitting a diagnostic test while on hold for service and got one of my 2 zones back. And on hold for 85 minutes and never picked up.

Yesterday’s app update, maybe? Another small step forward for some.

D

Dr. Douglas 615

Lyricist III

A week of no devices in my home finding the Sonos system on my WiFi (only one WiFi so all on one). Strange that most speakers play Sonos content when I turn them on and off on the speaker. So my Move plays radio when I hit enter on the Move. Era 300’s play Radio Paradise and my Era 100’s are playing Amazon Music. I can listen to these three items but can not access any speaker from the Sonos App on any device that anyone owns. Every morning I go through the shut-down WiFi, unplug all speakers, reset all Sonos apps on all devices, and still Sonos can’t find Sonos on my WiFi on any device so there is no control.

Good news- a full suite of Apple Home Pods will be delivered tomorrow so I can enjoy Music and radio again. I have $8,000 of Sonos speakers in my home and office locations and are 100% boat anchors now. None of my MANY Sonos speakers connect thorough AirPlay2 anymore so they have all been rendered useless and I can no longer spend 1-2 hours every morning hoping today is the day I regain Sonos access through the App.

So sad and depressing. . . ..

E

ewe

Contributor I

I had hoped that Sonos might notice that the new app is a disaster. However, after reading the comments posted since my first comment, nothing has improved. I went from loving and recommending Sonos to telling people to avoid it.

I reinstalled the original app (instructions in earlier post) and blocked update on my phone for Sonos, so they do not overwrite the old app. The old app was just OK, but it is a miracle compared to the current app. It does not seem like Sonos is the least concerned about this.

My suggestion to all is to revert back to the old app. That works fine for me.

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