Connection to Spotify was lost

Today suddenly my sonos speakers lost the connection to spotify of some reason, and I am not able to solve the problem. After reinstalling (also clean installs) sonos and spotify apps on my windows laptop and on my pixel phone I am still not able to play from spotify. It plays on my phone or computer, but doesn’t connect to any of my sonos speakers. Sometimes the devices appear in the spotify app on my laptop and always on my phone. But still they doesn’t connect. I don’t know if it is due to spotify or sonos but I seek a solution. So far I couldn’t find any.

Experiencing the same issues since 4 weeks. Tried everything from reset, reinstall, different device, nothing solves it. The strange thing is however that randomly it does seem to work every now and then but never for more than a couplet of songs.

With all te comments i'm reading this hardly seems to be a local issue, given the examples and cases shared by others

I’ve got the same problem. I have two play 3 speakers. They updated recently through the s2 app and now I can’t  play any Spotify.  I can’t stream Spotify from the s2 app or the Spotify app.   I’m hoping there will be a fix soon. 

@Petros_ Unplug your Sonos speakers from power, then restart your router. When the router has fully restarted, power up Sonos. Restart your controller (phone/tablet/pc etc).

If you use IPhone ensure you have given Sonos access to “local network” in privacy settings.

Been the same with me for months - every other track from Spotify doesn’t play.  Spotify works fine outside of Sonos and all other services like Amazon Music work with Sonos.  My kit is  ZP5 and 2 amps, one Play1 (new which you paid for when you bricked my my CR100 controllers) and is a few years old but please don’t Apple me (i.e deliberately break good kit) - Your kit was the Dogs Bolloxs once. Here’s my Diag ref  957425658 for what it’s worth.

I lost connection with Spotify for weeks after the latest update and spoke with the helpdesk who were ultimately unable to resolve the issue.

So I resolved the issue by changing my WIFI router to 2.4ghz which is what Sonos works on,( helpdesk advised).

A check on the Sonos app in settings for the WIFI channel revealed it was on number 6..My router was on Channel 1

A manual change of the router to Channel 6 to match the Sonos and BINGO it's now working

Go to the app- settings-system-network-sonosenet channel( may be greyed out)

Check your WIFI router is 2.4ghz and the channel is matching that of the Sonos in the settings and it will hopefully work for you

Help

Having the same problem. I can't find any information on how to fix it.

Please se the diag ref. 811764905

Best regards

Martin

@ClausN 

i did what you suggested, it worked for a day and then stopped working. What’s funny is that they’ve been working perfectly for years with my current router etc but as soon as I updated the speakers it all has gone bad. I now have two bricks thanks Sonos. 

That could indicate that your Sonos speakers are exposed to wireless interference. First check this link and apply the proposed changes:

https://support.sonos.com/s/article/3286?language=en_US

Then, if another restart of your system helps again, it might indicate duplicate IP addresses handed out by your router. Assigning fixed IP addresses for Sonos devices in the routers DHCP table could prevent that from happening again.

If the above does not help, submit a diagnostic and call Sonos Support to look into it.

This has nothing to do with wireless interference. They work perfectly fine if I stream a radio station from tuneIn but don’t work when using Spotify premium. When I press play I get an initial low hiss then it stops and says the stream can’t be played.