Connection to Spotify was lost

Thank you for the update.That is certainly odd.

I would recommend additional network diagnostics. Moving forward, I think it would be best to give us a call during operation hours so we can proceed with troubleshooting live.The tools our agents have available to them will be more helpful in this case.

I too am having Spotify connection issues now. But Pandora works 100% of the time!  I had my Sonos working with Spotify for nearly a year now with no issues.  Not sure what changed several weeks ago.  After reading through all the community reports and tried uninstalling, reinstalling, and reauthorizing using my PC and Android, still cannot get Spotify to work. Diagnostic number 359449923. Please help!

I fixed the same problem on my Play-3 with setting  my router. On router setting menu, the wireless mode set manually on b/g legacy instead of automatic.

Hope it will be useful.

Stay safe.

Chiming in that I’m also having Spotify issues the past few days. I will get random song skips, and occasionally it just stops. Nothing at all has changed in my system. I caught a message on my phone that said “connection to Spotify was lost” during one of the skips. Doubtful it is the wireless connection (but I guess shouldn’t rule out completely) as I have Fios in a 1,400 square foot condo and all speakers within 15 feet of my router. 

FIOS isn’t the issue, that the connection between your router and the outside world. In the vast majority of these cases, it’s the connection between the speaker and the router, which boils down to wifi interference or possibly duplicate IP addresses, which should, in a proper router,  get fixed in a 24 hour lease renewal, but doesn’t always happen, for a variety of reasons. 

Diagnostic 1931780419

Same issue as many others seem to be having with intermittent song skipping when playing from Spotify. I've changed the Ethernet cable and even changed the port it is connected to on my router. I've tried turning off my Netgear Nighthawk X6S but the issue continues

We have also been having this issue playing Spotify in recent weeks.  It will either say “Connection to Spotify was lost” or “The song was not encoded properly”.  In the former case, mid-song it will jump to the next one; in the later case, it will skip the next song in the list and move to the one after that.  Very, very frustrating..  

And:  Your confirmation number is: 1891547473

Having the ‘unable to connect to Spotify issue’. This has been an issue that’s been ongoing for a couple of years that we would really like to be fixed.

Sonos displays the unable to connect to Spotify message then skips to the next song. Sometimes the next song plays and sometimes it also cannot play.

Any fix would be great.

Diagnostic: 1629645934

+1000

Spotify is the only streaming service for me that I get errors with within Sonos. Pandora and Amazon, my other two services, no issues, ever.

So, to the Sonos support staff, are we expected to each submit problem incidents/tickets so the numbers of complaints draw more attention to this issue? In hopes that either a bug is identified and fixed by Sonos or Spotify engineers or that instructions are provided by the app for customers to isolate/fix the issue (thinking more digital transformation for Sonos)?