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jakberridge
Contributor I
March 20, 2020
Answered

Connection to Spotify was lost

Hi, I’ve looked through many topics, rebooted, reauthorised, entered my account details again,  and still Spotify won’t connect. Please help!

 

diagnostic number 1384717218.

Thank you

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    Answer
    March 20, 2020

    Hello @jakberridge. Welcome to the Community. I understand that you are losing connection to Spotify. Your Bridge is inconsistently losing connection to the network. Even if it is only for a fraction of a second, this can cause the speakers to lose connection to the Spotify server.

    This is most likely caused by a faulty Ethernet cable. Are you able to replace the cable that your Bridge is using?

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    125 replies

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    Alex_1010
    Lyricist I
    May 7, 2020

    Mine is working again too

      contrail12
      Lyricist III
      May 7, 2020

      Mine is still not working 😭 

      Correction, it just started playing, despite seeing the error! And now I have control again!

        TCT67
        Contributor I
        May 7, 2020

        Those reporting that Spotify is working now, is it working for you without any hiccups? Mine seems to be playing every other song, but at least I’m not getting the error message anymore. 

          jeromem
          Contributor I
          May 7, 2020

          Also getting the Spotify connection lost issue. Pandora works just fine. This is very frustrating. 
           

            Airgetlam
            Airgetlam
            May 7, 2020

            As has been posted repeatedly, please check the status webpage for Sonos.

            Bruce
              li2njpete
              Contributor I
              May 7, 2020

              As of 345 eastern my system spotify/sonos is resolved.

                Winn
                Winn
                Lyricist I
                May 7, 2020

                Spotify is now working with Sonos, at least for me.

                  rhalrm
                  Lyricist I
                  May 14, 2020

                  This happens to me several times a day now and causes songs to pause, skip or play again and has become very frustrating. Tried deleting and reinstalling spotify on sonos but has not helped. Connected wirelessly so shouldn’t(?) be any ethernet port issues.

                   

                  Diagnostic number 621757988.

                  Anonymous
                  May 15, 2020

                  Hi @rhalrm. Thanks for posting.

                  I have taken a look at your diagnostic and I do see interference present on the Sonos system. To assess where this may be coming from, would you be able to hardwire the Sonos player directly to the router and let me know if the audio plays more reliably?

                  rhalrm
                  Lyricist I
                  May 17, 2020

                   

                  Hi @rhalrm. Thanks for posting.

                  I have taken a look at your diagnostic and I do see interference present on the Sonos system. To assess where this may be coming from, would you be able to hardwire the Sonos player directly to the router and let me know if the audio plays more reliably?

                  Hi Adam, thanks for the reply.

                  I have had the ethernet cable connected a couple days now and the problem is still happening multiple times a day. I first tried just with the cable and then with the cable but also disabling wifi on sonos but the problem continued with both.

                   

                  Diagnostic number: 1342149632

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