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jakberridge
Contributor I
March 20, 2020
Answered

Connection to Spotify was lost

Hi, I’ve looked through many topics, rebooted, reauthorised, entered my account details again,  and still Spotify won’t connect. Please help!

 

diagnostic number 1384717218.

Thank you

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    Answer
    March 20, 2020

    Hello @jakberridge. Welcome to the Community. I understand that you are losing connection to Spotify. Your Bridge is inconsistently losing connection to the network. Even if it is only for a fraction of a second, this can cause the speakers to lose connection to the Spotify server.

    This is most likely caused by a faulty Ethernet cable. Are you able to replace the cable that your Bridge is using?

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    125 replies

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    Airgetlam
    Airgetlam
    November 27, 2020

    I’m not convinced of your assumption. Different streaming services have differing tolerances for interference, where one will play without issue, another will stutter and stop. It’s certainly worth taking a look at the possibility. 

    But ClausN does suggest submitting a diagnostic, as well, since his conclusions (and mine, in concurrence) are merely based on anecdotal discussions, and the knowledge we have of common issues in Sonos use. Surely hard data provided to, and analyzed by, Sonos would be much more useful than assumptions provided by users who have mere experience. 

    Bruce
    martinmusicdk
    Lyricist I
    December 13, 2020

    I have at least fund a solution for my problem, or more a workaround.

    It seems that Sonos doesn't work well on a mesh network, where there are a 2.4 GHz and 5 GHz network. If one off my speakers are on the 5 GHz and the rest of the speakers are on the 2.4 GHz, then Spotify stop working.

    My workaround.

    I divide my network in two differences SSID, one network for Sonos and others devices, that only can function with 2.4 GHz, and one network for 5 GHz.

    Now everything works, including Spotify.

    Hope it helps.

     

    😀

     

    Himzo
    Contributor I
    January 3, 2021

    Hi,
    If you have two Wifi networks configured in your router like I have where I usually use the 5GHz based network on all my devices then you will not be able to use connect with Spotify connect to your sonos speakers as they are on 2.4GHz networks.

    I am not sure why this is since the router does in deed route network traffic between the two Wifi networks usually, but in this case there is a problem.

    I have not tested with another router so far so it might be related to this specific router that came with my cable tv/ broadband subscription.

    The brand is Compal model CH7486e



    If I restart the router then it will work with Spotify connect for a while and then stop working. But now when I stay on the same 2.4GHz network with the device running Spotify app it does work. I tried so far from my Samsung S20+ and two Macbook Pro computers.



    Cheers!

    StockholmRocker
    Contributor II
    January 7, 2021

    “Lost connection to Spotify” happens to me every now and then. Recently quite often. Other services normally work well, although there has been one or two issues with Apple Music “could not add to queue”.

    Just moments ago, I had the Spotify issue. Diagnostics: 1501629081.

    I am running SonosNet. 

    ISP → cable modem → switch → Boost

    Please help!

     

     

     

    dandotnet
    Lyricist I
    January 20, 2021

    My Sonos setup looses connection to Spotify constantly, although the music never stops. So it really wouldn’t bother me except the sonos windows app pops up to tell me it lost a connection (stealing my mouse and keyboard inputs, which is really annoying). Any feedback would be appreciated

    Diagnostic: 2124696726

     

    Thanks

     

    Dan

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