Controller update fails on macOS Ventura 13.0

The answer to the question is to go into System Settings, then Privacy & Security, then App Management, and ensure that ‘Sonos Installer’ is allowed to update or delete other applications, like so:

If you don’t see ‘Sonos Installer’ as an option, then uninstall, download (from https://support.sonos.com/en-gb/downloads ), and reinstall the latest version of the controller as described above. Once you’ve done that, then Sonos Installer should be visible in the list above.

This worked for me, problem solved! Thanks @Ringerrr

Sure. As I said, problem solved (probably) but potentially problem created (through creating a potential security weakness). Your call, of course!

For me carrying out a manual download of the App from the SONOS website is the only ‘safe’ way to go. 

The answer to the question is to go into System Settings, then Privacy & Security, then App Management, and ensure that ‘Sonos Installer’ is allowed to update or delete other applications, like so:

If you don’t see ‘Sonos Installer’ as an option, then uninstall, download (from https://support.sonos.com/en-gb/downloads ), and reinstall the latest version of the controller as described above. Once you’ve done that, then Sonos Installer should be visible in the list above.

 

To echo this, you can go to the Finder > Applications > (right click on) Sonos > Show Package Contents > Search for Sonos Installer (making sure you select “Sonos” as the folder to search) --- Then Open Security & Privacy settings > App Management --- Finally, drag and drop Sonos Installer into the app management settings page. 

 

[Alternative 1] Using the uninstall menu option, then re-installing the latest DMG file automatically adds this to the App Management section. 

 

[Alternative 2 - NOT RECOMMENDED] You can also just download the newest DMG, drag to the Applications folder, choose “replace”, and it will update without the error. This option will NOT add the Sonos Installer to the App Management page under security & privacy...you may run into this problem again on the next update if you do it this way. 

This worked also for the Sonos S1 Controller on MacOS Ventura.

I really wonder why Sonos does not highlight that topic and solution in the general FAQ section for Updates - at least not in the German section - especially as no error code is given back from the program. I just found this solution by searching in the community by googling. Please add it to the FAQ. 

Same issue, Ventura 13.1, I deleted desktop app and re-installed and resolved issue.

Same issue, Ventura 13.1.

Deleted Sonos app (drag to bin) and downloaded new version from Sonos downloads. Installed (drag app to Applications) and now working.

Checked App Management but nothing added there during the install. Sharing security concerns I’ve not added it as it seems to be working without it.

Would be good if Sonos tech support had actually shared this with their customers, or at the very least put a notification on the main support page, rather than me having to Google for the answer. 

Thank you (all) for this.  I truly appreciate this.  I’m not a tech guru, but I was able to get Sonos back up  and running for my wife’s MacBook Air and my Macbook Pro.

I haven’t done a lot of study on it yet, but thought I”d ask: is there a similar process for iOS, as I have the same issues on my ipad and iphone.

Thanks

You can, if you so choose, delete and reinstall, the effect would be the same. However, Apple hasn’t changed the way iOS updates apps, so just running the update from the Apple Store works as it always has, properly. No need to delete, unless you want to, or feel the need. 

I thank “Wintegrations” for that answer.  I am using Sonos S1 Controller on Ventura.  I went to Applications, found ‘Sonos S1 Controller.app’.  I right clicked and chose ‘Package Contents’.  It displayed a folder called Contents.  I opened that folder and saw another folder called MacOS.  In that folder I found ‘Sonos S1 Installer’. I dragged that file/app to the App Management within Privacy and Security.  I relaunched the Sonos Controller and updated Sonos like normal with no errors.

Thanks again!