Contributor I

Disaster App Update 80.xx.xx - May 2024

Forum|Forum|2 years ago
May 8, 2024
228 replies
15059 views

I just want to put my review (app store) from the latest update here in as already so many of us feel the same way:

first of all - i m a customer and fan since 2011 and i ve several setups in my home: 1x arc - 2x era 300 - 1x sub (3rd gen) - 1x beam (2nd gen) - 2x era 100 - 1x one (2nd gen). also i m a software dev and system admin for about 25y (large international corporation). yesterday I downloaded the new update and it s a total failure and complete disaster! it s so bad that i m willed to sell all my speakers if it s not corrected or will be rollbacked. the new design is neither intuitive nor performant (iPhone 14 pro) and also key features missing like editing an actual playlist/cue, sleep timer, alarm, etc. also my favorites don’t work anymore, can’t mute, can’t switch between tv and music, nas settings gone and are not available, some services had to been removed and new connected, etc.

how is it possible that a big company like this „burn it down to the ground“ when the app before was nearly perfect?! where is the quality management, the testing rings, etc.? it s unbelievable - such an disappointment and like i wrote before - if this is the new way i m out and selling all my speakers. you can also read a lot of the same opinions in the official sonos community/forum. this is all a huge L

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B

Bumfluff

Lyricist I

Just seconding what’s being said. This update is a disaster that doesn’t work. Can’t create a queue or play more than one song at a time. I’ve been on the phone with Sonos for an hour and a half and they confirm this. I can’t play anything from only of my playlists on Apple Music and can select one song at a time from Apple Music. this is how Sonos launched the update. I’m ready to replace all my speakers and use a different system.

R

Rhonny

Prodigy III

Just seconding what’s being said. This update is a disaster that doesn’t work. Can’t create a queue or play more than one song at a time. I’ve been on the phone with Sonos for an hour and a half and they confirm this. I can’t play anything from only of my playlists on Apple Music and can select one song at a time from Apple Music. this is how Sonos launched the update. I’m ready to replace all my speakers and use a different system.

It’ll all be fixed. Likely July by the looks of the forward planning they’ve mentioned... Frustrating but there is no way around it.

J

JayR_4527

Lyricist I

Sonos has turned to absolute dogshit. No issues for years, now I have speakers randomly dropping out of my system and I find them in a room on their own, and adding them back is an absolute ball ache. I can’t disable WiFi on one surround speaker, so it’s currently cocking up my WiFi. The other is on the Sonos network. I’ve had to reset everything numerous times. The apps crap with “somethings wrong try again” being the answer to everything. Support is shit.

I'm done with this company. Fckn total waste of money. Whoever’s cocked the system that was working fine up with bs updates needs sacking instantly.

J

JayR_4527

Lyricist I

100% leaving a negative review for this crappy system.

pwt

Virtuoso

Just seconding what’s being said. This update is a disaster that doesn’t work. Can’t create a queue or play more than one song at a time. I’ve been on the phone with Sonos for an hour and a half and they confirm this. I can’t play anything from only of my playlists on Apple Music and can select one song at a time from Apple Music. this is how Sonos launched the update. I’m ready to replace all my speakers and use a different system.

It’ll all be fixed. Likely July by the looks of the forward planning they’ve mentioned... Frustrating but there is no way around it.

Yes there is, if you’re lucky. I retained components running S1 (a delight to use compared to what S2 has become), and I’ve only one component that can’t (won’t) run S1. So, I’m rolling my system back.

I’ll live with the Era 300 as a standalone device, and won’t add further components to the system.

4 x P:5 | Sub | 4 x P:1 | 3 x Connect | 2 x Boost | Connect:Amp | 2 x One | Amp | Move | Port | Era 300

A

AndreyN1971

Lyricist III

I bought two ERA 300s a few days ago. I didn’t know about the connection problems. I connected to BEAM2 for 4 hours. I thought they were faulty. But somehow I managed to connect. The next day they disconnected. Again tried many times, but did not connect. Very bad. I'll try to install version 16.1 on Android

R

Rhonny

Prodigy III

Did you connect the Era 300s to the Beam by using the function ‘Connect Surrounds’?

A

AndreyN1971

Lyricist III

yes

R

Rhonny

Prodigy III

One suggestion that might prove positive:

Turn off your router, Beam, and Eras at the wall.
Edit: force close the Sonos app.
Turn the router on and let it fully get online.
Edit: re-open the Sonos app.
Turn the Beam on and let it connect.
Turn the surrounds on and hopefully they will connect.

Sometimes for some reason it can be restarting everything and refreshing the speakers’ IP addresses that can get things back online.

A

AndreyN1971

Lyricist III

One suggestion that might prove positive:

Turn off your router, Beam, and Eras at the wall.
Turn the router on and let it fully get online.
Turn the Beam on and let it connect.
Turn the surrounds on and hopefully they will connect.

Sometimes for some reason it can be restarting everything and refreshing the speakers’ IP addresses that can get things back online.

Thank you very much, I'll try in this order. But I turned everything off completely and there was no result. I connected Beam to 2.4 and Era300 to 5 and even 2.4 and it doesn’t work. Tell me how to initially add them to the environment? I did this: Beam - hall, Era - hall1, Era - hall2. Then I renamed everything to the hall and connected it as surround speakers. Before this, I reset the program and Era and Beam too.

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