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jakberridge
Contributor I
Mar 20, 2020 3:16 PM UTC
Answered

Connection to Spotify was lost

Hi, I’ve looked through many topics, rebooted, reauthorised, entered my account details again,  and still Spotify won’t connect. Please help!

 

diagnostic number 1384717218.

Thank you

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    Answer
    Mar 20, 2020 3:38 PM UTC

    Hello @jakberridge. Welcome to the Community. I understand that you are losing connection to Spotify. Your Bridge is inconsistently losing connection to the network. Even if it is only for a fraction of a second, this can cause the speakers to lose connection to the Spotify server.

    This is most likely caused by a faulty Ethernet cable. Are you able to replace the cable that your Bridge is using?

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    125 replies

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    wendad1
    Lyricist I
    May 7, 2020 2:54 PM UTC

    SAME NOT ABLE TO PLAY SPOTIFY, YET PANDORA WORKS FINE

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      smanghi
      Lyricist I
      May 7, 2020 2:57 PM UTC

      Same issue here. Rebooted router, phone, uninstall/reinstalled Spotify and still nothing. Usually a stable platform, but this is frustrating. All other services work fine. Hoping for a quick resolution. 

      Translate
        kapurar
        Lyricist I
        May 7, 2020 2:58 PM UTC

        I am also unable to play spotify through Sonos and it is very annoying. Sonos needs to provide a services status link right upfront on their homepage.

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          DiegoMarinDiego
          DiegoMarinDiego
          Lyricist I
          May 7, 2020 3:02 PM UTC

          Same isuue... And I HATE IT

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            jgatie
            jgatie
            May 7, 2020 3:06 PM UTC

            Same issue here. Rebooted router, phone, uninstall/reinstalled Spotify and still nothing. Usually a stable platform, but this is frustrating. All other services work fine. Hoping for a quick resolution. 

            I am also unable to play spotify through Sonos and it is very annoying. Sonos needs to provide a services status link right upfront on their homepage.

            Same isuue... And I HATE IT

             

            See:  https://status.sonos.com/

            Translate
              DiegoMarinDiego
              DiegoMarinDiego
              Lyricist I
              May 7, 2020 3:11 PM UTC

              Same issue here. Rebooted router, phone, uninstall/reinstalled Spotify and still nothing. Usually a stable platform, but this is frustrating. All other services work fine. Hoping for a quick resolution. 

              I am also unable to play spotify through Sonos and it is very annoying. Sonos needs to provide a services status link right upfront on their homepage.

              Same isuue... And I HATE IT

               

              See:  https://status.sonos.com/


              Thanks. I saw that. That doesn’t make me HATE IT less (: 

              It’s REALLY annoying 

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                mmayra
                Contributor I
                May 7, 2020 3:15 PM UTC

                I have been having the same issue for a couple of days. :thinking:

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                  lisakay1127
                  Lyricist I
                  May 7, 2020 3:19 PM UTC

                  I wasted the last couple hours also reinstalling etc.  Hello Sonos? How about an update??

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                    Alex_1010
                    Lyricist I
                    May 7, 2020 3:21 PM UTC

                    I’m having that issue too, is frustrating since I’m used to use Sonos and Spotify to work every day and is not the same without it, is good to know they are working on it

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                      ksbgauth
                      Lyricist II
                      May 7, 2020 3:35 PM UTC

                      Just tried again and mine connected. Hope this means it’s fixed! ? Will see if it holds...

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