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jakberridge
Contributor I
March 20, 2020
Answered

Connection to Spotify was lost

Hi, I’ve looked through many topics, rebooted, reauthorised, entered my account details again,  and still Spotify won’t connect. Please help!

 

diagnostic number 1384717218.

Thank you

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    Answer
    March 20, 2020

    Hello @jakberridge. Welcome to the Community. I understand that you are losing connection to Spotify. Your Bridge is inconsistently losing connection to the network. Even if it is only for a fraction of a second, this can cause the speakers to lose connection to the Spotify server.

    This is most likely caused by a faulty Ethernet cable. Are you able to replace the cable that your Bridge is using?

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    125 replies

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    UnDeux
    Lyricist I
    June 12, 2020

    Same issues. It's been this way for more than a month. Then it'd fixed itself. Another day, another time, this would happen again. Only with Spotify.

    Songs would also skipped from time to time.

      hutters
      Lyricist III
      June 14, 2020

      And another one here with “connection to Spotify was lost”.

      Everything else works just fine.  It really is about time this was resolved!

       

      Diagnostics number is: 1272655273.

      okdent
      Lyricist I
      June 17, 2020

      Same here 5 years strong every work day not issues.  Time to press the revert button over there.  Terrible as it plays throughout my office and my patients and i just love how it skips 5-6 times an hour.

      Wednesday, June 17, 2020 - 8:33 AM Pacific Time
      Unable to play 'Baba O'Riley' - the connection to Spotify was lost.

      Wednesday, June 17, 2020 - 8:33 AM Pacific Time
      Unable to browse music

      Wednesday, June 17, 2020 - 8:51 AM Pacific Time
      Unable to play 'Midnight Rider' - the song is not encoded correctly.

      Wednesday, June 17, 2020 - 8:56 AM Pacific Time
      Unable to play 'Way It Goes' - the connection to Spotify was lost.

      Wednesday, June 17, 2020 - 9:13 AM Pacific Time
      Unable to play 'Changes - 2015 Remaster' - the song is not encoded correctly.

      Wednesday, June 17, 2020 - 9:17 AM Pacific Time
      Unable to play 'Looking for Revenge' - the connection to Spotify was lost.

      Wednesday, June 17, 2020 - 9:28 AM Pacific Time
      Unable to play 'Maggie May - Remastered Version' - the song is not encoded correctly.

      Wednesday, June 17, 2020 - 9:31 AM Pacific Time
      Unable to play 'All Day and All of the Night' - the connection to Spotify was lost.

      Wednesday, June 17, 2020 - 9:44 AM Pacific Time
      Unable to play 'One Kind Of Solomon' - the song is not encoded correctly.

      Wednesday, June 17, 2020 - 9:49 AM Pacific Time
      Unable to play 'Brazil' - the connection to Spotify was lost.

      Wednesday, June 17, 2020 - 10:02 AM Pacific Time
      Unable to play 'Stay High' - the song is not encoded correctly.

      Wednesday, June 17, 2020 - 10:07 AM Pacific Time
      Unable to play 'Secret Preference' - the connection to Spotify was lost.

      Wednesday, June 17, 2020 - 10:17 AM Pacific Time
      Unable to play 'Beast Of Burden - Remastered' - the song is not encoded correctly.

      Wednesday, June 17, 2020 - 10:23 AM Pacific Time
      Unable to play 'Weekend Friend' - the connection to Spotify was lost.

      Wednesday, June 17, 2020 - 10:37 AM Pacific Time
      Unable to play 'Cry On Me' - the song is not encoded correctly.

      Wednesday, June 17, 2020 - 10:41 AM Pacific Time
      Unable to play 'Somewhere in Between' - the connection to Spotify was lost.

      Wednesday, June 17, 2020 - 10:44 AM Pacific Time
      Unable to play 'Jessica WJ' - the connection to Spotify was lost.

      Wednesday, June 17, 2020 - 10:44 AM Pacific Time
      Unable to play the selected item.

      Wednesday, June 17, 2020 - 10:58 AM Pacific Time
      Unable to play 'Unwind' - the song is not encoded correctly.

      Wednesday, June 17, 2020 - 11:01 AM Pacific Time
      Unable to play 'The Boys Are Back In Town' - the connection to Spotify was lost.

      Wednesday, June 17, 2020 - 11:11 AM Pacific Time
      Unable to play 'Good Old Days' - the song is not encoded correctly.

      Wednesday, June 17, 2020 - 11:17 AM Pacific Time
      Unable to play 'Fresh Squeezed' - the connection to Spotify was lost.

      Wednesday, June 17, 2020 - 11:29 AM Pacific Time
      Unable to play 'Needle and Thread' - the song is not encoded correctly.

      Wednesday, June 17, 2020 - 11:35 AM Pacific Time
      Unable to play 'Repeat' - the connection to Spotify was lost.

      Wednesday, June 17, 2020 - 11:47 AM Pacific Time
      Unable to play 'No Giving Up' - the song is not encoded correctly.

      Wednesday, June 17, 2020 - 11:52 AM Pacific Time
      Unable to play 'One' - the connection to Spotify was lost.

      Wednesday, June 17, 2020 - 11:54 AM Pacific Time
      Unable to play 'One' - the connection to Spotify was lost.

      Wednesday, June 17, 2020 - 12:55 PM Pacific Time
      Unable to play 'Born in the U.S.A.' - the connection to Spotify was lost.

       

      YES THIS MANY TIMES.

       

      Travelersue
      Lyricist I
      June 18, 2020

      This is obviously a problem sonos needs to fix. I too only have this issue with spotify. I have called in a few times, tried several "fixes", and the problem is still ongoing. The last call I was told sonos is working on a known issue with no eta.

      jstroder
      Lyricist I
      June 20, 2020

      Sonos app keeps stating connection lost from Spotify. Is there a fix to this issue?I have tried from my iPhone and MacBook Pro. Both will not connect 

      nomoreme
      Lyricist I
      June 24, 2020

      I have the same problem. 

      I can't play any Spotify track from the sonos app (connection lost error massage), neither from the Spotify app selecting the Sonos from the device screen: after I select the Sonos, it says "connecting..." but after some seconds it fails and the Sonos disappear from the device list. 

      I'm having this issue in last few days, after almost a year of no problem at all. 

      Can you solve the issue? 

      cmcintosh
      Contributor I
      August 4, 2020

      I just started experiencing this today- worked perfectly before. I updated the Mac controller app too, so this spans the past two versions. It just won’t communicate with Spotify, can’t browse music or anything but can use the other Sonos services.

      Kyle A
      Kyle A
      Retired Sonos Staff
      August 4, 2020

      Hi @cmcintosh, thank you for reaching out

      I would like to take a look at the Sonos system with a diagnostic. 

      Please take a diagnostic from the Sonos App. Setting > Help & TIps > Submit Diagnostic.

      Reply with the confirmation and I’ll take a look.

      Also, could you test the Spotify service with the Spotify app as well? We’ll need to check if it’s only on the Sonos app.

      If you have other concerns, feel free to reach out.

       

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      cmcintosh
      Contributor I
      August 5, 2020

      It started working again later yesterday. Seemed to be a temporary outage? Not sure what happened, since Spotify was working on its own, and I tried Sonos radio for a bit and that worked too. I could play spotify on the speakers just fine in the afternoon though.

      David49
      Contributor I
      August 6, 2020

      Add me to the list as well. I use Napster and it’s worked well with the Sonos app for many years. Since the change to the S1 app the Napster service disappears after a short time. This doesn’t effect the playback it’s only when searching for another artist album etc that Napster isn’t there. Sometimes it reappears otherwise I have to add the service again. It seems to me this is a problem to do with the app. 

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