Skip to main content
jakberridge
Contributor I
Mar 20, 2020 3:16 PM UTC
Answered

Connection to Spotify was lost

Hi, I’ve looked through many topics, rebooted, reauthorised, entered my account details again,  and still Spotify won’t connect. Please help!

 

diagnostic number 1384717218.

Thank you

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
    Answer
    Mar 20, 2020 3:38 PM UTC

    Hello @jakberridge. Welcome to the Community. I understand that you are losing connection to Spotify. Your Bridge is inconsistently losing connection to the network. Even if it is only for a fraction of a second, this can cause the speakers to lose connection to the Spotify server.

    This is most likely caused by a faulty Ethernet cable. Are you able to replace the cable that your Bridge is using?

    View in thread

    125 replies

    Show previous replies
    Alex_1010
    Lyricist I
    May 7, 2020 3:39 PM UTC

    Mine is working again too

    Translate
      contrail12
      Lyricist III
      May 7, 2020 4:31 PM UTC

      Mine is still not working 😭 

      Correction, it just started playing, despite seeing the error! And now I have control again!

      Translate
        TCT67
        Contributor I
        May 7, 2020 4:37 PM UTC

        Those reporting that Spotify is working now, is it working for you without any hiccups? Mine seems to be playing every other song, but at least I’m not getting the error message anymore. 

        Translate
          jeromem
          Contributor I
          May 7, 2020 4:55 PM UTC

          Also getting the Spotify connection lost issue. Pandora works just fine. This is very frustrating. 
           

          Translate
            Airgetlam
            Airgetlam
            May 7, 2020 7:01 PM UTC

            As has been posted repeatedly, please check the status webpage for Sonos.

            Translate
            Bruce
              li2njpete
              Contributor I
              May 7, 2020 7:25 PM UTC

              As of 345 eastern my system spotify/sonos is resolved.

              Translate
                Winn
                Winn
                Lyricist I
                May 7, 2020 9:36 PM UTC

                Spotify is now working with Sonos, at least for me.

                Translate
                  rhalrm
                  Lyricist I
                  May 14, 2020 8:34 AM UTC

                  This happens to me several times a day now and causes songs to pause, skip or play again and has become very frustrating. Tried deleting and reinstalling spotify on sonos but has not helped. Connected wirelessly so shouldn’t(?) be any ethernet port issues.

                   

                  Diagnostic number 621757988.

                  Translate
                  Anonymous
                  May 15, 2020 2:38 PM UTC

                  Hi @rhalrm. Thanks for posting.

                  I have taken a look at your diagnostic and I do see interference present on the Sonos system. To assess where this may be coming from, would you be able to hardwire the Sonos player directly to the router and let me know if the audio plays more reliably?

                  Translate
                  rhalrm
                  Lyricist I
                  May 17, 2020 12:54 PM UTC

                   

                  Hi @rhalrm. Thanks for posting.

                  I have taken a look at your diagnostic and I do see interference present on the Sonos system. To assess where this may be coming from, would you be able to hardwire the Sonos player directly to the router and let me know if the audio plays more reliably?

                  Hi Adam, thanks for the reply.

                  I have had the ethernet cable connected a couple days now and the problem is still happening multiple times a day. I first tried just with the cable and then with the cable but also disabling wifi on sonos but the problem continued with both.

                   

                  Diagnostic number: 1342149632

                  Translate
                  Show more replies
                  Terms & ConditionsAccessibility statement