Connection to Spotify was lost

Hi @cmcintosh, thank you for the update and @David49 thank you for reaching out. sorry for the late response.

@cmcintosh, I’m glad it’s working; it could be a  temporary outage or the network can’t connect to the Spotify server.

This is why I asked you to test the service with the Spotify app.

In any case, if you have other concerns, feel free to reach out.

@David49, music services disappearing is a sign of the Sonos system having network issues.

Check if the Napster app is working while the Napster in the Sonos app isn’t.

If it’s working, take a diagnostic in the Sonos app. Setting > Help & Tips > Submit diagnostic and reply with the confirmation.

We would need to check the Sonos system; if this is the case. 

Update us with your findings.

Thanks Kyle, I think my problem may have been in the network. The Play 3 was connected to the 5Ghz router network via my iMac which had an outdated Sonos controller. When I started and updated the controller it was only linked to the Play 3. I selected the 2Ghz network on the iMac and all 3 speakers appeared and Napster service now remains on the iPhone. Thank you for your help. 

Hi @David49, thank you for the update.

I’m glad that it’s working and yes, Sonos can only connect to the 2.4 GHz band from the router with issues connecting to 5 GHz.

If you have other concerns, feel free to reach out. 

The community is here to help.

Remind me why I spent £4K on a petulant child, the child is called Sonos, my original children CD Hifi and Yamaha sound bar just played and didn’t have random hissy fits, is this now because I won’t go to S2 that my S1 system is why my kit is bunking? 
 

funny my 20 year old arcam amplifiers aren’t as flakey as your kit 

Hi @Sonos Spectator, thanks for reaching out to the Sonos Community and let me help you with this. First, I need you to know that using S1 or S2 should not cause you any trouble. Can you please submit a diagnostic and reply to us with the confirmation number to further check on this for you? Just let us know. We and the community are always here to help.

I got the same issue now and only with Spotify. Other services work fine. Submitted diagnostics (929590551). 
 

Doesn’t work from either Sonos or Spotify app to Sonos. Spotify alone works fine. 

Hi @NackasBV, welcome to the Sonos Community! I appreciate you reaching out here and the diagnostic. Let me help you by first suggesting to try on a different controller like another phone/computer if possible. Remove/re-add the Spotify service in the Sonos app, reboot your phone, also try to play to one speaker only. If none will work, change your Sonos system’s wireless channel from channel 6 to 11/1 and then check. 

Let us know how it goes. We and the community are always here to help.

Thanks it seemed to be a self healer. Will try your suggestions if I see it again. 

Hi, @NackasBV! Yes, just keep us posted. We and the community are always here to help.

Our system very frequently has the connection to Spotify was lost error. It drives us nuts. I ran diagnostic 622566166. If you can help us resolve it we would be very grateful.